Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
LOVE it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had been among my best purchase. I use it daily and it helped me during my flight takeoff and landing…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Usny, You've made an excellent choice! We're very happy to hear these headphones helped you during your flights. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great pair of headphones. the 2 device bluetooth connection is a convenient perk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigdogsbigdinners, We're very grateful for this positive feedback! Good to know you're enjoying the multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Right ear buzz
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but when humid or sweaty the right ear buzzes with noise canceling on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kogre93, thank you for your review. While we are glad you are satisfied with the overall performance of our XM4, we are sorry you are encountering an audio issue with the right side of the headphones. If you hear the buzzing noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Love them!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive own use them to workout all the time great quality sounds and comfort i recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vino,
Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Get em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super light on your head, really nice price tag, noise cancellation is 8/10. 10 being completely quiet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Girleo, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best for Music worst for Mic call
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone is fantastic if you are a music lover. However if you are using the headset microphone, this unit is not a best choice. This headset microphone sucks. I tried attending my zoom calls and every single call, other party keep blaming voice breaking and not hearing my sound at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shri,
We are sorry to hear what happen with the microphone of the headphones. Follow these steps on the link below to troubleshoot this issue when using your wireless headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267840
If you need further assistance, we are more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Broken hinge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is pretty good but not even after a year the right swivel hinge broke
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nylia,
Thank you for the review and we're sorry to hear what happened with the headband of the headphones. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Regards,
David
Great features! Meh sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features and Anc. However, the sound and audio quality is a little too muffled compared to the Sennheiser Momentum series. However, best features in wireless headphones you can get
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buildapcbear,
We're glad that you like the amazing features of the headphones including the noise canceling function. It's unfortunate that you are not satisfied with the sound quality. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
With the equalizer function of the Sony app, you can tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
They Were OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They my be great for some but I did not like the bass heavy sound. I did return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigMike, we regret to hear that you had to return the headphones because of its bass quality. Using the Sony Headphones Connect app, you can adjust the equalizer to tailor-fit your needs. This might have changed your view and experience of the headphones. Thanks for sharing your review and we do hope you consider Sony in your future purchase. ~Ralph
Not the right fit for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought because I wanted noise cancelling headphones that wouldn't irritate my head or ears. I've had problems with fit issues with other brands and these seemed to fix the issue... at least at first. Headphones seemed to put a lot of pressure on side of head if wearing for over an hour, so I returned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bailey, we're sorry to hear that you had returned your SONY unit. It is recommended to adjust the length of the headband using its slider to achieve comfort.
We have our support team that always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Great headphones if not connected to a Samsung TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones unless you use them with a Samsung TV. They work great with most items, but they are unpredicable when connected to a Samsung TV. Sometimes they work, sometimes the sound cuts in and out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobB, We are sorry to hear you are having an issue with your Sony headpones. Make sure the headphones and the TV are within 1 m (3 feet) from each other. We have firmware update for these headphones that improves their performance. Please make sure to update yorur headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. You can also connect several different headphones or Bluetooth devices with your TV to further isolate the issue and to see if the main issue is with the TV or headphones.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Good Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use and has a great range. I debated between this and the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricC,
You definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them as a gift for my wife - she absolutely loves them for travel as well as use at home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ComputerGeek, Awesome Gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good purchase for smaller heads
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good purchase but ears tend to get compressed over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scooter, thank you for purchasing the Sony WH-1000XM4! And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony vs. The Other Brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down better than Beats. It’s more functional, clear, and has amazing voice quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstLady, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for Christmas; he absolutely loves them. Noise canceling is wonderful he says
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ingrid, Awesome Gift! We are glad to hear that you are enjoying your WH-1000XM4's sound quality and noise canceling! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are game changers. One of the best if not the best headphones you can purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beast,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
High quality, not the best with Apple products
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but clunky to use with Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bnmdjm, Thank you for the feedback on your experience with your WH-1000XM4. For optimal performance, please make sure that the firmware is up to date on both devices. When you want to prioritize the sound quality, select the “Priority on sound quality” mode.
If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Trendy headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well built headphone. The design is nice and the sound is good too. Overall is very well made
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CiskaA, Great! We're thrilled to hear you like the premium build quality, updated design, and excellent sound quality of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so eager to buy these and I finally got them and disappointed is an understatement… the amount of battery time is great but they shut off randomly and I’m not sure if mine are faulty but I can definitely hear more sound on the left… honestly a waste of money..I’ve only had them a month
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Justme, thanks for choosing and purchasing our product. We're glad you like the battery of the WH1000XM4. We're sorry to hear that you have issues with your Sony unit.
For random shut off, please make sure that your headphones have the latest software update. You can check for updates using the Sony Headphones Connect app. Please check the Auto Power Off Setting. he headphones may automatically turn off after 15 minutes of not being worn. You can disable this feature through the Sony Headphones Connect app. Verify the battery level when the issue occurs. If the battery is low, charge the headphones fully and see if the problem persists.
For sound issue on the left side, please make sure that the connected device is as close as possible to the left side of the headphones, which houses the built-in antenna. This can help improve the Bluetooth signal strength. Please make sure that the earbuds are properly fitted in your ears. Sometimes, an improper fit can cause volume imbalance. Try changing the earbuds to another size that comfortably and snugly fits both ears. The best size earbuds may be different for the left and right ears.
If the issue persists, please initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl