Customer Ratings & Reviews

Hi Larry,

You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hello Musichead91,
Thank you for your purchase and we regret to hear that you are not satisfied with the performance of our WH1000XM4. Have you tried checking the Sony Headphones Connect app, this will allow you to customize the settings and adjust it to your liking. Also, the noise canceling feature, having this activated makes you enjoy your music even in a milder volume.


If there's anything that we can do to turn this to a better experience, we're more than happy to assist. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:


We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Marco

Hi Luis, You've made an excellent choice! We're very happy to hear that the Sony WH-1000XM4 live up to your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Mp323, while we are glad that you like the headphones, we are sorry if it doesn't work best with your phone. The WH1000XM4 works best with android and iOS phones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We'd love to help you and turn this into a better experience.

Please email us at at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi KDB1, Thank you for the 5-star rating! Good to know you like the great sound quality and feel that the price is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi LJS2,

While we're glad that you like most of the features, we're sorry to hear you've been running into difficulty. We'd like to know a little bit more detail about the situation you faced with the headphones and best assist you.

Should you need further assistance regarding your concern, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

You may also send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi BKM0919,

Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi DiegoG, Excellent! We're very pleased to hear you love the great sound quality and amazing noise cancellation of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hello Kenny,

Thank you for the review and Please be assured we take this feedback very seriously and continuously strive to improve our products.

Regards,
David

Hi SusanaL,

Thank you for your feedback. We sincerely apologize for the difficulty you've had connecting your WH-1000XM4 headphones to your Apple phone and Android tablet.

Before you start, make sure the headphones are sufficiently charged and are within 3 feet (1 meter) of your phone or tablet.

1. Activate Pairing Mode: Press and hold the (power) button on the headset for about 7 seconds.
2. Confirm Pairing Mode: Check that the indicator light (blue) repeatedly flashes twice in a row. You will also hear the voice guidance say, “Bluetooth pairing.”
3. Select on Your Device: Open the Bluetooth settings on your Apple phone or Android tablet.
4. Find the Headphones: Look for [WH-1000XM4] in the list of available devices and select it.
5. Connection Complete: If prompted for a Passkey, enter "0000". You will hear the voice guidance confirm the connection by saying, “Bluetooth connected.”

-For full, step-by-step pairing instructions, please visit this guide: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html

-If you wish to use the headphones with both your phone and tablet simultaneously (multiple device connection), please refer to this guide: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752783.html

If you follow these steps and still have trouble connecting, we highly suggest contacting our technical support team here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products!

Regards,
Dominick

Hi JosephB,

Thank you for bringing your connection issue to our attention and sharing your honest feedback. We understand how disappointing it is when you can’t easily connect your WH-1000XM4 headphones using the Sony | Headphones Connect app, and we sincerely apologize for the frustration.

We want to help you restore the smooth connection you expect. Please follow these two steps, which are highly effective for resetting the connection:

1. Completely uninstall the Sony | Headphones Connect app from your device, then restart your phone/tablet. Re-download and reinstall the app from the official app store. This clears old cached data and ensures a fresh setup.,

2. Reset the headset: While the headset is connected to a charging cable, press and hold both the (power) button and the CUSTOM button (or NC/Ambient button) simultaneously for about 7-10 seconds.

After performing these steps, try connecting your headphones with the app again.

If the connection is still not performing correctly, we strongly encourage you to contact our dedicated technical support team. We can walk you through further diagnostics, and provide personalized assistance to get you connected.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick

Hi Fernano, we appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph

Hi lehcr231, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi DemNates, We're very grateful for this positive feedback! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam

Hi DavidS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi JLDBrooklyn, Thank you for the feedback on your experience with your WH1000XM4. We regret to hear you're having issues setting up the unit as well as some charging issues. This is usually not the case for our headphones nor the experience we want you to have. If you still have the unit and haven't send it back for service, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Kirtesh12345, we appreciate your honest review of the headphones. We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph

Hi NadiaG, Thank you for your review. We are glad to hear that you are enjoying your WH-1000XM4! For the headphones slipping off, please ensure that the headband is properly adjusted to fit snugly on your head. Sometimes, a tighter fit can prevent the headphones from slipping.

Regards,
Carl

Hi bigjohn7202,

Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi BestUncleintheworld, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl