Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Right ear not working.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved them at first. But randomly the right side stopped working. And there’s nothing I’ve been able to do to help. I’ve had them 5 months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShujaaA,
While we are happy that you love your WH1000XM4, we're sorry to hear that the right side of your headphone randomly stopped working. Please allow us to help and turn this to a better experience. Here's a helpful link that can resolve the issue.
There is no sound, or sound is only heard from one side of the headphones
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204552
If this will not resolve the issue, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist and resolve this matter.
Sincerely,
Marco
Worth it.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They are probably the best sounding headphones I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Knight, Amazing! We're glad you like the excellent noise cancelling feature of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. You won't be disappointed! Enjoy! -Sam
G NBC KB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hey jdjjenbr can much nrnnjdkj be bud R Co ofntvkdk on the b
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yogah, Thank you for the 4-star rating! We hope that you are enjoying your new WH-1000XM4 Headphones. If you haven't already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. If you need assistance with your new headphones you may contact us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Carl
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy and noise-cancelling, thats all you need to make a great set of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CSPersn, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for the intention of gaming, music, work, etc. It had a ton of features, a specific app, great audio quality, however, it has one major flaw. As soon as I tried gaming with them, it became extremely muffled. Idk why but it thought it was background noise so it tried to tune the sound out which defeated the whole purpose. As far as I could tell it was only me who was affected. Will be returning these within an hour of purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reese,
We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use equalizer function of the app to tailor-fit the sound quality to your needs. For more information, please refer to these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
You may also find the troubleshooting steps on this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Hope this helps. If you are unable to resolve your concern or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Excellent noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation & super clear sound. Very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RAJJ, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling wasnt as good as advertised. Used it on the plane and could still hear the surrounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi stanley,
We're sorry if the noise canceling feature of our WH-1000xM4 didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you haven't tried yet, please follow the troubleshooting steps below to isolate the problem:
• Make sure that the noise cancelling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
• When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
• With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
• Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
If the issue persists, please refer to the following article:
https://www.sony.com/electronics/support/articles/00267839
I hope this helps.
Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony Username:
Model Number:
Issue/Concern:
Telephone Number:
We value your input, and thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and durable. Great value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWalker74, Thank you for the amazing review! Good to hear you like the comfortable fit, durable design, and great value of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
My $100 earphones sound beter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them and used them for nearly a month, going after all the "best noise cancelling headphones ever" reviews. Sure, they cancel out most noise, but what's the point of that if they're going to sound bad? My Bose SoundSport Wireless (2 year old) earphones sound WAY better than these ~$300 headphones. I didn't have a lot of expectations going in for a Sony (being used to Bose/JBL). Somehow, I still came out disappointed. Would NOT recommend to anyone who cares about audio quality even one bit :(
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent, somewhat tight on the head but does its job
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Feyre, Awesome! We are so happy to hear that you are satisfied with the overall performance of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Basically good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as well as would be expected for headphones..........
I would recommend this to a friendBrand response from SonyListens
Posted .Hi booboo,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Might be good for most people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an older version of these headphones. I do not like one of the features of this newer version. It adjusts the volume based on your environment. I am hearing impaired, so that can be disruptive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that the Adaptive Sound Control feature is causing you difficulties. You can turn off this feature using the Sony Headphones connect app. For more information, please visit or help guide link: https://support.am.sony.com/release/Help_Connect_4730254137.pdf page 17.
I hope this helps.
Regards,
Carl
Outstanding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to these and I love them! Perrect for srudying or liatening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tonya, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out there. Especially when it's on sale. I bought two to gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apexi,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
No aptx LL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is there upgrades significant for these? Its needing some extras
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaGr, we appreciate your review of the headphones. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your feedback. ~Ralph
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good amazing love it so much better than my old one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielllie, Amazing! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Wow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, great sound effects. Value for money if you buy around $220
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi, We're glad to hear you feel that the WH1000XM4 is worth its price! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Works well for prixe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little cheap feeling but superior sound quality then other related products
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wootreview, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Noise canceling Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones hands down!! Great noise cancellation and very clear audio!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rltdrl1125, Awesome! We're very pleased to hear you like the great noise cancellation and audio clarity of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
High quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound amazing and the build quality is sturdy. All of the materials feel nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler,
Perfect! We're thrilled that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph