Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Sony w4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headset ever created by sony company still in 2022.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayadeep, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality ever. Good choice. Perfect price for a Christmas gift
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestwasher, This is a great Christmas gift idea! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones and very easy to use. Sounds quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosaC, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really cool. I like their color and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DGENTRY,
Great! We're glad that you like the color and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
1st wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First wireless noise cancel Seem to work great Has nice features Wish there were more instructions to include a cheat card to carry around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cdaa, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good sounding
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound , heavy on the over head. Easy to Carry and easy to use. Great if air if’s aren’t your thing as these go over your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kokko, Fantastic! Good to hear you like the amazing sound quality, portability and ease of use of your new Sony headphones. We also appreciate your feedback about the fit. This unit has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. The headband is also wide and adjustable to ensure a great fit.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice working Excellent noise canceling fixtures. ———————————-
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeetu, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wowwww is sooooooooooooooooooooooo amazing awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Woww, we're glad that you're satisfied with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.truly the best headphones on the market best purchase this month
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
X4 but i am a bose fan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok got a great deal. Got them for 212.00 with a 50.00 trade in. Payed 163.00
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IssacG, Thank you for your review! We are glad to hear that you got an awesome deal with your WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
Best headphones I’ve ever owned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones do everything you want them to and more. 20/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zion, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and nice looking, would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jankee2004,
Awesome! We're glad that you like the comfort and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good noice cancellation highly recommend this headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RahulS, Awesome! We're very happy to hear you like the excellent noise cancelling feature of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality and very easy to sync with my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smoke58, That's amazing! We're very happy to hear you like the great sound quality and easy Bluetooth pairing of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. You won't be disappointed! Enjoy! -Sam
Product review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is worth of its price and easy to use
I would recommend this to a friendNot satisfied with overall sound..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these's to compare to my Sony WH-XB900N and the WH1000 were very disappointing for several reasons...the over sound is better on my Sonys 900N..plus i had to turn the volume up louder on the WH1000 just to be satisfied with the music i was listening to and thats even with adjusting the EQ.. finally theres a setting with the X WH1000 in the Sony app called " pressurizing" and can't disable so I felt there was pressure in my ears and would make feel i couldn't hear properly... Finally i'm not a fan of the Noise canceling technology on any headphones but at least the Sonys 900N allow me to disable that feature and enable the ambient mode so it doesn't feel like i have pressure in my ears... So I recommend the Sony WH1000XM4
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkH, Thank you for sharing your experience with the Sony WH1000XM4 Wireless headphones. We're sad to hear that you are not impressed with the sound quality. This is definitely not the case on our premium models. To improve the sound quality, check if your device's setting is set to "Priority on sound quality mode".
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
Also, make sure that your device has the latest firmware version. The update can help fix issues and bugs that affects the performance of the headphones.
If your device has the latest firmware update and the issue still exist, kindly try the steps in the article below : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Xmas gift for son
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xmas wish for my son. Noise cancelling is a plus. He loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikol, This is a great Christmas gift idea! We're glad to hear that your son loves his new Sony noise cancelling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised, great noise cancelling and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingster, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best all around sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immersive sound and great noise cancellation with ambient mode
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nawa,
Amazing! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good headphones. One dislike.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I like these headphones. The one thing I dislike it that when I have transparency mode turned off, it randomly turns back on and I don't know why.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natasha, Thank you for your feedback on your new Sony WH1000XM4. While we're glad you like the overall performance of these headphones, we regret to hear about the ambient sound mode issue you're having. If the Ambient Sound Mode function changes unexpectedly, it is possible that the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. The notification sound tells you the moment when the setting changes. If you want to change this setting, follow these steps to resolve the issue:
Open the Sony | Headphones Connect app, and then turn off the Adaptive Sound Control function.
Adjust the Noise Canceling or Ambient Sound Control manually:
Turn on the Adaptive Sound Control
Move the slide bar to select the Noise Canceling or Ambient Sound Control level.
Note: If you have the WF-1000X model, select Noise Canceling or the desired Ambient Sound Control mode in the app.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam