Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best in class noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class noise canceling. Would recommend over Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ssharma,
You made the right choice with the Sony WH1000XM4! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Geat noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked how they felt. The noise cancelling was great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great for the gym, and highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evy1,
Amazing! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Waste of Money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are purposely defective, and Sony is scamming its customers. I’ve barely had these headphones for three months and they already broke on the right side. A quick Google search will show you that this is a common issue but despite being under warranty, Sony refuses to repair the damage for free. Even the repair person that I spoke with said that this is a problem with the Sony XM4s as well as the Sony XM5s but Sony won’t repair them for free unless I make a big fuss. I’m so upset that I wasted my hard earned money on these. these are not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gossamer, We regret to hear that the headphones broke. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
We also like to make sure you are taken care of. May we contact you to help and get more information? If so, please email us at socialsupport@am.sony.com with the following details:
Mid Tier Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt like the headphones were a little bit too snug for my head and the noise cancellation was a little harsh.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello NaolW,
Thank you for purchasing our WH1000XM4 and for giving your honest feedback. About the fit of the headphone, our XM4 comes with an adjustable headband so you can adjust it to your desired fitting. Here are some helpful links to troubleshoot your concerns so you can enjoy your XM4.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Regards,
Marco
For my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a clear sound, sturdy, and is a nice quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Underwelmed, That's awesome! We're glad you like the sound clarity and excellent build quality of the Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice over the ear headphones. Good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George, Thank you for the great feedback! We're glad you like the sound quality of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit 10/10 recommended over the solo 3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alll,
Awesome! We're glad that you like the sound quality and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ease of setup and the sound quality are superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidiC, Thank you for the 5-star rating! Good to know you' appreciate the ease of setup and superb sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony WH-1000XMr Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great outside noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cathy, Awesome! Good to know you like the comfortable fit and great noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is great and easy to travel with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Amazing! We're glad that you like the noise canceling function and portability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and very comfortable headphones to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KDPole, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Pretty mediocre | A wire oriented
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headsets are nowhere near as good as they should be at this price point. Mid-and low-frequencies are mixed and the overall picture is lost in terms of details and clarity. There is certain normalization ( cuts ) of sound at all stages, and I think this is due to the Bluetooth hardware used here. True, consistent sound with attack, details and clarity emerges when you attach the headphones to the wire that comes with the kit. Yep, you hear me - a WIRE! On this basis, it becomes apparent that it makes no sense to purchase these headphones, which are marketed as premium wireless headphones. It's not that, and it's all pretty mediocre.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi letsrock85,
We regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The app also features an equalizer function where you can tailor-fit the sound quality to your needs. You may refer to this link for more information:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Hope this helps and improves your experience. Thanks for sharing your review and for choosing Sony.
~Ralph
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling was top notch, love how it fits..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
No Bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want good bass, stay away from these.....Good sound but very weak bass even after custom EQ. I was hoping for punchy bass at medium volume like my gaming headset has. Now I gotta return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dddggg,
We regret to hear that you are already looking to return the headphones because of the bass quality and volume. Your feedback is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on these links to help improve your experience:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Questionable Hardware, do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was great and I enjoyed the headphones for about 6 months. They now have developed a random feedback noise every so often that is so loud I can hear it across the house when not wearing them. Seems dangerous even, highly recommend any other product even at a lower price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ramon, While we're glad you like the great sound quality, we regret to hear about the loud feedback noise issue you're having. This is definitely not the news we want to hear. Please allow us to help you and turn this into a better experience. To isolate the issue, make sure that the firmware is up to date and please perform a factory reset.
Factory reset steps for WH1000XM4:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Ok Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecring more and for the ear cuffs to no leak outside noise in. The base was there but the vocals were tiny even when playing with the equalizer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Diar, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
For sound quality, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality%20
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Good sound but not practical
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could still return. These headphones sound great, but wow these get burning hot after 15-20 minutes of use. They sound good but not super comfortable and you will be pulling them off frequently just to try to cool down. They also slip off your head pretty easily to the point where I would just bend down to tie my shoes and they would come off no matter how I adjusted them. Pretty much unusable in my opinion, definitely try before you buy, wish best buy had a better return policy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi techguy5, This is not the experience that we want you to have. This isn't normally the case with these headphones. We would like to know more about what happened and make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. Sincerely, -Ralph
I prefer the xm3’s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. They are lacking in bass I preferred on the xm3 so I exchanged them for those. Also had some connection errors with my iPhone 11 not sure why.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 00nater, While we are glad to hear that you are happy with the WH-1000XM4 Headphones, we are sorry to hear that it did not meet your expectations when it comes to the bass. You may use our Headphones Connect app to update and fine tune your WH-1000XM4 Headphones, this will help improve the overall performance of the device.
For the Bluetooth issue, please follow these steps to troubleshoot.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Don't really liked it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.+ really good noise canceling - Poor sound. Sounds like my sony MDRXB50AP for 30$. - After 5 hours of listening I felt an ear pain. This is doesn't cost 350. Just returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aronaks, we're glad that you like the noise canceling function of the headphones. It's unfortunate that the sound quality and comfort made you return the headphones. We appreciate your feedback about its comfortability. With Sony's Headphones Connect app, you can adjust the sound settings to tailor-fit your needs. This might have helped you achieve the sound quality that you are looking for. Thanks for your review and we hope you consider Sony in your future purchase. ~Ralph