Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
The noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling isn’t as good as they hype it up to be. While better then the AirPods Pro’s and Bose Qc Earbuds I just don’t think you should justify 350+ on these. You can find better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrPoopyButthole, thank you for your review. While we are glad you find our WH1000XM4 better than AirPods Pro and Bose Qc Earbuds, we are sorry if the noise canceling function of these headphones did not live up to your expectations. If you haven't yet, please follow the instructions below and see if it resolves the problem:
• Make sure that the noise cancelling function is turned on.
• Adjust the headset into a comfortable position.
• The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies.
• Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Bad call quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These excel at noise canceling but not at call quality on teams and zoom, the people on the other end couldn't hear me and neither could i hear them.
No, I would not recommend this to a friendOne side stopped working after 6 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were great, but after about 6 months, the right side stopped working. Seems to be a loose wire. Very disappointed considering the cost.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PKVT,
We regret to hear that one side of the headphones is no longer working. You may refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551
Resetting and initializing the headset may also help resolve the issue:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
The unit comes with a 1-year manufacturer's limited warranty. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Expensive Dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for a Christmas present for my grandson and they stopped charging and working today February 19, 2026.
No, I would not recommend this to a friendSounds great but hurt the ear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great headset but after using it for awhile it hurts around the ear not so much sounds but thr confort of the headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi etaguba, Thank you for choosing Sony! While we are glad to hear that you are happy with your new WH-1000XM4 headphones, we are sorry to hear that you are experiencing discomfort using them over a long period. For this, please make sure to use the slider of the headphones to adjust them to get a more comfort fit for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
GoodHeadphones but…
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphones, but after just a little under a year of use the bluetooth stopped working. the only thing that works now is the six feature of the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mason, We regret to hear about what happened to your wireless headphones. We can still check if this Bluetooth issue can be resolved by resetting and initializing the headphones. Please visit the links below for the steps:
-https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
-https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Buyer Beware - Shipt Delivery Fraud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this product online for holiday gift. Upon opening realized I had received the wrong product, and also had someone else's Shipt sticker attached. Store refused to assist with return due to online order. I have been begging for a refund for months now. Have had to return the fraudulent item twice, multiple calls and chats with customer service and still no refund or resolution. Will NEVER purchase from Best Buy again - online or in store. Absolutely ridiculous circle of frustration. And I'm probably looking at eating the cost of this item because of it.
No, I would not recommend this to a friendIt broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It hasent even been a year and it broke on me. I cant even return it cause i dont have a warranty thinking its a durable product. Smh! What a waste of money!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adele,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM4. Your feedback is greatly appreciated. The unit comes with a 1-year manufacturer's limited warranty. We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Broke after less than two months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like ita a common issue tbat the hinge will completely snapoff and the wire is just hanging i havent dropped ita at all always put it in the case and just overall gentle and i went to take them off and snapped off its so sad cuz the bass is so good but this shouldn’t happen with 300$ HEADPHONES
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yami, We are sorry to hear about what happened to your WH-1000XM4 headphones. This is not the experience that we would like you to have with our premium products and we would like to reach out to you for us to better assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cancel out the noise. We were looking for some ones that we had previously bought, which were Skullcandy’s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PeggyA, We're sorry to hear you're having an noise cancelling issue with your Sony WH1000XM4. Let's try to resolve this issue by following the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Avoid At All Costs: Too "Smart" for Their Own Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to use in work meetings and phone calls and am sorely disappointed. Unreliable connection to multiple devices, mystical magical "features" like gesture support that inadvertently disconnect your calls, and a mobile app that causes the headphones to disregard your preferences...but somehow demands that you *disconnect* your headset in order to update the headset software. I expect much better from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ildiavolorosso, We are sorry to hear that the WH-1000XM4 Headphones are having issues with phone calls and meetings, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
For the functions of the touch sensor during a phone call, please check our help guide link https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752837.html?search=touch%20sensor
Should you need further assistance, please contact us for help.
Pease email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards
Carl
BEST BUY OR SONY FIND A SOLUTION FOR ME
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first moment I tried these headphones, one side didn't work. After several minutes, I dunno why it started to work, so I didn't take it this problem seriously. Two or three weeks later, it happened again, but this time it didn't get fixed and it is still broken until now. If I didn't ask for a refund, it's due to this happened when I had already returned to my country since I bought them during my last month of my holidays in the US. I'm not kidding, these headphones didn't even last a month. I wasted almost 300 dollars for nothing. Now, why am I writing this now? Sometimes this whole situation comes to my mind and it is really frustraring not to doBy the way, these hearing aids arrived on March 14, my flight to Peru was on March 27 and they stopped working before April 3. I also have evidence showing the date these hearing aids stopped working, just in case. So, why am I writing this after months? Sometimes this whole situation comes back to my mind and it's really frustrating not being able to do anything from outside the United States. Anyway, I wanted to vent and also demand that someone from Best Buy or Sony fix this. I'm going to travel to the US again in January next year, so you still have time to think. There are no excuses.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pinzas, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our related article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551
For further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not an all around upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same amazing sound quality from the XM3's but it's missing fetures on the app. And has lack luster ANC now..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Comcast, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that the noise canceling did not meet your expectation. To improve the noise canceling quality of the headphones, please try the steps on our help guide link to troubleshoot the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
You can also use the Sony Headphones Connect application to fine tune your music to your liking.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my daughter, but she told me that they were too tight from the ears. Try to adjust them. She was not happy with the headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarylouG
We're so sorry to hear the WH-1000XM4s haven't been comfortable for your daughter. It’s definitely a letdown when a gift doesn’t feel right and we really appreciate you letting us know.
You might be able to help the headphones relax a little by gently stretching them over a few books or even the headphone box overnight. This can help loosen the tension in the headband so they don't press quite so hard against her ears. You could also try extending the sliders a bit further than you think she needs, as that can sometimes shift the pressure to a more comfortable spot.
Thanks for considering Sony. We hope these small adjustments make a difference for her.
Warm regards,
Estefany
Great sound, but too heavy on my head
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but they gave me a headache. The Bose QC headphones were a much better fit for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LyndseyTaylor, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. To get a more comfort fit for the WH-1000XM4, please use the slider to adjust the headphones to your size.
If you need assistance with your headphones, please contact us for help please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Nice sound, but had connection issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded good and the app was user friendly and with several options, but the pair I bought had Bluetooth connection problems and I had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChuckD,
We're glad that you like the sound quality and app functions of the headphones. It's unfortunate that you had to return it because of connectivity issues. Having the latest software version will provide optimum performance to the headphones. These steps might have also improved your experience:
-Set the headset to “Priority on stable connection” mode (using the Sony Headphones Connect app).
-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
a. When there is a human body between the headset and the Bluetooth device.
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
b. There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
c. In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-Because Bluetooth devices and wireless LAN (IEEE802.11b/g/n) use the same frequency band (2.4 GHz), microwave interference may occur and result in noise, audio dropouts, or communications being disabled if this headset is used near a wireless LAN device. In such a case, perform the following steps:
a. When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device.
b. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device.
c. Use this headset and the Bluetooth device as near to each other as possible.
-If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone.
-Connect the headset and the Bluetooth device once again.
Your feedback is greatly appreciated. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Order never arrived and I was lied to about a refu
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They told me the order arrived and when I checked there was no package on my porch, I asked my neighbors checked everywhere and it was no where to be found. I then contacted customer support and was told I’d receive a refund. Then 2 weeks later I checked when the refund would be coming and they told me they were no longer sending it. At this time I had left the country for work and now have no means to figure out what happened to my package. Horrible service and I’m mostly angry that I was lied to about the refund which delayed my action until it was too late
No, I would not recommend this to a friendunhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did have a lots of expectation, Monday I will try to return them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, EfrainL. We are very sorry to hear that your experience with the WH-1000XM4 headphones did not meet your expectations. This is certainly not the experience we aim to deliver, as we designed these headphones to provide a premium sound and a truly personalized listening experience.
While we completely understand your decision to return them, we would be honored if you would give us the opportunity to help first. Sometimes, a quick adjustment to a setting or a simple troubleshooting tip from our support team can make all the difference. We would love to help you get the most out of your headphones before you make a final decision.
If you are open to it, please feel free to reach out to our customer support team for some assistance. We value your feedback and want to make sure you have the best possible experience.
For contact options, please visit:
https://us.esupport.sony.com/support/s/support-contact?category=headphones
Thank you for being a Sony customer.
Best regards,
Gus
Sony Social Media Team
Stopped working after 5 months!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a pair Bose QuietComfort headphones back ~2015. I never had an issue with them. I decided to upgrade headphones now that bluetooth is an option, and noise-cancelling has improved over the years. I purchased the xm4 headphones, and after 5 months I heard a loud high pitch sound coming from one of the headphones and now it stopped charging, all in the same day. Seems like a common problem from other reviews. I will never buy Sony headphones ever again, and will just go back to Bose. Don't buy these headphones if you want reliable, durable, long lasting headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our Help Guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sync issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two issues made me return the product: lip sync issues - audio heard couple of seconds after the lip movement, crackling sound once in a while.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyXM4,
We regret to hear that these headphones were already returned. Your feedback is greatly appreciated. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Having the latest software version installed and setting the headset to “Priority on stable connection” mode (via the Sony Headphones Connect app) might have improved your experience. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph