Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Terrible controls and connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear cups are already breaking down. Controls are horrible to figure out. Inconsistent connectivity with multiple devices. Only one ear sensor on left side to sense on or off your head to stop music. on top of that Best Buy no longer offers 30 days returns....... so now im stuck with overrated overpriced head phones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We're sorry to hear that you have issues with your earphones. It's unfortunate that you are not having a complete experience with the connectivity and touch controls features of the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app).
In the factory setting, the built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. (Wearing detection). By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
The steps on this link may also help you when using touch controls of the headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192 . You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
As for connectivity, Kindly try to delete pairing data, and then pair the unit and device again. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Resetting and initializing the headset may also help resolve the issue:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more.
The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
And of course, the ear cups of the WH1000XM4 can be replaced. Please refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437.
If still not resolved, please let us know so we can turn your experience around. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Craig
Sony Social Support
Try again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns off randomly when watching Netflix and listening to music. Noise canceling worse than $75 headphone off amazon
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tamara,
We regret to hear your XM4 turns off randomly while watching Netflix and playing music. One of the possible solutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. If your WH-1000XM4 Headphones turn off unexpectedly after few minutes of use:
1. Make sure the batteries are fully charged.
2. Connect the headphones to an audio device, computer, or mobile device with Bluetooth or the supplied audio cable.
3. If the headphones turn off, listen for the Voice Guidance message:
• When the remaining battery charge is low: “Low battery, please recharge headset”
• When automatically turning off due to low battery: “Please recharge headset. Power off”
4. Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Note:
• When you listen to music while wearing the headset on your ears, the headset will pause music playback automatically if the headset is removed. When the headset is worn again, the headset resumes music playback
• The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app.
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Great set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones but was expecting a lot more from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RK777, Thank you for the feedback on your new Sony WH-1000XM4 headphones! We're sorry to hear that these headphones did not exceeded your expectations. To get the most out of these headphones particularly in sound quality and overall performance, please make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Also, there is an equalizer to fine to the music according to your preference.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Sam
Not for travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky and not helpful to what I needed. Which was to have option for flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Littlesky,
We regret to hear that you are not satisfied with the headphones. Your feedback about the design is greatly appreciated. We also would like to know more about your experience with these headphones on an airplane. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Alright
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High price for iffy noise cancelling and okay sound. wish they were better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi yutman, thanks for choosing and purchasing our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Decent Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool set of features.. but basic stuff like selecting play or pause are difficult from the headset aren't easy to use from the headset
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dfelix419, Thank you for the feedback on your experience with your new WH1000XM4. We're very happy to hear you love the newest features of your Sony headphones. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Not what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 bose sets i thought id try the sony. Mistake, sounds ok but I use them for phone calls while driving. They pick up too much background noise and the person on the other end cant hear me. Waited too long to take a trip and try them now I cant return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jimp,
Thank you for reaching out to us. While we are glad you like the sound of the XM4 headphones, we're sorry to hear the issue that you are experiencing when using the unit for phone calls while driving. You may hear noise (such as a creak, click, or static) through the wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app.
Note:
This symptom has been confirmed to occur often when traveling through the following places at a fixed speed:
Places where the tunnel widens.
Places where the tunnels exits into an area shaped like a ditch.
You may also check this link if white noise is heard during a call on the headphones:
https://www.sony.com/electronics/support/articles/00273844
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like the look and sounds quality. bluetooth could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi anon17, We're glad that you like the look and sound quality of your headphones. We also appreciate your feedback about he Bluetooth. We value your feedback as it helps us in improving our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Outstanding headphones; Refined quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a worthy replacement for the Sony XM3s. They took everything great about the XM3 and refined them. PROS: +Very full sound with excellent bass +Excellent battery life +Type C charging +Ability to connect to 2 devices at once +Comfortable head band and plush earcups, less "cabin pressure" than many competing headphones. +Superior Bluetooth range to the XM3 and Bose QC45 CONS: -The plastic components can creak if you move your head a lot. However, it's much better than the XM3 and isn't noticeable when music is playing. Overall, these are my favorite headphones and are well worth the investment, especially when they're on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechGuyCA, Thank you for upgrading to your new Sony WH1000XM4! We're very pleased to hear you like the full sound, excellent bass, long battery life, Type-C charging, multipoint connect feature, comfortable fit, and amazing Bluetooth range of your new Sony WH1000XM4. At Sony, we are always looking to improve our product quality and features. We have noted your input about the plastic components and will be sure to forward this feedback to the appropriate department. But please be assured that the WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones Review: Midnight Mastery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones represent a pinnacle in the fusion of sound quality and noise-cancellation technology. Sony's latest iteration in the acclaimed WH1000X series, the XM4s, offer a sophisticated blend of performance, comfort, and innovative features, all encapsulated in an elegant Midnight Blue finish. Audio Performance and Noise-Cancellation The WH1000XM4s deliver an exceptional audio experience. Sony's signature sound profile is warm and balanced, with crisp highs, detailed mids, and deep, controlled bass. The headphones employ LDAC technology, allowing for high-resolution audio streaming over Bluetooth, a rarity that audiophiles will appreciate. The noise-cancelling feature is where the XM4s truly shine. Leveraging Sony's QN1 noise-cancelling processor, these headphones effectively mute the outside world, from the low rumble of an airplane to the bustling sounds of a busy cafe, allowing for an immersive listening experience. Design and Comfort The design of the WH1000XM4s prioritizes comfort and functionality. The headphones are lightweight, and their over-ear cups are cushioned with soft, pressure-relieving ear pads. The Midnight Blue color adds a touch of elegance, making them as much a fashion statement as a piece of audio equipment. Battery Life and Connectivity Battery life is impressive, with up to 30 hours of playback on a single charge. Fast charging provides 5 hours of use with just 10 minutes of charging time. Bluetooth connectivity is stable and seamless, supporting multipoint connections to switch effortlessly between devices. Additional Features Sony's Headphones Connect app enhances the user experience, offering customizable sound profiles, adaptive sound control, and location-based sound adjustment. Features like Speak-to-Chat automatically pause playback when you start a conversation, showcasing Sony's attention to detail and innovation. Conclusion The Sony WH1000XM4 headphones in Midnight Blue offer a premium listening experience, combining top-tier noise-cancellation with high-quality sound, comfort, and a suite of smart features. While priced on the higher end, their performance justifies the investment, making them an ideal choice for audiophiles and casual listeners alike seeking the best in wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnG,
Wow! Thank you for this on-point and wonderful review of our WH1000XM4. We are truly delighted to hear that you appreciate all the amazing aspects of our XM4 from the amazing sound quality, superb noise canceling capability, elegant design and color, long battery life, seamless connectivity and other smart features. With this headphone, you will surely enjoy listening to your favorite tunes without the hassle of the outside world. Your feedback is highly appreciated and thank you for choosing Sony! - Marco
Found better headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earcups are too flimsy. Not too much of an improvement
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisG,
Thank you for your purchase and we're sorry to hear that you find the earcups of our Sony WH1000XM4. We value your feedback and we take this seriously to help us improve our future products.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Thank you for your feedback.
Regards,
Marco
Stick with Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these ro use while flying. Well i just went on the first flight and the engine noise would cause them to clip out and essentially turn off. Whatever i was listening to at the time would stop
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RonS, we're really sorry to hear that you had a bad experience on your first flight with your new WH-1000XM4s. That's definitely not what you should expect from these headphones.
We can try a few simple things that often clear this right up:
-Make sure you use the Sony | Sound Connect app and run the "NC Optimizer" function. It basically calibrates the Noise Cancelling for your specific fit and the current atmospheric pressure.
-A quick reset can fix many minor electronic glitches. With the headphones plugged into charging, press and hold the Power and Custom buttons at the same time. The headset will be reset. Find detailed instructions here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
-Just to be sure, connect them to the app and check if there's any new firmware update available.
If the issue continues, please reach out to our support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
Unreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. I don’t like that you can’t turn them on and listen. About 50% of the time Bluetooth fails and you have to turn them on & off again , or re-pair them. Volume doesn’t respond well and these are an overall pain in the ars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Corinne,
We're sorry to hear the issue that you are experiencing with your WH1000XM4. Allow us to help and isolate the problem. Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. Use this headset and the Bluetooth device as near to each other as possible and remove any obstacles between the connecting Bluetooth device and the headset. You may use try some steps on these following links below to troubleshoot Bluetooth connection and sound issues with the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752813.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Kris
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and worth the purchase. I recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimtur, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Very good product for good price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great controlling feature on the headphones. I use it when I take a walk and causally listen music at home. I have not used at the gym so I can not comment on that part. So far I am enjoying it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SubhiK, That's amazing! We're very happy to hear you're enjoying the overall features of your new XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was torn between the XM5 model or these. Everyone said that they are for the most part very similar with a gew execptions but the price was much better during the sales and they are still very good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good at first!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my daughter and at first she loved them, but lately the sound quality has been less than standard. When i call her and she is on her headphones, you can barely hear what she is saying. We will be returning these headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi billimi2, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones has the latest software version installed as this will help improve the overall performance of the WH-1000XM4. To check on the update, please click on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is average. My son has a pair of wireless beats and that one sounds much better plus it is more tv friendly. This product would not let me plug it into my Samsung tv for some reason no matter what I do. The sounds is average nothing special. The price in the other hand is truly special.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lizzett, we are sorry to hear that the WH1000XM4 did not meet all of your expectations when it comes to the sound quality and connecting the headphones to your TV. To pair the WH1000XM4 with your TV, please make sure that the Bluetooth of your TV supports A2DP(Advanced Audio Distribution Profile) If so, please try the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Downloading the Headphones Connect app will let you fine tune your music to your preference. In this Application there is an equalizer that can be used to tailor the sound to your liking.
Also, updating the software of the WH-1000XM4 will help improve the overall performance of the headphones (Version 2.5.0) which you can download and update using the Sony Headphones Connect app.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Charging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but can’t recharge them or have to go through hell. Cost way too much for something like that
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Peezy, Thank you for the feedback on your experience with your WH-1000XM4 headphones. Let's try to isolate and resolve the charging issue on your headphones by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sounds great, poor quality plastic parts!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke for no reason while putting on. The plastic around swivel ear piece is weak, Brooke off while trying to adjust, and I wasn't rough with it!......
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChadT,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM4 comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the unit.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David