Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was roughly 240 with tax. A huge save conpared to the orgibal price (350 not including taxes.) The deal was going a month before black friday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Close down the company: Crappy merchandise.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm telling you: These are the WORST headphones that I personally own. Why? * The battery wear down FAST. * There is virtually no help. * The manufactor is small, needs more compliments. (Not for me) YUCK!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi desertorange, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you.
When the Equalizer or DSEE Extreme function is used, the available operating time of the headset will be shorter.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges. If you will store the headset for a long time, charge the battery once every 6 months to avoid over-discharge.
It is recommended to charge it in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer.
If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest Sony dealer to replace the rechargeable battery.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Incredible voice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for Black Friday so I got super discount and I like it so much I have a year to aim to buy this Now I got in my hand love to use daily
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arthur,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not very clear it took a lot of time to set up and you need a app
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
Thanks for sharing your review and experience with the WH1000XM4. We understand where you are coming from. Your feedback is also greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the app's equalizer function to tailor-fit the sound quality to your needs. Help guides are also available on our support website. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Perfect gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was super fast and packaging was nice! We haven’t opened them yet (they’re a Christmas gift) but I’m so excited for my brother to get them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganH, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Too Cozy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These did not work for me. They were too warm on my ears for a long period of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Emmerson, We are sorry to hear that the headphones did not meet your expectations. You may have been using the headphones for too long please try to limit your headphone usage. If the headphones feel uncomfortable you may use the headphone strap to adjust the headphones to get a better headphones position that will provide more comfort.
Regards,
Carl
Good product, not perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very good product but not as brilliant sounding as the XM5 that I tried at Best Buy. Of course its less expensive. Also, Sony could have added longer cables for connecting to a non Bluetooth equipment. How much do they save? A dollar? come'on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henry, Thank you for the feedback on your experience with your WH-1000XM4. We're glad you like your new Sony WH-1000XM4 headphones. We also appreciate your feedback about the sound quality. To ensure optimal listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the length of the audio cable and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them since i got them. Get them if you are unsure because i was waiting and waiting until i pulled the trigger and shouldve done it way sooner
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kickflipnick, Thank you for the amazing review! We're thrilled to hear you love your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Don’t buy these.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones I’ve ever bought. Can’t disable notifications of Bluetooth connection. “Bluetooth.. connected.” “Bluetooth second device..connected.” The notification voice is loud and I can’t even change the volume of it. I did my research on these before buying them and no one mentioned this in the reviews. This is extremely annoying and I wish I could return or exchange this for some Bose headphones but unfortunately I’m past the return date. Sony needs to fix this issue ASAP. The equalizer is nice but I shouldn’t have to turn it to “bright” just to get the noise cancelling feature to actually work. Without the equalizer settings active, the noise cancelling doesn’t work at all. I even sat through and did the whole “ear analysis” to see if that would help and it hasn’t changed the quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kaytu10,
We regret to hear that you are not having a great experience with the headphones. Voice guidance and notifications can be disabled through the Sony Headphones Connect app. However, some important notifications and guidance will not be disabled even if the setting is set to off. Please refer to these links for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752742.html
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html
For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also refer to this link to help improve your experience with the noise canceling function:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Sonyspain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them: sound was great; but they hurt after 15 minutes or so of use. No way to adjust to get the discomfort to ease. Return was managed in professional and friendly way by staff at local Best Buy without questions. Such high priced item has to be comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyspain,
We're glad that you like the sound quality of the headphones. It's unfortunate that you had to return the headphones because of their fit and comfort. Adjusting the headband is recommended to achieve the best comfort and fit. You might have experienced a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. It's recommended to lower the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Good but again…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software update ruined them(noise cancelation and mic quality is fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amped,
We do apologize for the inconveience. The firmware update improves the functionality and features of your headphones. It can provide fixes to any performance issues that may occur. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Best Headphones on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a game changer. This is my first pair of headphones in so many years, I’ve gotten used to using wireless earbuds, like the AirPods Pro, and while they’re good for what they are I always felt like I wasn’t experiencing a genuine and immersive listening experience when listening to music or any sort of media. So I decided to buy headphones and after a lot meticulous research on which headphones to buy and which one had the best sound quality, battery life and comfortability I narrowed it down to the XM4 and the XM5. I went with the XM4 since it was a bit cheaper and from what I read from other reviews it was a more comfortable fit than the XM5. And let me say the XM4 certainly lived up to its expectations and at times exceeded it! They sit so comfortably on my head and it doesn’t feel too loose or too tight. The sound quality blew me away I felt very immerse into my listening experience and was able to pick up on a lot small details in songs that I completely missed with earbuds. The battery life is insanely good! Another thing I love about these headphones is that you can customize the sound of it on the Sony Headphones app to whatever liking you choose. It’s a neat detail that really made my listening experience with these headphones just that much better! This is definitely worth the buy! I don’t regret this purchase at all!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonahA77, That's really cool! Congratulations on getting your new Sony Headphones. We're thrilled to hear that you feel the WH-1000XM4 is one of the best sounding headphones you've purchase as well as it meets your needs, and exceeded your expectations. Good to know you are enjoying the top-notch sound quality, exceptional comfort, amazing battery life, and using the Sony Headphones Connect app, the Equalizer lets you customize sound levels to suit your music that is also noteworthy. We appreciate your awesome feedback. It's customers like you that motivate us to maintain our high standards. Thank you for choosing Sony! -Jess
Trash - Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having these for a year (06/2021 purchase), they were great... at first. They connect to my iPhone and Apple computers (mac book pro and mac mini) no problem. I bought, in 05/2022, a R10 Alienware Ryzen edition gaming computer and they simply won't connect to this computer. I bought this computer for work and the headphones won't connect... AT ALL. Dell tells me it's Sony's issue and Sony tells me it's Dell's issue and now I'm out $350 without any way to sell them or return them. DO NOT BUY THESE (or the new MX5). They simply don't connect to PCs and are worthless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jmather, Thank you for choosing Sony. We are sorry to hear that you are experiencing difficulties trying to pair your WH-1000XM4 to your computer. We'd love to help out and troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please follow our help guide link on how to pair the headphones to your computer.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hey It’s nothing crazy about it.. they’re all right i want more for what I paid for them..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarioR,
Thank you for the review! We're more than happy to help you out. If there's something that we can help you with, Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Works great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my workout wish it was little tight tho as it falls off sometime due to heavy sweating, which I guess is my body issues lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boombox, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Don't buy these headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the WH-1000X4s for under a year and the right hinge cracked. I called customer service for a repair, but couldn't due to "cosmetic damage" to the item. Multiple people have reported the same issue, however, Sony does not want to be liable for the defect in their product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DontPurchaseThisItem, We regret to hear about what happened with your Sony wireless headphones. This is usually not the case with our premium headphones. We can review your file so we can understand what issue clearly by sending us an email at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Does not work with Yamaha RX-V4A
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the primary reasons for buying these headphones was to use with my Yamaha RX-VA4 via Bluetooth. They do not work and instead give a stutter sound. I am able to connect with the Sony XM3 and several other bluetooth headsets. I have called Sony and they keep on saying it is a problem with the RX-V4A but I read that other people online have the same problem with the XM3 when they try to connect with the RX-V4A. Very disappointed. Unfortunately, I had to travel at the time and was not able to test the headphones until I came back and was not able to return. Really stinks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudeC, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue using the headphones with your receiver. We'd like to review your file so we can best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones, but a little expensive for what they are.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan, Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work well but confusing to set up and to hook up the Bluetooth portion
No, I would not recommend this to a friendHead set of Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not too pleased with this unit, First off the one off switch is terrible, it is difficult to tell what position it is in and the delay before sounds comes makes one think it is off, but the time one get back to the switch which has not indicator to tell if it is on or off Terrible .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .i Sonyjunk, Thank you for the feedback on your experience with your WH1000XM4. If you're having some difficulties with the button/switch of the unit, we also recommend using the Sony Headphones Connect app to make it easier for you when switching to a different function.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach with one of our agents who would be glad to help through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam