Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best Sale Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these on sale, and couldn't be happier. Absolutely the best in a comparable price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akela, Awesome! We're thrilled to hear you feel that the WH-1000XM4 is the best noise cancelling headphones in it’s price range. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Very stylish
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, I purchased it for my sister. Audio performance is there & style is there as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Just not the quality expected - returned. Purchased Apple air pod max. Yes more money but well worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello LIVY,
We regret to hear that you are not impressed nor did not meet your expectations and had to returned it and exchange for a different brand. We are optimistic that you will consider Sony again in your future purchases.
Regards,
Marco
Headphones for chikd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver the goods. Cheaper tgan other brands, yet in a class of their own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Russ, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent product but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a bluetooth 5.0 headphones. It won't connect to bluetooth 4.2 TVs which most people have in their houses at the moment. Because of this connectivity issue, this product is a failure.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Productfail, We are sorry to hear about the Bluetooth connection issue you are having. The Bluetooth 5.0 version of this headphones is backwards compatible with Bluetooth 4 devices. This means you can pair the WH-1000XM4 to Bluetooth 4.2 devices. Please check and make sure that your TV supports A2DP Bluetooth profile.
If your TV supports A2DP Bluetooth profile but you're still unable to pair it to your TV, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Superb Experience, Simply the Best
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the box you get the headphones, a nice compact zippered case for storage, instructions, a USB-C to USB-A charging cable, a standard wired headphone cable (aux), and an adapter for airplane use. First of all, I cannot believe how enormously comfortable these headphones are to use. They rest on your head very lightly, with no pressure at all from the headband or the ear cups, which really do go all around the ears and are so soft and cushy, with no part of the cushions putting any pressure on any part of the ear whatsoever. Unlike other similar wireless headphones in the same category and price point, these do not bog down my head; they are so feathery light. I tried them while walking around, while sitting for long periods of time watching movies or listening to music, and I never felt the need to take them off—I practically forgot I was wearing them, they’re so light as air. And best of all, the sound quality is unmatched. Again, I have other wireless headphones both in the same category as these as well as others, and these are by far the most superior when it comes to sound quality—whether it’s listening to music, movies, or voices during calls. Music sounds as if you are surrounded by it, immersed in it. Dialogue and sound effects in movies, and conversations when using these headphones during calls or virtual meetings, are all crisp and clear. The noise cancellation feature is also excellent and works very well. The battery lasts a long time between charges, and Bluetooth pairing is quick and easy. The touch control features on the outside surface of the earpiece are intuitive and operate smoothly. It’s really convenient to use touch/swipe gestures to control music and video playback and volume. Just swipe forward to go to the next song, swipe back to go back to earlier songs, swipe up and down to increase or decrease volume, tap twice to pause, tap twice again to resume play. Or simply take off the headphones and it will automatically pause your music or video, then resume it when your put the headphones back on. I tried these headphones with a good variety of different products I have in our household (iPhone, iPad, Apple TV, MacBook, Samsung Galaxy Book laptop, Dell laptops and desktop, Chromebooks, our Samsung TV), and they all worked flawlessly—quick and easy Bluetooth pairing, great sound, great experience. A most definite recommend!
I would recommend this to a friendGlitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I like them. The only negatives that I’ve encountered so far. They turn off all of a sudden and have to turn on again. There’s a glitch that needs to be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lalo, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the overall performance of these headphones, we regret to hear you're having an issue with the unit randomly turning off. Please make sure that the firmware version is up to date and perform a factory reset to isolate the issue. You may refer to this link for the factory resetting steps: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Solid Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for the price range 10/10. XM4 and XM5 are the best options out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amc7500, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.head phones do not work. They work ok once there after not. And the line in does not work. They are way over priced and they just do not work, after 2nd day of having them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi aaaaa, we are sorry to hear that the headphones do not work. This is definitely not the experience we want you to have. We would love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Headphones oddered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was great service and communication, especially when my package was delayed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trick,
Great! We're glad that you were assisted professionally. We hope that you are also enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing Product - Uncomfortable for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the headphones and would have loved to kept them, but the lack of clamping force lead to some pretty rough pains on the crown of my head where the top pad rested. Ended up returning and am trying to find a quality alternative.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi lkjngdf, we appreciate your review of the headphones. It's unfortunate that you had to return the headphones because of its fit. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and we hope you consider Sony in your future purchase. ~Ralph
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were for my wife and they are too big for her head. we've adjusted them to be as small as possible, but they still slide off. Seems like the design should account for all head sizes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi really,
We regret to hear that your wife is not having a great experience with the fit of the headphones. We understand where you are coming from. Aside from adjusting the headband, make sure that the headphones are worn properly. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Disappointing !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not up to the mark. Totally disappointing ! Thought something different ! The bass quality is disgusting !
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Mdnawajis,
We regret to hear your disappointment with our Sony WH1000XM4. This is usually not the case nor the experience we want you to have. Please allow us to help and turn this to a better one.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Solid purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. May be a little big if you have a below average sized head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi person12,
Thanks for sharing your review and experience with the WH1000XM4. We appreciate your feedback about the size of the headphones. With the headphones' adjustable headband, you can tailor-fit the fit depending on your head shape. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Waste of Money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Bought these for my adult son a year ago and they are falling apart. A little plastic piece broke off on one side and the same piece is breaking on the other side. Headphones this expensive should not need to be treated like fine China. My opinion is to go with Bose. My husband has had a pair for years and they are still going strong. I expected better from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DEM21,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of your WH-1000XM4 does not cover any kind of accidental or physical damage. For further assistance, please take your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Sony WH!000xM4 Noice-canelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy sound Leakage you can hear the music from across the room, the noise canceling is not as good as I thought.
No, I would not recommend this to a friendGreat quality heaphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony headphones are great. I would definitely recommend buying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosDanger,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Worse Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just hate these headphones. Once I pulled them out of the case, these headphones felt cheap. They didn't feel like I paid $300+ for them at the time. They felt more like a geriatric set of headphones from Walmart. Minor but for me I hated my ears touched the cups. The depth of the ear cups aren't deep enough for my liking and they are not comfortable at all. They feature the ability to connect 2 devices however, this feature is very flawed and doesn't work as it should. I couldn't even use the app so I gave up on it and these headphones. I gave them away, that's how I thought of these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DravenX,
We regret to hear that it didn't live up to your expectations. The headphones feature an adjustable headband to tailor-fit its comfort to your needs. You may have experienced a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
These links may be helpful when using the multipoint function:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Overrated product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated product. To me these headphones are over priced and the sound quality is so so. If I wasn't out of town for over 2 weeks I would've taken these back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that the WH-1000XM4 headphones did not meet all of your expectations. We'd love to help out and troubleshoot the issues that you are experiencing to make this a better experience for you. In the meantime, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Good sound when they work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so frustrated with these headphones. They sound great when they work, but that is rare. The Bluetooth connection on this headphone is trash. Even when sitting within 3 feet of the device, song stutter due to the headphones dropping the connection makes me want to throw them against a brick wall. Now, all I have is $350 worth of regret.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the sound quality of the headphones. It's unfortunate that you're having connectivity issues. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If still not resolved, please let us know so we can turn your experience around. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support