Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Best Headphones on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had the headphones for a little over a year and can confidently say these are THE BEST headphones you could get. They’re super light weight and easy to travel with. The battery will last days before I need to charge them again, (I use these headphones for hours everyday) and when I do need to charge them I can plug them in for 5-10 minutes and won’t need to recharge them for another day or so. As I said before, I wear the xm4s for hours daily and dont find them uncomfortable in the slightest and even better, they don’t leak sound! The app you can download allows you to customize your listening experience and how much noise cancelling you want. I’ve tried out the Sony XM5’s and still find these to be much better and for a cheaper price as well. If you’re looking for headphones these are definitely the way to go, they work and feel the exact same as they did a year ago when I first bought them. They may be expensive but are well worth it in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abby, we're glad you are enjoying our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Incredible Sound, Comfortable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony WH-1000XM4 headphones are incredible. I'm really impressed with the sound. The clarity is great and I can hear new sounds in songs that I've been listening to my whole life. As far as sounds, these are probably the best headphones I've ever had. I like the equalizer, as well. There are many settings or you can do your own. I like the preset ones and they have one for speech, which is good for podcasts. The headphones are also very comfortable. They fit completely over my ear and don't feel cramped. The touch controls are great. All my previous headphones had buttons and while they weren't a bother, touch is better. Super simple. Tap twice to pause. On the right side, slide your finger forward to skip forward, back to go back, touch and hold and then slide up or down for volume. A great feature might be that you can place your hand on it and it allows sounds through. There's an ambient sound settings where it will constantly let the sound through, but when off and you want to her something, you just reach up and put your hand flat on it. I can see this being great while walking or on public transportation. I mainly use it around the house, but when you think someone is calling you or that kids are fighting, it's a quick way to see without pausing. Along the same lines, you can have it detect that you've started talking and it will pause what you're listening to and let sound through. A well thought out feature that is very useful. The headphones will even pause when you take them off. One thing that I didn't expect is how much I like the way that these headphones look. They have a rose gold color for the writing and around the charging ports. I've never been a fan of rose gold, but on these black headphones it looks really nice and adds to the feeling of quality that I already have from the sound, comfort and features. I would highly recommend these headphones.
I would recommend this to a friendTruly the best 100%
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned many headphones through my 35 yr life, as a kid I just had an ear for higher quality sound. Maybe it’s due to my mother loving to play music on her hifi systems back in the 90s. The older I get the higher level of detail I need/want. And I’ve learned that not only do you need well designed drivers. But now that noise canceling tech has reached these amazing levels. You can focus the sound quality by eliminating the outside noises and just push the beautiful sound that these Sony xm4s have. Sony has been a leader in sound design. I even use to only use Sony speakers in my old cars back when. They just know how to innovate. They didn’t cut corners on last gen headphones and they took it up a notch. Even if it’s minor. I like many people love how well these cans block out about 99% of ambient sound. They are the best at NC. As far as sound quality goes. It’s near the top of my fave list in this price point. I personally need the thick rich vocals more than the highs. And the bass is super deep and clear. I found my perfect balance through the Sony headphones app. Design is near identical to last gen but that’s a good thing. Light weight and super plush comfortable design. Touch controls are better than other brands. And I have several. Volume up/down and next/previous track all work near perfectly. Cover to talk is great as I don’t like the auto talk feature because I like some people like to rap along or just talk to my self during workouts. So I had to turn that feature off. But I’m sure many of you will find it great. Phone call quality is great as well. But I don’t use them for calls. Just pure music enjoyment. These are by far the best noise canceling headphones and everyone knows it. Couldn’t be more happy. These truly are amazing. If you love music and haven’t experienced the Sony tech on these headphones. You will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestbuyGuy210, we appreciate your in-depth review of the headphones. We're glad that you're enjoying the amazing features of the WH1000XM4. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My friends been using them all week and bought his own right after
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseCastillo, You've made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for Christmas gift for granddaughter and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsung, Awesome Gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Eh not sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly they are not good Just get the AirPods Max They have slight problem connection Audio is alright Confort level is alright Just a good normal headset nothing different
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ESPONJA,
We are sorry to hear what you experience with headphones. Please allow us to help you and turn this into a better experience. To isolate the connection issue, kindly reset the headphones to the factory default setting. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset
We also recommend updating the software of your headphones to the latest via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Head phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great for my online meetings and listening to my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DamonY, That's awesome! We're glad it works great for your online meetings and for listening to your music. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Returning air pod pros I’ll stick with
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts in an out while playing music the directional pad on swiping doesn’t work accurately good sound right fitting on head or resting on neck
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bigguy, While we are glad to hear that you are happy with the sound quality and comfort fit of your headphones, we are sorry to hear that you are experiencing issues with the WH-1000XM4, if you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones are up to date as this will improve the overall performance of the headphones. You may use the Headphones Connect app to update the WH-1000XM4 Headphones. For the touch sensor function, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20sensor
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Don't work with Samsung TVs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these if you want to use them with a Samsung TV (possibly others). Crackle, snap, pop. They will sound like crap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Forkboy,
We regret to hear that the headphones are not performing to your standards. Your feedback is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the equalizer function of the headphones to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
If you are having connectivity issues with the headphones, you may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If is still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
5 Stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for a gift and it was wonderful, excellent product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi America, This is a great gift idea! Thank you for giving the WH-1000XM4 a perfect rating. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price. I got a great black firday deal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cristian, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, arrived on time, no damage, overall satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyA, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Bought this for my wife as I own the black one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boombox, You've made an amazing choice! We're very happy to hear your wife loves her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
So far, so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them! Turned out to be a great Christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyB, Awesome Gift! We are glad to hear that you are enjoying your WH-1000XM4's sound quality and noise canceling! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
DONT BUY.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy. I used these for 3 months before the hinge on one side broke. went to geek squad and they tried to make me pay almost what I bought it for just to repair them. the entire hinge/swivel system eventually broke like I thought it would and they won't help me. headphones are now unusable. not covered by sony either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrequentBuyer, We are sorry to hear about what happened with your Sony WH-1000XM4. This is definitely not the customer experience we want you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your Buck without a doubt. You won’t regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dbalty, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was good but lacking on sound but overall amazing product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi synn, We're happy to hear this feedback! To ensure optimal listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional steps, please refer to the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Ahead of its time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still better than newer headphones when it comes to features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kulaid, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Love Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony Headphones! I got the blue and love the color!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeanne, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Santa
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price of this item was higher than competitors
No, I would not recommend this to a friend