Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Exceptional Headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The online order and pickup were completed without issue!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NAD831, Thank you for the 5-star rating! Good to know you had an amazing shopping experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Poor noise cancellation. Not worth the price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is a joke. Bought these mainly for noise cancellation. Troubleshooting guide says, it does not cut any noise for people talking / human voices in the background or anything other than low frequency sounds (such as airplane engine..). Not how it is advertised... Practically unusable in a noisy environment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ABREVIEW,
We're sorry to hear if the noise canceling features of the WH1000XM4 did not live up to your expectations. We understand your needs in using this feature. Allow us to help make this a better experience.
If the effect of the noise canceling is not effective, please check the following:
Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Check that the Adaptive Sound Control is turned off.
Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Disable Speak-to-Chat, and check whether the situation has improved.
Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
You may refer to this Help Guide link on using the noise canceling function:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Static noise prevalent - BestBuy and Sony IGNORE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Static noise in one ear cup and literally no response from Best Buy or Sony Customer Service. For a premium headphone, this is really disappointing and turns me off to both Best Buy and Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we regret to hear that you are having issues with the WH-1000XM4 Headphones. We'd love to troubleshoot this and make this a better experience for you. First, please make sure that the headphones are up to date as this will improve the overall performance of the headphones. You may use the Headphones Connect app to update the WH-1000XM4 Headphones. Resetting and Initializing the headphones will also help on resolving the issue.
To reset, press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the issue still occurs, please initialize the headphones.
To initialize, turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
Should you need further assistance, please let us know.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Carl
Best sounding Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my GirlFriend & she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyLSX, Awesome gift! We are glad to hear that she is enjoying her new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love them! And we got a great deal as they were on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianH, Fantastic! We're very happy to hear you got a great deal. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. This is my 22nd pair. The only issue was that one of the ear parts came loose and couldn't be repaired
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Immom, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive spent money on, sony top of the line
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hudman,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect for Intended Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones for just about anyone. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi knight, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
no driver found
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a period of time these worked really well. Then, they stopped working. I tried reinstalling them to no avail. I kept getting the message: "no driver found". Sony doesn't provide drivers on their website and apparently has removed them from Windows update for Win7-64. So, I now have some really good sound deadening earmuffs. This is the last Sony product I will buy. Any manufacturer that does not provide drivers is off of my list.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DriverlessInWashington,
We do apologize for the inconvenience. The headphones mainly works with windows 8 to 10. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless headphones. They are Sony enough said.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junie, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
A must buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT. Great price. The best headset for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Obrienciny, We're very grateful for this positive feedback! We're glad to hear you feel that the WH-1000XM4 is worth its price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony WH1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is upgraded to my first SONY WH-1000XM1 LOVE IT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DenskyT, Thank you for upgrading to your new Sony WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
You should buy these headphones!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones for the sound quality and long-lasting battery life but in my opinion, the noise-canceling feature can't be fully turned off, only lowered, and that can interfere with hearing people or noises around you (but that can be great sometimes!). However, it comes with an app to manage the headphones and I think that makes the listening experience so much more personalized and adaptive! Also, these headsets can connect to more than one device (but can only play audio from one device at a time) and are extremely comfortable so if you're considering buying Bluetooth, noise-canceling headphones that are great for listening to music or tuning out the rest of the world, these are probably the best you will get!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user558650, we're glad you like our product! Thanks for choosing Sony. ~Earl
Disappointed.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Replaced my wired Bose but may bring those back. Low hum. Adaptive sound reduction does not improve sound. Can hear external noise on the plane. May return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GuestHouse,
We regret to hear that you are already looking to return the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
These steps may also help improve your experience with the noise canceling function:
-Make sure that the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Disable Speak-to-Chat, and check whether the situation has improved.
-Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
No mute button, worthless for Work from Home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No mute button on the headset, worthless for Work from Home. I returned for this reason alone, as much as I didn’t want to. Everything else was excellent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Babul,
While we are glad to hear that you are happy with the overall performance of the WH-1000XM4, we are sorry to hear that it had to be returned. We understand where you are coming from. Your feedback about a mute function is greatly appreciated. For this, please use your source device or the app that you are using for the mute function.
We hope that you consider Sony again in the future.
Regards,
Carl
Love !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than Bose says my husband. Great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianM, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Elite headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Elite headphones Elite headphones Elite headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi crushbro33, Thank you for the great review! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancellation were good but the audio leaks at high volumes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wabr, Thank you for the feedback on your experience with your WH-1000XM4. We're glad you like the amazing sound quality and noise cancellation of your Sony headphones. Wearing it properly should minimize any audio leak. Please make sure that your ears are inside the the earcups and check that there are no gaps. You can view a video or see the texts on the link below on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for hust about anything very great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donbert19,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right side did not work the first day and I tried factory resetting and it still did not work and I was about to return it and I tried it again the next day, it worked then. 3 weeks later the right side sound stopped completely. The touch works but no sound is coming out of it and I tried everything but nothing seems to work :(
No, I would not recommend this to a friend