Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Value for money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value when bought on sale, no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vikram,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Now I hear you... now I don't!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Never leave home without them.....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi santiagomj,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Exceptional quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these more than i love my own mother in law. -
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davidx, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to use with television. Had to resync often (sometimes while watching a movie) I returned and purchase the Apple headphones. End of issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Janet,
We're sorry to hear the syncing issues with your headphones. We understand your concern but you have to consider the factors that could effect the connection between the headphones and the television like for example distance. The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment.
Regards,
David
Awesome headphone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head set ever, easy to use, easy to connect .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luzviminda, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
These R the Best Noice cancelling headphones EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Had no Issue with delivery, I love Best Buy, I purchase these headphones a little over a year ago, and they are great Noise Cancelling Head Phones, and are still great, They can pair with 2 devises at once with Bluetooth, The case they come in is Cool, I wear them everyday almost all day and they are comfortable and stable, nothing broke yet and I'm not that gentile with them, I recommended my headphone to a neighbor who needed to drown out her upstairs neighbors music and when I bought them they were only $250, now they are $350 which is a drastic increase in price, Just because you realized they were really good headphones from the feed back you were receiving doesn't justify charging and extra $100, that's just Greed Greed Greed, but they are worth the price, however, I suggest you not hike up your prices like that because if they were originally $350 I would not have purchased them to even give this glowing review. Now I know how awesome they are, and I would buy them again at this new Price, that's how great they are, I know the Price Point is High people, but you will not be sorry, you get what you pay for!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im2hi4u2clol, Thank you for the feedback on your experience with your Sony WH-1000XM4! We're glad you're enjoying the industry-leading noise cancelling feature, multipoint connection, cool carrying case, and comfortable fit your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Need a smaller profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a birthday gift for my daughter but they proved to be too cumbersome to wear.
No, I would not recommend this to a friendDelivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a shame that Best Buy promise me that I will get the product next day, July 18) now they sent me an email saying the product will be here on augoust 1 , rhis is not the fieta time that I have rhe same prblem with best buy culver city!!
No, I would not recommend this to a friendSony suck
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give no star I would do not waste your money unless you plan to buy Best Buy warranty. They fall apart and Sony does not want to replace are repair them. Had them less than a year they SUCK!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RhondaR,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Overrated
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for about a week. Then starting getting a strange noise from the left headphone. Had to send them to Sony to get replaced.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BOHICAreviews,
We regret to hear that you're having issue with the WH-1000XM4 Wireless Noise-Canceling Headphones. We apologize for the inconvenience. In this case, you can isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
One star for the durability
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was happy with my purchase at the beginning. Almost reaching my 2nd year with these. Recently I got an extremely loud whistle sound coming from the left ear. The whistle sounds come and goes so I can't enjoy using the headphones anymore. Sad that I didn't even reach the 2nd year with these which is why I am giving it one star
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ivan, We regret to hear about what happened. This is usually not the case for our WH-1000XM4 headphones nor the experience we want you to have. We would like to know more about this loud whistling issue you're having so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible. airpods pro are way better and cheaper and dont fall off your head
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JakobM, we're genuinely sorry to hear that the Sony - WH1000XM4 headphones did not deliver the experience you we're hoping for. We understand how important comfort and value are when choosing headphones, and we appreciate your honest comparison. Your feedback has been noted and will be shared with our team as we continue to refine our products. Thank you for considering Sony products! Best regards, -Dominick
Not good for Audio and Video Call; Good for Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Great for listening for Music, but it is not good for speaking over the call
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manickavel,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones when listening to music. It's unfortunate that you are not satisfied with the call quality. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Avoid at any price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones require a timely set up to avoid having the item track and report your every movement to Sony. The mic in the headset produces low quality sound and cuts out repeatedly on Zoom, MS Teams, etc... The troubleshooting webpage for this product at Sony is of very little use. It simply repeats what is in the manual, as does the chat assistant. I gave these a try based on several online reviews. However, I am returning to Bose again, which are only slightly more expensive than the Sony WH-1000XM4.
No, I would not recommend this to a friendNice until the earpiece swivel breaks -
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were ok while they lasted - not as good as you would expect for the price, especially not the microphones for use in Zoom. But I was very shocked today to find out that when the swivel on the right ear piece broke that the repair would not be covered by warranty. Granted, I did use these almost every working day for 9 months but I can't believe that this is not covered.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi teacherTom,
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Regarding the issue with the breakage, unfortunately, this is not covered by the manufacturer's limited warranty. This isn't normally the case with the WH1000XM4. Your feedback is greatly appreciated. Rest assured that this will help us improve our products.
-Ralph
Stop shopping at best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are too big and Best Buy has the shortest and worst return policy. so I was a day late and they wouldn't allow a return. So make sure your head is big enough, especially if you're a girl. These will fall off due to any sudden movement or if you are laying down, planking, any movement really.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello TaraL,
We regret to hear that our Sony WH1000XM4 won't stay long and fall every time you make a move. This is not the usual case with our XM4. We recommend to try and adjust the headband of your XM4 to the desired fit but it will not hurt your head or ears. By this, the headphone will stay on your head.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Thank you for sharing your feedback.
Regards,
Marco
Excellent Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, great sound, great battery life. Bought these to replace Beats, very comparable
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AngelaS!
We are so pleased to hear that your WH-1000XM4 is delivering the comfort, sound, and battery life you were looking for. It’s wonderful to know they’ve earned a spot as your new go-to headphones!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Biggest scam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scamming to buy Bestbuy plus for no reason. Forcing customers to buy and get aggressive.
No, I would not recommend this to a friendHedphones stopped charging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful buying these headphones. I bougth it 14 months ago and the device stopped charging and the charging port is getting hot. It is not covered by the vendor's warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WolmanC,
Thank you for the review. We're sorry to hear the battery issue with your headphones. Take your device to an authorized servicer for evaluation to determine the repair options available for headphones.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
Bluetooth
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth connection between devices are not as responsive as others
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kienc, We're sorry to hear that you are not happy with your device's connectivity. This is definitely not the experience we've wanted you to have. Kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html There are steps you can perform to resolve your issue. Incase you're still having the same issue, we recommend resetting and initializing your device : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Lastly, we recommend keeping your device's firmware version up to date. This can help eliminate any performance issues. You may visit your device's information in our support page.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig