Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Solid headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and excellent noise cancelling, can barely hear myself talk with them on. Comfortable, compact, and solid overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user179885, That's awesome! We're delighted to hear you're enjoying the comfortable fit, compact design, excellent noise cancelling feature, and overall performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
I won't get on a plane again without these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got back from a cross-country trip comprising five separate flights. Sometimes I listened to music or podcasts via a bluetooth connection to my iPod or iPhone. Sometimes I plugged the headphones into the video console via the (included) cable with RCA jacks. And from time to time I just kept them on to minimize the noise of the plane. The headphones provided great noise cancellation in all scenarios, and the battery life was great. I'm still figuring out some of the features and functions, such as the auto-pause when you take off the headphones, and I haven't used these in a call yet, so I can't verify everything that these headphones are supposed to do. But the sound quality is great, and I won't get on a plane again without these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rich100,
Awesome! We're glad that these headphones are perfect for your lifestyle. It's also great that you like the noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great sound, very comfortable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're great! Only issues is the touch actions on the side of the headphones can be a bit annoying. I set them off sometimes when i am adjusting the ears. Other than that, sound quality is great and they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user115907,
Great! We're delighted to hear that you are pleased with the sound quality and comfortability of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
not happy, veryggood headseat but the shipment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delayed for morethan a week grrrrrrrrrrrrrrrrrrrrr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hands, Thank you for purchasing your new Sony WH-1000XM4. We regret to hear that the shipment got delayed. Please send us an email at socialsupport@am.sony.com or contact our support team via chat at https://us.esupport.sony.com/support/s/service?language=en_US should you need further assistance with your headphones. Thanks for choosing Sony! -Sam
Great but Pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey but great headphones, noise cancelation is real nice. Very comfortable, well made and the case is great as well. Sound is amazing as well. Deep enough bass for Hip Hop lovers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ant619SD,
You made the right choice! We're glad that you like the noise canceling function, comfort, design, supplied carrying case, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Over the Ear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable and the sound is great. Perfect on a plane. The touch controls on the the right ear are little hard to figure out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user216138, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
International air travel? Buy these headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like these headphones paid for themselves on this last trip to Europe. The batter life is amazingly long, enough for an international flight and the subsequent connecting flight. These headphones improve the sound quality and clarity of in-flight movies so much they make the trip seem shorter because the movies are better. They even helped block the wailing of a crying baby in the row behind me. I cannot recommend these enough. Solid case, and all the attachments you need to connect to phones, tablets, or the in-flight entertainment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taxvictim,
Amazing! We're glad that you are enjoying the battery life, sound quality, noise canceling function, and supplied accessories of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Wow!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably the best purchase I've ever made for myself. They're very comfortable, look stylish and best of all have fantastic sound quality. I have always had issues understanding lyrics in many songs, but with these headphones I have heard more lyrics than ever before. The battery life is excellent and the touch controls work well. The only real complaint I have with them is that the ambient sound being piped in in the ambient sound mode is rather crunchy sounding and greatly exaggerates some noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good comfortable and good battery life. Sound quality is also good even without noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user674497,
Awesome! It's nice to know that you are satosfied with the sound quality, comfortability, battery life and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
Great sound and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!! I listen to music a lot and I definitely the quality of the noise cancellation and overall sound is worth the money. I can go around 2 1/2 days without charging, and they charge fast when needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaeJ,
Thanks for the 5-star rating! We're thrilled to hear you're loving the WH1000XM4 Headphones! Their great batterie life and noise cancelling feature make them prefect for all environments! Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
-Aldair
If you want the AirPod Maxes, get these instead.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best over the ear headphones. I originally wanted the airpod maxes, but these were the more affordable option. I absolutely LOVE them. they're sleek, great quality and I rave about them to everyone. They're really nice for travel/going on walks with, or when I need good noise cancelling. The battery life is AMAZING. i've had them for like 6 months now, and I literally can go a week or two without charging my headphones. My only thing is that I couldn't figure out how to connect to other devices that wasn't my phone, but honestly I don't even care much about that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zen0910, You've made an excellent choice! We're very happy to hear you love the sleek design, great noise cancelling, and long-lasting battery life of your new Sony WH1000XM4 headphones.
If you want to pair a second or subsequent device (the headset has pairing information for other devices), press and hold the power button for about 7 seconds, then follow the steps 2-4 on this link to complete the pairing process.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752774.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
My favorite headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite headphones. Battery life is amazing, one charge lasts me a week and i listen to music A LOT. Noise canceling is no joke, but the ambient sound is so hepful. Headphone settings are a bit difficult to learn but once you get a hang of it, it is so easy. They are so comfortable and lightweight, which is a bit of a downside for when working out, so keep that in mind. As someone who has used Beats, JBL, and Boise, I can genuinely say that these are my favorite.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lili, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
comfy and good anc, but look ridiculous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i really liked them, but ultimately decided to return them. i've listed pros and cons below: - app not user friendly / intuitive to use - hot!! makes my head feel so warm - so much pressure in my ears and head like im on a plane makes me slightly nauseouus - $279 pre-tax (on sale) - no way up to 30 hours of wear... came at 100% out of the box and already at 50% after a couple hours of wear at most - sound pretty good out of the box - i look like a space goof - slide off my head so i fee like im constantly readjusting at the gym - audio voice girl sounds normal - touch sensors don't work half the time like im trying to skip tracks and it registers are volume down - automatically pause when you remove them!! so helpful
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Purpleyamily,
While we're glad you like most of the features of these headphones, we regret to hear that the unit had to be returned. Your feedback regarding the breathability of the unit and Sony Headphones Connect app is extremely important to us and is very much appreciated. Because the headphones achieve a tightly-sealed over the ears, this may tend to restrict airflow, trap heat, and cause the ears to get hot and sweaty, especially when worn during the warmer days of the year. Usage hours may be different depending on the settings or setup you chose and the codec of the music you are playing. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance.
We hope that you will shop Sony again in the future.
Regards,
Jess
love love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love them so much, they’re super comfy, amazing sound quality, battery life is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user880574,
Perfect! Thank you for purchasing our Sony WH1000XM4 and we are very happy that you love your new headphone for having such a quality audio, comfy design and long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good Sound Quality and Noise Cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones offer good sound quality and effective noise cancellation. The battery life is impressive, and the comfort level is decent for extended use. However, the touch controls can be a bit finicky at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillS,
Thank you for your thoughtful feedback on the Sony WH1000XM4 headphones. We're happy to hear that you're enjoying the sound quality, noise cancellation and long battery life. We also appreciate your note on the comfort, especially for extended listening sessions.
Regarding the touch controls, we understand they can sometimes take a bit of getting used to. Your input is valuable as we continue to improve the user experience.
If you ever have questions or need assistance with your headphones, our support team is here to help! https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for choosing Sony.
Best regards,
- Stephanie
Everything I need in headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app is a must to get the full customized features! The headphones only recognize my voice so that's the only time the music stops. Otherwise noise cancelling does exactly what it supposed to. Now when speaking you won't be yelling at people because it does amplify the noise a little. You have the option to turn that feature off. The touch features are simple & easy to remember. All the options of being able to turn certain features off and on makes these headphones wonderful so you aren't stuck with the one size fits all experience. I also got a full charge extremely fast. The experience is well worth trying to understand how much there is to like about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Netta,
Awesome! We're glad that you're having a great experience with the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Outstanding headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones offer outstanding noise cancellation, excellent sound quality, and long battery life. Highly recommended for music lovers and frequent travelers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HannahS, thank you for this outstanding review! We are pleased to learn you're enjoying the WH1000XM4 industry-leading noise cancellation technology and their exceptional sound quality that you can enjoy for hours thanks to the long-life battery. We really appreciate the recommendation! Thank you for choosing Sony. Best regards, -Jenn.
Simply the Best
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned several high end headphones over the past few years. They have been good but they can not match the noise cancelling capability and sound quality of the Sony. I realize that sound quality can be subjective and that is where the Sony shines by offering the ability to personalize. Another feature of the Sony that was useful to me was the ability to perform clear, hands free calling. If you are looking for a high quality, customizable headset with great noise reduction, I would highly recommend the Sony. I’ll keep this review shirt, but I haven’t even mentioned the long battery life, quick charging, water resistance, and assistant functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheHodster,
Great! You defnitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
I love these headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love music. I may not be the best at knowing the best of the best headphones. But these are dang good. I like to wear headphones when I nap(on my back of course). And these have such a rich sound. And the app making these fully customizable, sound wise, is such a big plus. I love them. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, KaitlynH!
We are absolutely thrilled to hear that you love your WH-1000XM4 headphones! It's wonderful to know that you are enjoying the rich sound quality and finding them comfortable enough to wear even while you nap. We prioritize comfort in our design, so that feedback is truly rewarding.
It's also great to hear that you are taking advantage of the Sony | Headphones Connect app! The ability to fully customize the sound to your personal preferences is a big plus, and we're delighted that this feature is enhancing your listening experience.
Thank you again for your strong recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best headphones ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the best pair of headphones I've ever owned. I've owned plenty of beats, skull candy's, and Ipods but none of come close to the sound quality, comfortability and customization of these. 10/10 would recommend.
I would recommend this to a friend