Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
10/10 recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are so amazing the noise cancelling feature truly works and I would recommend them to anyone. for the quality the price point is great. they connect to your device right away after they are turned on and the battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user207002,
Thank you for the purchase! We're happy to hear that you like the noise canceling and price point of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
so good they freaked me out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancellation is so good that it freaked me out the first couple of times i used them, they're also really comfortable for me since i prefer over the ear headphones. i live in a loud household, these aren't completely foolproof but they do filter a lot of sound out so it makes working easier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackieG,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Life Changing Purchase!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. They are comfortable. They sound good. The noise-cancelling features have literally been life-changing. If you have sensory processing issues and get overwhelmed by loud environments, these are for you. I love the voice let-through feature. I am so glad I bought these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EV24, We are so glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Hands down best set of headphones I've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from Airpods Pro to these and I am absolutely inlove with them.. I literally wear them everyday - at work, home and everywhere in-between. Not only are they very comfortable, the battery life is remarkable. I can listen to 8hrs of music for several days straight using active noise cancellation and not have to constantly keep charging them. I honestly regret not knowing about them earlier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chickennuggetpapi,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The best ones overall out there for the price!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones on sound quality, noise cancelling and customizing settings thru the app plus they're so comfortable even whe u use them for hours and you can pair them with 2 devices at once, and who can beat the price for all you get compared to others on ear bluetooth headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroR, we're glad you are enjoying our industry-leading noise canceling headphones Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great, reliable headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-cancelling is great. They charge super fast (20min from dead) and last a long time (like 12hrs) on one charge. Great for work. It's nice to have the app to configure things. Simple touch functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user502815, great! We're thrilled that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
BOOM!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Treble to hard bass. These beauties rock the house! Worth the $$$. Clean sound that satisfies even the most picky of listeners.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headsphones ive ever owned. Great noise cancellation and sit on my head without falling off. Easily connects to bluetooth enabled devices and the touch pad on the right headphone is something I can no longer due without moving forward!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kristi, Fantastic! We're really happy to hear you love everything, especially the incredible sound quality, excellent noise canceling feature and exceptional comfort of these headphones. Glad to know you feel this is the best sounding headphones that you've owned and you appreciate the easy Bluetooth pairing and intuitive touch operations of the unit. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
best value for your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones, the best sound quality i've ever heard & they don't weigh down your head. so comfortable & also sturdy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SChinta,
Very nice! Thank you for the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the bomb! They are simply amazing. The sound is excellent, and they aren’t bulky. The competition headphones are bulkier, and heavier. The Sony IV’s fit snug on head, and don’t slip while exercising. I’m not a fan of the touch controls on the ear pad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimD, we're glad you like the built and sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My sister loves the headphones! She enjoys all of its features especially the noise canceling and they’re super comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaC,
Thank you for sharing such a heartwarming experience! We're thrilled to hear that your sister loves her Sony XM4 headphones, particularly the noise-canceling features and their comfortable fit. Thank you for choosing Sony! Enjoy! -Maria
The best earphones ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands-down, the best earphones I’ve ever had. I’m a house wife with a big family. These babies block out every unwanted noise. If you’re worried about the price. Still get them. They are so worth it. I’ve had mines for 4 years. Loved them so much. I bought the M4 earbuds. They’re great too. But the headphones finally broke. (They still work fine but the part where they fold broke off. And the left ear makes a loud ringing noise sometimes.) So I’m about to buy the newer version. But if you can’t buy the M5s get those.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrsRedG,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. It's unfortunate that the headphones broke. Sony's commitment to customer satisfaction is our top priority.
We have partnered with our parts supplier, Encompass, to offer a low-cost repair. This includes the replacement headband, labor, and shipping to and from Encompass. Please note that this offer is only for a broken headband on the WH-1000XM4, and is not available for other headphone models or any other service issue. To take advantage of this offer, you must contact Encompass directly as Sony cannot schedule the repair for you. For more information, please refer to this link:
https://www.sony.com/electronics/support/articles/00346233
Hope this helps. Thank you for choosing Sony!
-Ralph
best headphones on the market.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market. This device beats the Bose 700 in noise cancelling by very marginal amounts, but in my opinion, the faster speed charging, foldable design , and audio prowess is second to none. only con is that it has Bluetooth latency when playing rhythm based games so I have to use the wire. Its not marketed as a gaming headset so thats understandable. I use this headset for everything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi astra,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Wow!! Worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! They’re comfortable and true noise cancelling. I never have any issues with pairing to my devices. It took some getting used to with the commands on the side of the ear muff but other than that they’re perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexO,
Thank you for purchasing our Sony WH1000XM4 and for sharing your feedback. We're glad that you like the comfort and the noise canceling feature of the XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality - comfortable to wear. Only thing I'd comment on is if you plan on using it for your computer & for your phone - you need to download the Sony app to have it connected to multiple devices and switch bluetooth between the devices (even when you disconnect from the laptop or vice versa) - it could be a little confusing for someone if you're buying for an older parent or a kid
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user416937, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Fantastic Audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking to splurge on audio, sony headphones are a great way to go. I've had a good experience with previous headphones from sony (CH510 was my last wireless one for 5 years) and these have been a great step up from what I've used before. Noise cancelling and equalizer options have been great to screw around with.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience and loyalty to Sony headphones, InsertNicknameHere. It's wonderful to hear that the WH-1000XM4 has been a meaningful upgrade for you after using the CH510 for five years. We're especially glad you're enjoying the noise cancelling and customizable equalizer features—these are designed to help listeners tailor their audio experience to their preferences. Your feedback motivates us to continue developing products that deliver both quality and innovation. If you have any tips or favorite settings you'd like to share, we'd love to hear about them!
Thanks for choosing Sony.
Best regards,
Gus
Sony Social Media Team
Best Travel Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Headphones for travel. Brought them on a 10 hour flight with me and it was like magic. No airplane noise bothering me at all. I felt like I actually got some decent sleep. Used them the entire flight and they are still over half way charged. Amazing sound quality as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IndiaS, Amazing! We're very happy to hear you're enjoying the excellent noise cancelling and great sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Very comfy and adaptable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect. Love the ambient sound detector and the fact that I can turn off the automatic detection to change the noise cancelling feature whenever I want. So comfortable that I can use it for hours at a time to study.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LAA22, we're glad you are enjoying our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
The best budget headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality, weight everything was amazing but the AirPods Max beat it out so I no longer use these, I loved them for the three years I did use them and now they are my back up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi violinrox24, thanks for commenting! We're happy to learn about your satisfaction with the amazing sound quality, lightweight design, and superb performance of your WH1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For my first official pair of headphones, these ones are great! Appearance wise, it’s great. I went with the color black because it matches almost anything and the sound quality along with the battery life is good! 10/10 would recommend and buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user688413, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl