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Customer Ratings & Reviews

$349.99
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The comparable value is $433.99

Customer reviews

Rating 4.7 out of 5 stars with 12629 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 609 Showing 12,161-12,180 of 12,629 reviews
  • Rated 5 out of 5 stars

    would recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are great I love them so much. they connect right away and the battery life is great. the noise cancelling aspect works impeccable especially for the very affordable price point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user207002,
      Perfect! We're glad to hear that you are pleased with the noise canceling capability of our XM4 as well as the battery life and quality. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best pair of headphones I’ve ever owned.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a fan of over-ear headphones. When I got these, I was pleasantly surprised by the amount of comfort and sound quality these give. Best noise canceling in the market, and certainly the best pair of headphones out there. The only thing I have a problem with is the USB-C cord that comes with. Puniest little USB cord I’ve ever seen. Definitely get a separate one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CrewM8, You chose the best headphones! We are glad that you like the sound quality and noise canceling feature of your new Sony wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback. -Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent noise cancellation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -Excellent sound and noise cancellation capabilities. - 30+ hours of battery life is great. - The only downside is the ear cups get way too sweaty if use the headset in the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user879240, Awesome! We are so glad to hear that you are happy with the sound quality, noise cancelling and battery life of your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Still a top quality headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still supreme sound quality and amazing battery life years down the line. In some ways it's still better than the new version and this is more travel friendly with the ability to fold and store. Definitely still a great purchase in 2023.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn,

      Awesome! We're thrilled that you found the perfect headphones in the Sony WH1000XM4. It's great that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Sony Wireless Headphone Sensation

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best Wireless Noise-Cancelling Over the Ear Headphones on the market. Sony really did an amazing job. I got the silver color that has a sultle rich looking undertone that makes a statement along with the unique oval carrying case that fits every convenience. The setup was to the point precise and simple with Sony Headphone Connect App assistance. The Sony Wireless Headpnones size is perfect fit over the ears no adjustment needed. I love the operation from the right cup of the touch sensor control by just swiping up or down to control volume and left or right to advance or repeat a track. Just a couple of taps in the center will pause and resume the music and auto stops to recieve a call while listening. The Sony Headphones can be set to pause or turn off automatic when taken off. Placing your plam over the right cup can let you listen to ambiant sound quickly if you want to hear the TV or activate speak to chat. Last but not least the sound of the Sony Headphones are a five star rating with the 360 Reality Audio Setup sound personlization and the DSEE Extreme combined digital enhancement is clarity and distinction at its best. These Sony Wireless Headphones are the best Noise-Cancelling device I have listened to along with its LDAC Bluetooth audio you can't ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was such a great investment since i enjoy taking walks, reading, and great for getting in the zone. the headphones are super comfortable and the battery life is great. One of my best impulsive purchases to date haha!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user971640, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, comfort is key for me when looking for headphones rather then the best sound quality, these headphones checked all the boxes, the sound quality is good.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user453486,
      Thank you for purchasing our Sony XM4 and we are delighted to hear that our XM4 headphone meets your needs when it comes to quality headphone. Thank you for choosing Sony! - Marco Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good noise canceling, great sound quality.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first took these out of the box, I put them on charge while I read the instructions, and after 2 hours they indicated fully charged so I followed the easy quick start guide and downloaded the headphones app from the Play store. i followed the simple instructions and paired them to my phone. The app instructed me on how to adjust a few of the settings, and then it played a few test tones to customize the noise canceling feature to my ears. The speakers sounded great right out of the box, but I used the app to change the EQ settings more to my taste. The bass response on these headphones is outstanding. I played a few test tone sweeps and the headphones handled the full frequency sweeps perfectly and never broke up or crackled. The volume plays loud enough that I rarely even turned them up even half way. I love the auto pause feature when I start talking, and I like that the headphones pipe in my voice when I'm speaking so that I can hear myself and I'm not shouting when talking to others. The reason I didn't give these 5 stars is because they do have a few things that I didn't like. Sometimes when they pause the music when I speak, the music never starts again. The noise canceling kicks back on, but I have to tap the headphone cup to get the music to play again. Sometimes the music won't start by tapping the ear cup and I have to pull out my phone and press play on it again to restart the music. The other issue I have is the comfort. They feel pretty good at first, but the padding on the cups is a little bit thin, and the band that goes over my head is skinny and the padding is also a bit to thin. After about an hour I can really feel the pressure on my head and my ears start to hurt. After 2 hours the top of my head hurts, my ears hurt worse, and I get a small headache. So as much as I would like to keep wearing them, I have to take them off due to the pressure. If the overhead band was wider, and the ear cups were a bit larger and padded a little bit more I feel like they would be a lot more comfortable. But then they wouldn't fit in the included hard case, and the price would go up too. Overall I like them, I just wish I could wear them longer than 2 hours at a time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brilliant

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, very comfortable, very easy to use, nice features, lovely case and provided wires, great for dealing with sensory overstimulation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user859352,

      Awesome! We appreciate the 5-star rating and we're glad to hear that you like the noise canceling, comfortable design and easy to use features of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! They’re comfortable and fit my small head well. The sound is great and love that I can customize the noise cancellation based on my surroundings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user329135, we're glad you love our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, quality, and worth the price. Excellent for what it is, though the color is a little duller than what's seen on the photo online.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi necronomi, Awesome! We are glad to hear that you are enjoying the quality and comfort of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful designed headphones, excellent sound quality, nice holder , very impressive, all the way satisfied, from great product and speedy and quick delivery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jays,

      Great! We're thrilled that you like the design, sound quality, and carrying case of the headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony xm-4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the price. Excellent sound quality, and great noise cancellation comfort is unreal, as I don’t even notice them in my ear, overall very worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adrianh,
      That's awesome! It's nice to know that you are pleased with the superb sound quality, amazing noise canceling capability and comfortability of our WH1000XM4. We're glad that you are happy with your purchase. Thank you for choosing Sony! - Marco Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Major Competitor!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony knocked it out of the park with this headset. After decades of using a certain competitor, I was eager to have a headset with more functionality and features. Right from the box Sony shows you the vast capabilities with the 1000XM4 with features like the dual noise sensor technology. These headphones actively listen to your surroundings and adjust the intensity of the noise cancellation depending on your location. On top of that, the headphones take your compressed music files and restore them to their original high quality glory. You can head a clear difference between these headphones against others in the same class. My favorite feature is the touch control on the ear cups that use familiar sliding gestures to skip songs and turn the volume up and down. Oh and I almost forgot about speak-to-chat... these headphones detecting when YOU are talking and automatically pause your music... and then resumes a few seconds after your done speaking! Sony really stepped it up to show that they are a serious competitor when it comes to active noise canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Furyspectre, we're glad that you're enjoying the amazing features of the headphones particularly the tounh sensor controls and the Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these Sony headphones for 3 years—still loving them! Killer noise canceling, tough build, and battery life that keeps going. Great sound, great buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HamzaK,
      Wow! Thank you for the feedback and we are extremely happy that you are still enjoying the awesome noise canceling capability, great audio quality, quality build and long battery life of your WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Happy camper

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound , comfortable ,noise cancellation works great even on my riding lawn mower and cancels out neighbors dogs !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManzellaS, Awesome! We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect Day to Day Headphones.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consider myself to be a mid-tier audiophile, and these are one of my favorite additions to my collection. The case these come with is extremely well made with protection from even the highest falls. Also, the ability to use these right out of the box is nothing to scoff at. These use the room sound and your camera to perfectly tailor the sound to your head. It is by far the most in depth process I have ever been through to ensure perfect noise. Of course the app is what is really to give credit to here. These have a wonderful build quality, and the padding is comfortable for even long music listening sessions. The side touch panel for play, pause, and volume works wonders on the fly. Plus the ability to connect to two devices at once is a really nice touch for laptops and phones incase of calls. The side dedicated button can't be used for Siri, but it can be used for Google Assistant on Android devices. On iPhone I recommend using it for the sound optimizer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevinB1776, thank you for your detailed review. We're glad that the WH1000XM4 is a perfect day-to-day headphone. We also appreciate highlighting what you love the most from the headphones build, case, sound, and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We'll take note of your feedback about the dedicated buttons when Siri is used. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Outstanding

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned the XM2 and while the noise cancellation was great, the mic not so much. These have a better mic and feel a little lighter, making them easier to wear on long flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick,

      Thanks for commenting! We are so happy to know your satisfaction with the very comfortable & lightweight design, microphone quality, and superb performance of the WH-1000XM4. We greatly appreciate your input with the microphone of the WH-1000XM2 compared to these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for the perfect star review and for trusting Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have loved these headphones. The noise cancellation cancels so much of the background I can hear my tinnitus. They are fairly comfortable and stylish

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user337754,

      Great! We're glad that you are enjoying the noise canceling function, comfort, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound quality is actually so good and they are very comfortable to wear for hours straight. the only down side is how much these headphones leak sound. the volume is barely halfway to the max and you can still hear them leak. wish i knew that before i bought them but it’s whatever, i definitely wouldn’t wear them in public bc i like to blast my music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gabby,

      We're glad that you like the sound quality and comfort of the headphones. We do appreciate your review about the design of the headphones. Make sure to wear the headphones properly and adjust the fit depending on your head shape.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US