Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Overrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for more than 6 months and I think they’re the most overhyped tech product I’ve ever used. They have some good attributes, but overall, I wish I had gotten either nice Bose headphones or AirPods Max. Battery life: amazing. This is so good that I think I’ve charged my headphones twice in the 6 months I’ve owned them, even with listening most days. I like that they charge with usb-C. Portability: great. This was the main selling point for me, and a big reason why I didn’t get the XM5s or AirPods Max. For full-sized over the ear headphones, these fold up pretty small and come with a nice case. Build quality: good. They seem pretty durable, and feel good in the hand. They look nice, better than Bose and Beats. Sound quality: mid. After going through the tuning process, I thought the balance was noticeably improved for the music I listen to. However, it’s still a mixed bag. In a quiet room, I think some music sounds better than my AirPods Pro, but other songs sound worse (typically muddier). The AirPods are more consistently good in a quiet environment. The XM4s naturally block more sound and therefore will sound better than AirPods in a noisy environment. I enjoy listening to music much more on my Sonos Arc + Sub than my XM4s. Comfort: bad. I can only wear these for about an hour before the top of my head hurts and my ears get hot. I can’t wear them with sunglasses, which is a minor inconvenience, but would be a major inconvenience if you wear prescription glasses. Interface: terrible. This is the worst part of the XM4s. I want 3 settings: noise cancellation, transparency, and plain headphones. While you can adjust the relative levels in the app, it’s difficult to get this right. Transparency isn’t good enough for a phone call. Also, the voice that tells you what setting you changed to speaks super slowly. And they always default to noise cancellation, which I rarely want to use. They can pair with two devices at once, though I wish it were more devices and more seamless, like my AirPods. They don’t pair with a PS5, which is crazy because Sony makes both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RussH,
Thank you for sharing your honest and on point review of our WH1000XM4. While we are happy that you are pleased with the overall quality of our XM4, we sorry to hear that well fell short on the design and interface. Your feedback is very important to us and we take this very seriously to help us improve our products.
Should you need further assistance, please let us know. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We apologize for the inconvenience.
Sincerely,
Marco
Overrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for more than 6 months and I think they’re the most overhyped tech product I’ve ever used. They have some good attributes, but overall, I wish I had gotten either nice Bose headphones or AirPods Max. Battery life: amazing. This is so good that I think I’ve charged my headphones twice in the 6 months I’ve owned them, even with listening most days. I like that they charge with usb-C. Portability: great. This was the main selling point for me, and a big reason why I didn’t get the XM5s or AirPods Max. For full-sized over the ear headphones, these fold up pretty small and come with a nice case. Build quality: good. They seem pretty durable, and feel good in the hand. They look nice, better than Bose and Beats. Sound quality: mid. After going through the tuning process, I thought the balance was noticeably improved for the music I listen to. However, it’s still a mixed bag. In a quiet room, I think some music sounds better than my AirPods Pro, but other songs sound worse (typically muddier). The AirPods are more consistently good in a quiet environment. The XM4s naturally block more sound and therefore will sound better than AirPods in a noisy environment. I enjoy listening to music much more on my Sonos Arc + Sub than my XM4s. Comfort: bad. I can only wear these for about an hour before the top of my head hurts and my ears get hot. I can’t wear them with sunglasses, which is a minor inconvenience, but would be a major inconvenience if you wear prescription glasses. Interface: terrible. This is the worst part of the XM4s. I want 3 settings: noise cancellation, transparency, and plain headphones. While you can adjust the relative levels in the app, it’s difficult to get this right. Transparency isn’t good enough for a phone call. Also, the voice that tells you what setting you changed to speaks super slowly. And they always default to noise cancellation, which I rarely want to use. They can pair with two devices at once, though I wish it were more devices and more seamless, like my AirPods. They don’t pair with a PS5, which is crazy because Sony makes both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RussH,
Thank you for sharing your honest and on point review of our WH1000XM4. While we are happy that you are pleased with the overall quality of our XM4, we sorry to hear that well fell short on the design and interface. Your feedback is very important to us and we take this very seriously to help us improve our products.
Should you need further assistance, please let us know. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We apologize for the inconvenience.
Sincerely,
Marco
Best Investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Use them everyday. I used to hate over the head headphones but these made me love them. The noise canceling is insane. plus they are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user984899, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
great but there’s always room for improvement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really great, high quality headphones! the ambient sound setting took some getting used to (feels like i’m underwater) but i really appreciate it for while i’m walking around. the noise cancellation is extremely effective as well. the headphones can be a bit uncomfortable and press on the sides of my head - i think i have a normal size head and have heard similar complaints from other reviews. however getting them on sale was a great option and i like the aesthetic of these better than other models. one thing i didn’t consider was that i have long thick hair and these definitely push my hair out when i wear it down. if you’re looking at these partially as an accessory maybe try them on in store and see if you’re happy with it! connecting and customizing settings on iphone is a bit clunky as well but that’s to be expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user345127, thanks for choosing and purchasing our product. Hope you are enjoying your new headphones! We understand your feedback regarding the comfort of your Sony unit. You can find this link helpful when wearing the headset with comfort:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
Quality Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Long lasting , sound quality amazing. Color is vibrant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mell, Great choice! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great sound. Microphone is even pretty decent for phone calls. Use these for working from home. Seamlessly connect to 2 devices which I’ve never had in a headphone before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kawasaki0925, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
best noise cancellation headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, best headphones yet. I love how sleek they look and feel, they aren’t too heavy either. The noise cancellation is chefs kiss for the gym and busy environments!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user580722, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Very Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect, the sound and all them. Are very good for studing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulaA! Thanks so much for sharing your feedback with us.
It is truly wonderful to know that your WH-1000XM4 headphones are helping you stay focused while you study! We are so happy that the sound and features are working out perfectly for your needs.
Thank you for selecting Sony!
Best regards,
Estefany
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these headphones, great noise canceling abilities and comfortable. They are a little large for my head so I would recommend trying them on in store before buying. The phone call quality could be a little better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user684837, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Great feel, frustrating 2 device connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of good quality headphones, and I love wearing and using them. My only issue which may just be my misunderstanding is the 2 device connection. While my headphones connect to both devices fine (my phone and PC respectfully), I find it extremely difficult to switch between the two seamlessly. They seem to get stuck on one device and refuses input from the other. Thankfully I tend to just need the input from my phone so this is not a huge issue for me, but it can be frustrating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user561611,
Congrats! It's nice to know that you found the perfect headphone for you and we are happy that you are pleased with quality of our WH1000XM4. Regarding with your concern connecting 2 devices to your XM4 simultaniously, you may find this link helpful.
Connecting the headset to 2 devices simultaneously (multipoint connection)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
We are more than happy to assist. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Regards,
Marco
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating weather to buy these or not because of the price. I went around looking and checking sound quality and noise canceling and after searching I went and I got myself these. I love them, the sound quality is great the battery life is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacqueline,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
The king of ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of headphones. The noise cancelling is just outstanding. These are very confortable and I do not regret buying them at all. I upgraded from the WHXB900N. They are vey comfortable and they really feel premium. 5 stars right here
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alonso92231, We're glad to hear that you are comfortable using the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have some crazy good noise cancellation and are pretty comfortable. Only thing is the ANC can give a slight uncomfortable pressure feeling but you get used to it and the sound quality is really nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user607248,
Thank you for providing your feedback and we highly appreciate you on this. We're glad that you like the awesome noise canceling feature of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work really well, and the battery life lasts long. The noise cancellatoon works amazing, helps focus while studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroM, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them, comfort and looks . Sound quality is excellent ! I also got the stand , happy with purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexV, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gifted this to my husband. Great quality and battery life is solid. App is glitchy at times and the auto-connect isn't the best but it's still a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gaby,
Awesome! We're glad to hear that you like the quality and battery performance of the headphones. Your feedback is greatly appreciated. We recommend updating the Sony headphones connect app. Thank you for choosing Sony!
-David
Sony Noise-Cancelling Over Ear -- Silver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These do the job. They charge well, cancel out surrounding noise and make music and meeting streaming seamless. The color is also perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks user465753 for the 5-star rating! We're glad that you are enjoying the noise cancelling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are life changing the sound quality compared to air pod pro theure so comfy and so well made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user804398,
That's awesome! Thank you for sharing your feedback and we are very happy that you are pleased with the sound quality and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good quality sound, at the cost of a bad glitch.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The build quality seems to be good, they're not heavy even though they are on the bulkier side. I like that it's got Type-C for faster charging and the carrying case is protective. Though not all is great, as there is one feature that is horrible. I thought my headphones were broken because every time I play them on my PC the sound cuts off too much, constantly. I noticed the issue goes away if the headphones are connected to my phone while the app is running, and using the "prioritize connection over quality" but the second I turn off the bluetooth on my phone, the problem comes back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdnanoG,
Thanks for sharing your feedback on your experience using the WH-1000XM4. While we're glad that you like the great sound quality, we're sorry to hear that you are having some audio issues when connected to your computer. In addition to setting the headset to “Priority on stable connection” mode with the Sony | Headphones Connect app, one of the possible solutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. Please visit the link below for instructions.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
If you are using a windows PC, please update computer's Bluetooth driver (not the headset, the onboard Wireless Bluetooth driver). For further assistance, please refer to your computer's manufacturer.
If the issue still occur, resetting and initializing the headset may help resolve the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Good Headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and battery life. The noise cancellation is also quite excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nate,
Great! We're happy that you are pleased with the audio quality, long battery life and with the noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco