Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
A happy family full of Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my sister's bday and she loved them! I have slowly been buying them for each of my family members over time and they all have loved these headphones. I myself have a pair that I use almost everyday and they're still going strong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaR,
You made the right choice! We're glad that you and your family are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Great noisecancelling headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these on so many great recommendations from family and friends and am glad I did! I am currently in grad school and purchased these mainly for use while note-taking/doing coursework. However, they definitely get their use beyond that! Really great battery life as well. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, awesome! We're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
SIMPLY AMAZING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve had in a very long time. The noise cancelling on these headphones are amazing, and the sound is so nice and crisp. The build quality is the best. Couldn’t be happier with my purchase at Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanC, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl
Great Noise-Cancelling Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise-cancellation and very comfortable. My son absolutely loves them. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomofBoys, Awesome! Glad to hear that you are happy with the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones ever, amazing sound quality, very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user496400, Thank you for the 5-star rating! We're thrilled to hear you like the amazing sound quality and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Loving her Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is loving her headphones and the advanced technology that it has! It has synced well with her Apple devices! She especially loves the sound proof that the device offers and being able to distinguish the instruments in the songs that she is listening to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MonicaP,
Great! We're elighted to hear that your daughter is enjoying her WH1000XM4 and how she can sync or connect her Apple devices to her XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
Constant connectivity failure is product killer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted so badly to love these headphones. They were supposed to be Sony's best ever, and I had *never* - in 40+ years - had any issue with Sony audio. The brand has earned my loyalty and trust. But the WH-1000XM4 has been a letdown of epic proportions. The pros: They're very comfortable and - when working properly - the sound quality is 9/10, perhaps even a 9.5 depending on what you're listening to. They're lightweight, yet solid state. They also have great battery life - I've used them 20+ hours without a recharge. The cons: Unfortunately, the above-mentioned sound quality is often compromised and there's no explanation for it. When watching TV in the office - I'm 9-10 feet away from it - the sound will suddenly warble for stretches of time, from as few as 10-15 seconds up to 3+ minutes. There has been less of that the past few months, but also, I have been using them progressively less and less, which could account for the apparent reduction. What's still happening with EVERY single use, however, are the dropped bluetooth connections. Whether I'm walking, working in the garage, or just sitting at my desk, the connection will drop and have to be manually re-started. It's extremely frustrating and today, I reached my wits' end. I turned them off for the final time and listed them for sale. I'm going to try the XM5s, however, if the same issues appear, I will be returning them immediately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TreS, thank you for choosing and purchasing our product. We're glad you like the sound quality and comfort of the WH1000XM4. We're sorry to hear that you have an issue with the Bluetooth connectivity of your SONY unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html?search=drop
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Best headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are one of the best headphones I had for a long time. I used to use the Apple headphones but they were too heavy for me to work out in them these are the perfect ones to work out in. The sound of them is the best out of any I had so far. So if you're looking for headphones these are the ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user493841,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Not very breathable and kind of buggy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the sound is great, my ears get really sweaty when wearing these headphones. I did not have this issue with my last model of Sony headphones. They seem way less breathable, which is an issue because I like wearing them for multiple hours at a time. They also make a weird, loud clicking noise if you use noise-cancelling but aren't playing anything. The battery life is really good at least. For the money I expected something a lot better, and I was much happier with the previous model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sonyuser, thank you for taking the time to share your feedback regarding the WH-1000XM4 headphones. We sincerely apologize for the discomfort you've experienced with ear sweat and the clicking noise during use. We understand how important comfort and performance are, especially for extended listening sessions.
Your comparison to your previous model is valuable and we appreciate your insights on this matter. We are continuously working to improve our products and your feedback will help us in that endeavor.
To address the issue of a loud clicking noise, we recommend to try these steps:
- Disable the Adaptive Sound Control in the Sony | Sound Connect app.
- Ensure that the headphones have the latest firmware updates: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
- If issues persist, consider resetting the headphones to factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require further assistance, please do not hesitate to reach out to our technical support team. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for letting us know about this issue.
Best regards,
Estefany
Excellwnt build quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave them to my wife for Christmas and i cant get them away from her. Irregardless of the type of music shes listening to they provide an excellent listening environment. I have the high end Bose 700 and the B&W over the ears and the Sonys provide the same quality of sound for a lower price. In the end its the listener who decides whether or not they like them. My wife loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GREATSONYGREATSVC,
Awesome! We're happy to hear your wife's enjoyable experience with her new headphones. Nice to know you like the excellent build and sound quality of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Nice Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great, but I miss the my old Beats Solo Pro’s ease of pairing with multiple Apple devices. I’m hoping these will last longer than the Beats (the noise canceling failed after two years with a loud buzzing in one year). I do appreciate the nice case the Sony headphones came with, and the cords should I need them. They are comfortable for a few hours, but then I need a break.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user359612, we're happy that you are enjoying our product! Thanks for choosing Sony. ~Earl
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for my husband for Christmas, and he loves them! Says the nose cancelling works great and likes the color blue they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulaM, we're glad you to know that your husband loves his new headphones! Thanks for choosing Sony. ~Earl
Exceptional Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones offer exceptional sound quality and noise cancellation. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HalluminateE,
Very nice! We appreciate the 5-star rating and we're happy to hear that you like the sound quality and noise canceling of the headphones. Your recommendation is greatly appreciated. Thank you for choosing Sony!
-David
BTS approved!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for and I’m very happy with this purchase. The sound is awesome!! AgustD’s new album, Jimins’s album, Jhope’s album, Namjoon’s album, JK’s Dreamer and Vs Christmas Tree and Jin’s Astronaut sound superb!! All the little background stuff is hitting all in the right places. Thank you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user219372, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
The goat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely found my perfect headphones, it is no coincidence that in all the tops they are first in everything, the noise cancellation is something incredible. On the plane I was able to enjoy my movies without noise. In short, it is the King of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user382628,
We appreciate the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Very good noise cancelling device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Noise cancelling works very good. The touch commands are not very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpptauri,
Great! We are truly delighted to hear that you are enjoying your new Sony WH1000XM4 for its good noise canceling capability. We apologize if you are having some issues with the touch command of the headphone. You may find this link helpful.
The touch sensor control panel does not respond correctly
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
noise cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelling headphones. Very good comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user400069,
Awesome! We're glad that you appreciate the noise canceling capability, easy to use and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
not terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they havw pretty good noise cancellation, i di prefer the airpods pro 2 over these, just beacuse if the transparency mode that stays on continuously. as well as the accessibility since it is an apple device. the sony xm4 app that is used is slightly difficult to use. but that are ok, if you have the money id get them over airpods max, but not over airpods pro for the price unless you want over ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Emeline,
Thank you for the time and for sharing your honest review of our Sony WH1000XM4. We're glad that you like the noise canceling feature of the XM4. To help you navigate and familiarize with the headphone and the Sony| Headphones Connect app, please check this link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones fit great and the sound was perfect. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blueray, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
High tech, with some drawbacks to consider.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll start with the issues, because you already know these are superb headphones. Yet, sometimes I prefer my cheap $15 set. If you have wet hair, or if it's raining? these things will pause/play/pause/play all the time. I'd prefer mechanical buttons because of this. I'm not sure why, but with my bluetooth tv adapter, I'll have to pair it every time I turn it on with this headset, while my cheap $15 pair just has better software, and will pair instantly every time no issues. The noise canceling is second to none. Look at them though, if you walk through the airport wearing these, people will wonder whether you're a celebrity, or a Martian.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vance, Thank you for the feedback on your experience with your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. It's unfortunate that you're having connectivity issues with the headphones. Unfortunately, this model is not water or sweat resistant. Please be careful when using the unit in the rain or snow, in humid locations or when using the unit while you are sweaty.
With regards to the Bluetooth pairing issues, please make sure that the firmware is up to date, and please try to initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
-Change the position or location of the unit or connected device.
-If the connected device has a cover on it, take it off to improve the communication distance.
-If the connected device is in a bag or in a pocket, try moving the position of the device.
-Place the devices closer together to improve signal transmission
You may try setting the Sound quality mode to Priority on stable connection and see if it resolves the problem.
- Launch the Sony | Headphones Connect app.
- Set the Sound quality mode to Priority on a stable connection.
Signal interference may occur when a Wi-Fi device is in use near the unit if they both use the same 2.4 GHz frequency band. To resolve the issue, try the following:
-Turn off the Wi-Fi function of the connected device.
-If a Wi-Fi device is in use near the unit, turn off its Wi-Fi function or use the device at least ten meters away from the unit.
-Use the unit as far away as possible from a microwave oven, ticket gates, other Bluetooth devices, or places that generate electromagnetic radiation.
Note: Turn off the noise cancelling function if you are using a noise canceling headphone.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sony Social Support