Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10735493
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
M4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality noise cancellation is mid and it is kinda of light
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StevenJ,
Thanks for the review and we're happy that you like the sound quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use them to work out in. Very good sound. Well worth the money spent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarlonB, thank you for sharing your experience with our WH-1000XM4 headphones! We're thrilled to hear you find their sound quality exceptional, especially during workouts. We appreciate your feedback!
The WH-1000XM4 features advanced noise cancellation and an adaptive sound control that allows you to enjoy your music without distractions, making them perfect for any activity.
Thanks for choosing Sony!
Bets regards,
Stephanie
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! Fits well , battery life great, sound is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi USAgirl, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Best noise canceling headphones for a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones and at a great price for what you receive. Great experience with more pros than little to no cons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanS,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
"Smart" headphones utterly stupid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. The "smart" features on these headphones are annoying enough to make me want to throw these things out the window each and every time I use them. Let's talk about "Speak to Chat". This setting detects when you're speaking, and turns off the device. Say you're wearing these in a work meeting and they're connected to your laptop - a reasonable scenario, right? They have a built in microphone after all. But when you go to speak or give a presentation, the device just shuts off. You need to go into the app on your phone to turn off the "Speak to Chat" feature that just suddenly broke your audio, only you can't just disable it, you have to first disconnect the headphones from your laptop, then connect to the phone so that the app can adjust the setting. Then after it's turned off, you need to reconnect to your laptop to continue your meeting. Good luck troubleshooting this on the fly. But you turn it off once, and never have to worry about it again, right? Wrong, "Speak to Chat" resets and defaults to "active" with each software update. This means at any time wearing these headphones you could speak and if there's been a software update, your headphones will just shut off. Touching and holding fingers to the right earpiece for 3 seconds, will enable/disable "Speak to Chat" feature, which I had to go to reddit to learn. A handy tip for disabling it quickly, but also a trap for accidentally enabling it. Everyone wants a wire they can just cut to kill this permanently, it is so incredibly annoying. And that is just one of the many absolutely terrible "smart" features that are totally unavoidable with these headphones. You need the app to operate these. The "Pause when headphones are removed" and "Automatic Power Off" features never work, so almost every time I pick these headphones up to use them, they're dead and need recharging because they've just been sitting on doing nothing since I last took them off. Can you use them while they charge? Nope! Lesson learned: the next headphones I buy will never use the word "smart" in any description, and they almost certainly will not be Sony. They are decent sound quality, so when they work, they're good. (PS: AFAIA, these issues are in the XM5 as well /smile)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Skillit, Thank you for your honest review. We appreciate your feedback with our WH-1000MX4 headphones as this will help improving our products. We hope that you continue to enjoy your headphones and should you need assistance with your Sony products, please reach out to us.
please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great sound quality, bad for video conferencing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading different reviews comparing these headphones to the Bose Quiet Comfort, I opted to go with Sony. Pros: The sound quality is great which is no surprise with Sony. It comes with an app that lets you adjust the noise cancelling and a few other features. You can connect to two devices simultaneously which is nice. They are fairly comfortable with nice cushioning and fit snugly without being too tight. Bluetooth connects quickly and for the most part, seamlessly. The case is nice and sturdy and it comes with a USB C charging cord, a wired cord, and an adapter for airplane use. Cons: The switching back and forth between devices sometimes doesn't work. I really wish the app let you choose which device you wanted to connect to, but instead it just tries to do it by itself and won't always switch. The charging cord is comically short. I had to buy another and almost never use the one supplied. While comfortable, they do start to hurt my ears after a few hours of use. I haven't used them on a plane yet, but I imagine if I did I'd have to take breaks from using them which is a bit of a bummer because a big draw to high quality noise cancelling headphones is using them on long plane trips. My biggest gripe is using them in Bluetooth mode while video conferencing. They very often pick up interference and makes your audio sound tinny and jumbled to the point where people can't hear what you are saying. You have no idea this is going on because you can't hear the problem, but if you record yourself on Zoom or other platforms, the problem is very apparent. I've tried keeping my phone away which I hear can be an issue but it will still occur randomly. I've resigned to using the cord when on important calls because I don't want it to happen. It's really disappointing that Sony's top Bluetooth headphones hasn't worked this out. For my uses, I probably should have gone with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, thank you for your feedback. While we are glad you are satisfied with the outstanding sound quality, amazing noise canceling function, features, and stylish design of our XM4, we are sorry if you are encountering an issue with the Multipoint function, fit, and Bluetooth connection for video conferencing.
For multipoint function, depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
To ensure you get the most out of your XM4, please update its firmware to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads.
For your comfort issue when using these headphones, please refer to the following link to isolate the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
For issue when using these headphones for video calling app, please try following the steps provided on the link to resolve the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We will surely take note of your feedback as we always strive to make this a better experience.
Sincerely,
Romeo
Sony Social Support
Hype leads to disapointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont get all the hype. These are way overrated IMO. Noise cancellation is great sound is not great they dont play loud enough for my taste blue tooth calling is poor every one complaining I sound muffled. Im trading these in for something better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marjie,
While we are glad to hear your satisfaction with the exceptional noise canceling feature of your WH1000XM4, we are really sorry if it didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We greatly appreciate your feedback with the loudness/max volume of these headphones. As for the microphone or call quality, if you still have your unit, please perform a firmware update as it improves Bluetooth connection stability and improves the hands-free calling quality of these headphones. You may refer to the following link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If the issue persists, we also recommend performing the following steps to refresh the content of the headphones:
Resetting the headset - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing the headset to restore factory settings - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look good work great! Super comfortable! Sound is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessi, we're glad you like the comfort and sound quality of the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Amazing Headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KateS, thanks for 5-star rating! We're thrilled to hear you're enjoying the industry-leading noise cancellation and the superior sound quality of the Sony - WH1000XM4. Their comfortable design and long battery life make them a perfect option for long-listening sessions. We hope you continue enjoying the headphones and thank you for choosing Sony! Regards, -Dominick
BEST HEADPHONES EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Personally, i struggle with the noise around me while trying to focus. These headphones cancel noise like crazy, even without playing something. I use them for school and working out. They are better than the apple producs, and cheaper. I recommend these to anybody, they are my favorite!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
Amazing! We're glad that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, with great sound, loaded with features. Would reccomend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alaskaguy, Thank you for sharing your thoughts and experience using your WH-1000XM4! We're glad to hear that you are comfortable using your new WH-1000XM4 headphones and you appreciate the features and exceptional sound of it. Good to know you're utilizing the different customizations on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We really appreciate the recommendation. Thank you for choosing Sony! -Jess
SONY NOISE CANCELLING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great!! Battery lasts and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marissa,
Great! We're glad that you like the comfort and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Quality Headphones - Low Cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding head phones!! Great noise canceling. So happy to find these at a cost way less than other brands. Cheaper not always better but, in this case, not true. I tested against other brands and found quality of these to be outstanding. I win!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerW,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing Soundproof Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are next level. They are a step ahead of all the competitors. The noise cancellation feature is impeccable. I would highly recommend these to the next buyer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user911478, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair of Sony - WH1000XM4 I bought. Since I really liked the first one, I wanted to get another one for my partner. Great sounds and noice cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user604770, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing buy! The sound quality is great and the noise canceling is even better!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JheanelleH, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl
Bluetooth rarely connects to the right device.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, but if you pair these headphones to two devices, they will always choose the wrong device. You can be on a Zoom call on your computer and if someone calls on your phone—even if you don't answer it—these headphones will switch to your phone and not switch back until you've powered them off and on again. If you're playing music on your phone and open a browser window that autoplays sound, you'll have to restart the headphones, restart the music app, and then restart the headphones again. I've mostly solved the problem by never connecting these to my phone, or turning off Bluetooth in my phone when I'm using the computer. The microphone in these sounds a little bass and flat when used in Zoom calls, but it's fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike617Boston, Thanks for sharing your experience with us and we're sorry to hear about it. This is definitely not what we wanted you to go through. Kindly check the link below :
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
There are steps you can perform to resolve your concern. Please make sure as well that your device has the latest firmware update to enjoy all its features and to avoid any performance issues. Hope this helps. Thanks and regards, -Craig
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these. They have a sleek look. They come with an app that lets you adjust and personalize the settings. The noise cancellation settings are pretty good! Right on par with Bose I'd say. My only qualm is that you cannot personalize the sound settings while connected on macbooks. The app only allows you to do it while the headphones are connected to your phone rather than other devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franky, Awesome! We are so glad to hear that you are happy with the noise canceling and overall design of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these prior to a set of flights overseas and they were amazing. The endless crying babies and loud plane engines were no match for these Sonys. Highly recommend to anyone. They're also super stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SophiaH, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great sound, issues with Zoom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a long time fan of my Bose QC35s and spend most days on back to back Zoom calls for work. But I've had these for about 3.5 years so I figured it was time for something newer and hopefully better. After lots of research, it seemed the Sony WH-1000XM4s were newer and better. They do have really great sound quality when listening to music or editing video projects. The app seems fine as well. But where things get weird is when I use them with Zoom. Several people have said that I now sound like I'm talking through a radio, and when I turn them off and put the Bose back on, they notice a drastic difference in how I sound to them. Curious if anyone else has experienced this or if perhaps my pair is a lemon? I doubt it though. Considering I spend so much time in Zoom, I don't think I can justify keeping these headphones if I now sound worse to those on the other end. If you're just listening to music, they're great headphones, but again, for the price they should be great at everything they do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BoscPear, we're glad that you like the sound quality of the headphones for your music. It's unfortunate that the call quality is not living up your expectations. Make sure to update the software version of the headphones for optimum performance.
We do appreciate your feedback about its call quality. Rest assured that this would help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph