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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12605 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 12,605 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    top notch!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are AMAZINGLY GOOD! I use them for 2 to 6 hours every day. They're comfortable, high quality, build & performance & the noise cancelling is OUTSANDING! You simply will not believe how well ambient sound is suppressed. You may not believe this, but, I assure you that I can't even hear loud thunderstorms with these on. I'm an audio production professional & know great sounding headphones when I hear them. These are definitely among the very best. You just can't go wrong if you buy these1

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MISLED,
      Awesome! Thank you for a great review and recommendations! We're delighted to hear you like the sound quality, noise canceling function, comfort, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Cool perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool perfect nice no noise working good comfort good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your awesome feedback, OlusolaD! We're thrilled to hear you're enjoying the WH-1000XM4 headphones and that you're happy with the sound quality, comfort, and noise cancellation. Your satisfaction means a lot to us—enjoy your listening experience!
      Thank you for choosing Sony and for being a valued customer.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Supreme Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound and noise canceling. Very comfortable over ears and adjustable headband. Easily connects to TV and/or stereo. Definitely worth the money and highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeachBetty, Thanks for the positive feedback. We're glad you are impressed with the sound quality and yes, they are indeed comfortable to wear. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Worth it on sale

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and comfortable..excellent sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PixelatedViews,

      Very nice! We're happy to hear that you like the sound quality, comfortable and light weight design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would buy again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the quality of the headphones. The quality of the noise control/canceling is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy it- it's good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked super well and I am satisfied. Would recommend this to someone looking for a great quality, over-ear headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ViaC,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect except for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Audio is amazing, connectivity is excellent. Actually helped fix my bluetooth issue on computer. Only draw back is that when using for gaming, they cant function as headphones and mic at the same time. Small inconvenience, but if you're thinking for primarily gaming and you use Discord or play with friends I would go for a gaming headset over these. For anything else, these are amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oldkingcole878,

      We're glad that you like the sound quality and connectivity of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about using these headphones for gaming apps is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. They connect super fast and sound great! We replaced some Bose headphones, but so far we like these better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CandiceA,

      You made the right choice upgrading to the Sony WH1000XM4! We're glad that you like the connectivity and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling and bass

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome! I had the previous version for a few years until they broke, so when I got these I was hoping they would live up to the XM3s. And they do! The noise cancelling is elite and blocks out almost all ambient noise. The sound is clear and the bass is the best sounding I've heard in headphones. The quality of the construction is great and they're comfortable to wear for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigStan,

      We regret to hear about what happened to your previous headphones. We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Blocks surrounding noise for great sound. Feels comfortable for long period of time and holds charge well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vane, thank you so much for the 5 Star review! We are so happy to hear you are satisfied with the incredible sound quality, fantastic noise canceling function, comfortable fit, and long-lasting battery life of our newest industry-leading Noise Canceling headphones, WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is amazing I use these to cut grass and other outdoor yard work, workout and use them when my boyfriend is yelling at his games and I really hear anything worth the purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeganE,


      We are delighted to hear the noise cancellation on your WH-1000XM4 headphones is performing so well, whether you are cutting grass or tuning out loud gaming! We appreciate your feedback.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic Sound Cancelling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something you need to understand going into the prospect of buying active noise cancelling headphones is that no review — not mine, not anybody else's — is a substitute for putting on a pair and trying them for yourself. That said, I absolutely love my Sony WH-1000XM4 headphones, and wouldn't trade them for anything. It's perfectly possible to use these with no sound cancelling whatsoever, and they're fine for that, I suppose, but they really come into their own when you use them as they were meant to be used. Also, like some other manufacturers' offerings, these are intended to be used with an app installed either on a smartphone or a tablet, because in order to have full access to the range of capabilities they're capable of, you need the app. However, whether you have an Android-based phone or an iPhone, or you have an iPad or an Android-based tablet, you're good to go. Sony has made their app available on both platforms. So, if you're anathema to having or using a smartphone or tablet, then look at a much more basic model, whether from Sony or anyone else. That said, these units are INCREDIBLE at nulling out background sound. In fact, they are built to be able to identify and selectively cancel out different kinds of sound. This can mean something like train and subway noise, motor noise, and a whole range of other things. They can filter out — or not filter out — human voice. In fact, they can selectively not filter human voice yet filter out much of the rest of the spectrum, letting you have a very comfortable conversation with someone without having to take them off and put them back on again. The app, used in conjunction with a tablet or smartphone, can be set up to know if you're at home, if you're out at some specific location, or if you're on the move, and function accordingly. Riding your bike? Going for a walk? Well, perhaps you shouldn't mute out all vehicle noise for safety reasons, and these headphones allow for all those sort of possibilities. So yes, these are not cheap headphones by any means, but for what they do and how well they do it, they're worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SciFiSurfer,

      Awesome! We're glad that you're happy with your investment. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    ABSOLUTELY LOVE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I saw a lot of reviews about these headphones and was influenced. But I could care less because THEY ARE WORTH UR MONEY. It can last days a couple days with full charge. The noise cancelling does work really well and the ambient sound feature allows me to hear things when I’m outside, so that itself is convenient. Overall 10/10. Absolutely love!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Better than Airpods Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best audio even compares to Airpods Max IMHO. Feels light on the head but yet so intuitive with the controls. Freaking long battery!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evan, We are glad to hear that. You chose the best brand! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase. Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent wireless, noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable for over the ear headphones. The noise reduction is very good and can be cancelled conveniently when you need to pay attention to something else. The tonal quality is very natural, especially for the price. The bluetooth connection is solid, and adapts to multiple devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimS, wow! Good to hear that our industry-leading noise canceling headphones gave you a great experience. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Good quality headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with amazing audio quality. I choose those because they are light and foldable, plus they have wire and adapters for the airplane entertainment. The noise cancelling is great, even with screaming baby right behind my seat, I was able to relax and enjoy my music on the flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RomanN,
      Great! Thank you for choosing our WH1000XM4 over other brands. You surely made the right choice and will surely enjoy this one. We're glad that you are pleased with the audio quality, noise canceling capability and other features of the XM4. You can now relax and enjoy your trip. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Traveling companion

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for travel, mainly on airplanes. Excellent sound quality, maybe a little bass heavy depending on your preferences, but you can correct for that. Good noise cancellation, and the transparency and passive modes are good features. I like the combination of physical buttons and the touch sensitive controls for forward/back, pause/play, and volume. Not as comfortable on the top of my head as I remember my Bose QCs were, foam could be softer or deeper.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyer,
      Great! We're happy that you found your traveling companion headphone! Thank you for sharing your honest feedback on our Sony WH1000XM4. We're thrilled to hear that you are pleased with the sound quality, noise canceling capability as well as the physical buttons and touch sensor controls. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and I cannot hear my family with the noise canceling feature even when the volume isn't that high up. The battery life is excellent as well. When the headphones die, it takes around 5-10 minutes for it to charge all the way up and it lasts a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rodolfos, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    are one of the best headphones iv worn and fit great. they fit over ear perfectly and dont slide off like some others when doing stff. the audio itself is some of the best coming from headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Clos, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Glad to know you like the amazing audio and exceptional comfort these headphones deliver. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Outstanding Headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from years of using gaming headsets I gotta say these are amazing they are super comfy and perfectly fit me and the battery life is amazing. The sound quality is phenomenal on its own but when paired with dolby atmos the experince is truly amazing. Works great with any game and the wireless range is pretty decient. Overall highly reccomend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful to hear, Nerthi! We're glad that you are impressed with your new Sony WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! -Craig Sony_US