Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10772217
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good earphones. Good for noise cancellation choice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samyu,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Alot of money to hear "disconnected" constantly.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great at first. Now I'm having the disconnected issue. Every 5-15min the headphones disconnect and then reconnect. Its really annoying and irritating. I think sony is bricking them on purpose like apple did. Unfortunately for them, Ill buy bose next time. Fix your headphones sony!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi McRAD, we are truly sorry to hear that you've experiencing this issue with the headphones disconnecting very often. This is not the experience we want you to have. Here are some steps that can help you to have a more stable connection and avoid the inconvenience.
1- Update Firmware: Ensure that your headphones have the latest firmware installed. You can check for updates and install them via the Sony Headphones Connect App.
2- Change the Bluetooth connection: Ensure that the Bluetooth connection quality mode is set to "Priority on stable connection" in the Sony Headphones Connect App
3- Check for possible environmental interference: Make sure that there are no other Bluetooth devices, WiFi router, or other sources of interference nearby that could disrupt the connection
4- Initialize the headset to restore factory settings. You can check the link below for instructions:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issue persists please contact us via this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound quality
Pretty great overall.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation really works well. Sound quality is top notch too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CKane, That's great! We are glad that you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great quality but not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice canceling works really well, they were easy to use, and the sound quality is great. Had to return, however, because they're quite uncomfortable for me to wear. I have a larger head, and these are a bit rigid. They can be adjusted in the length, but I could get them to not press behind my ears, which give me a bit of a headache if I wear them for longer than an hour or so.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nrose, While we are glad to hear that you are happy with the noise-canceling of the WH-1000XM4 headphones, we are sorry to hear that you had to return the unit due to comfort issues. We took note of your feedback and we hope that you consider Sony again in your future purchases. -Carl
Merry Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This proved to be the gift that my wife didn’t know she wanted. Since unwrapping them, she has spoken very highly about them. I am very happy that I bought these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Don12,
Awesome! We're glad to hear that you 're happy with your purchase. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound excellent noise canceling just awesome
I would recommend this to a friend - Pros mentioned:Sound quality
SSS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones! Though pricey, worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort
Good quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is okay, the comfort is great and easy to store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA,
You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and design of the headphones. With the equalizer of the Sony Headphones Connect app, you can tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Say yes to XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my XM4s. I was considering the XM5s but went the the XM4s due to the price and profile. Great headphones! I would make this choice again. Definitely reccomend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderS,
Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Wireless Headphones I've Owned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC helps you escape real world noise and chaos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle, Wow! We're very happy to hear that and thank you for the perfect rating! Good to know you're enjoying the noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony upgrade headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took son to Beast Buy and let him try all the headphones. Picked Sony WH1000XM4. Said it was upgrade to the Sony headphones he wore out. Great christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Flamoonburn,
Great! What a nice Christmas present! We're glad that your son chose our WH1000XM4 over other brands and we're happy that he likes it. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
SONY WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelling and sound performance !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic headphones! If you are thinking of purchasing, do it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Briana, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound proof!!! Better than Apple or beats!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrystalV, Awesome! Sounds like you've found a winner with the Sony WH-1000XM4! Excellent noise cancellation really sets them apart, especially when compared to other brands. Thanks for sharing your amazing experience and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Pleasantly surprised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly great consumer headphones. Very bassy, very warm sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daddy, thank you so much for the 4 Star review! We are really thrilled to hear you are happy and satisfied with the incredible sound quality of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
best if you don't use it with Samsung TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My returned 100xm4 's has great noise cancellation and good sound but it is no use if you cannot connect to my Samsung TV consistently. You cannot pair directly to Samsung TV without using phone app. When connected, it randomly get out of sync and crackling sound every few minutes. It annoyed me so much that I returned it. I waited and installed all firmware update before my return window. My older Sony XB900N and other cheap Bluetooth headphones/earphones have no Bluetooth issue. If Sony fix this with firmware update I may consider this again.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great Noise Cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise-canceling headphone you can buy today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cycyc, we're glad that you're enjoying the noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the xm3 these headphones are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dropd,
Thank you for upgrading! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Sony headphone so cresp and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andys,
Great! We're glad that you like the amazing features of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must buy headphones. Works great and easy fit. I really like it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, RoLove! We're glad you are happy with your Sony headphones. Enjoy and thanks for choosing Sony. -Craig