Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10772217
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, as usual Sony proved it again. I fee bit heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vijay,
We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its weight is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Automatic pause and shut off stopped working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and quality of the device is fine. I recently noticed, however, that the battery would be drained because it would not automatically turn off when I took the headphones off. Sony support was not helpful. I'd return this product if the issue did not arise immediately after the date where I can return them to Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ALEX,
Thank you for considering Sony products.
We're glad to hear that you're enjoying the sound and quality of your WH-1000XM4 headphones. We're very sorry to hear about the battery draining issue and for any frustration you've experienced with our support. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for. Arrived in a timely manner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
Thank you for the purchase! We're glad to hear that your headphones arrived in time. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Okay not amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay comfort however not great. The sound is okay, nothing amazing, especially for the price. Amazing noise canceling ability and the multi-device ability is super cool. Works very seamlessly with Google Assistant.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NolanThomas, we are sorry to hear that the WH-1000XM4 did not meet your expectations when it comes to comfort and sound quality. For this, you can use the slider of the WH-1000XM4 to get the best fit for a more comfortable listening experience. For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
For the sound quality, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Bose headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good quality but I didn’t find them to work very well with my iphone for messages and talking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TJ24,
Thank you for your time writing this review. While we are glad you like the quality of the WH1000XM4 headphones, we're sorry to hear some issues that you are experiencing when connected to your iPhone. Allow us to help turn this a better experience.
Please try some solutions below:
For optimum performance, please make sure that the headphone software is updated as it includes key features, applications, bug fixes, and feature improvements.
Ensure that the headphones are properly connected to your iPhone via Bluetooth.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
You may refer to this link below with troubleshooting steps if you cannot hear a person on a call or low voice from callers:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the headphones! Minimum to no sound leak so its amazing for the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hope, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl
Very good headphones....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These aren't the best sound quality that I've gotten out of a pair of headphones , but it is very good. If you're looking for that strong bass boost with your music ...this isn't the pair for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asiasdad24,
That's nice to hear sharing your honest review of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones and we're glad to hear your satisfaction as well. Your review will help us improve our future products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving these headphones so far. Great color and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dan5,
Great! We're glad that you like the color and quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Ok I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I assume it's decent, never opened I'm a ps5 user wrong system.
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are everything my son wanted and some. He loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferM, we're glad your son loves our product. Thanks for choosing Sony! ~Earl
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite Headphones I've owned. From bose to beat and other high-end headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazzC,
EXcellent choice! We're delighted to hear how much you love your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Head Phone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, love it. Excellent for my use. Kids also love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RakeshR, perfect! We're extremely pleased it suits your needs. Also, we're thrilled that you and your kids love these headphones. Thank you very much for sharing your awesome experience and for choosing the best brand, Sony! - Romeo
Wireless headphones Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice but may be I had higher expectations. I did not find sound quality very impressive. Gave it to my child to use for online classes but the auto sound fade feature is not responsive enough e.g. during lecture, instructor's voice would fade if asked a question but then would stay faded during the answer and would miss out during reply
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AValidnickname,
We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Sony takes all feedback seriously. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
My favorite headphones I've used so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. They were very easy to set up and pair with my PC, android phone and tablet, and very easy to use the functions of the headphones when listening to what I want. The noise cancelling function works very well and is easy to enable/disable as needed. I also really like the swipe functions on the right side for volume and music control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyM, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones out there!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my Bose 700 a month ago and I was extremely disappointed by the quality of them based on the price. I found out these were announced a week ago, so I returned them and purchased these. Best decision so far :)
I would recommend this to a friendGreat upgrade love the new features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new multi-device connection and the new ear sensor so i don't have to pause and unpause when listening. Biggest caveat calls are not as clear as the previous iteration in my experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tiago,
We are glad you like the multipoint function of the headphones. When using the headphones for phone call. Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
Regards,
David
Perfect Christmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gifted the Sony-WH1000XM4 headphones to my husband for christmas and he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnitaF,
What an awesome Christmas present! We're happy that your husband loves his new WH1000XM4. He will surely enjoy it. Thank you for choosing Sony! - Marco
Overall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them have no complaints definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Sweet head phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the head phones. Wish I had bought them a long time ago.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cbric10, we're glad you love our product! Thanks for choosing Sony! ~Earl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty connecting to the computer, otherwise good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaqke,
We regret to hear that you are not having a complete experience because of computer connectivity. The headphones may have been connected to the computer through Low Energy (LE) communication mode. This usually occurs when the headphones are paired without pressing the power button for seven seconds and may result in the headphones not pairing to the computer or the computer not having sound.
To resolve the issue, make sure to press the power button on the headphones for seven seconds to put the headphones in pairing mode before you pair the headphones with the computer.
After the headphones are in pairing mode, both WH-1000XM4 and LE_WH-1000XM4 appear on the computer screen. LE_WH-1000XM4 may appear first, and then a few seconds later WH-1000XM4 will appear. Wait for the WH-1000XM4 to appear on the computer screen and select it.
Note: It may take up to one minute before WH-1000XM4 appears.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support