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Customer Ratings & Reviews

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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12528 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 12,528 reviews
  • Rated 5 out of 5 stars

    Best Headphones Ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - The noise cancellation is insanely good - The app enhances the experience of listening to music and movies - Great for gaming on PC because of the noise cancellation -Has awesome features such as when you speak, it automatically allows noise pass through so you can hear others and it turns off within seconds - Battery lasts for a long time, personally charge it once a week and I use it everyday for about 2-4 hours - Touch controls are great - It can connect to 2 devices at once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewP,
      That is awesome! Thank you for the perfect 5-star rating and for sharing your honest review of our Sony WH1000XM4. This brings us joy knowing that you are very pleased with the audio quality, noise canceling, touch control, battery life and the multipoint connection feature of our XM4. We are also delighted to hear that you enjoyed your gaming sessions because of the noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    I love these headphonesss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely my favorite thing I own. The sound quality is the greatest I’ve heard to date and as a audiophile I don’t have any complaints. Battery life is also insane and I’ve never had connection issues. Now the price is steep but my first pair lasted me 2 years of daily use with no issues until one of the ear swivels broke. Even then the audio still sounded as good as the first day I got them. I recommend these headphones to all of my friends, so if you do have the money to purchase them I say go for it. I don’t think you’ll regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Davi,

      Thank you for the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit the XM4 was a bit expensive, but wanted the best when it came to noise canceling headphones. I watched a lot of video reviews before finally making the purchase and yeah they were all correct with their high praise of the XM4. The headphones come in 3 colors. I bought the black model. The headphone is light in weight and fits comfortably on my head and ears. The noise canceling works great. This should help with reducing the engine noise during airplane flights. There are a lot of cool tech packed into this headphone. Being able to connect to 2 bluetooth devices at the same time and the amazing 360-reality sound are just a couple. If you are not in a hurry, I would wait until the headphones go on sale to buy the XM4 which from what I have read occurs frequently. The XM4 is simply the best noise canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kratos321, thank you for sharing your feedback. We're glad that you like the noise canceling feature, lightweight, comfort, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Love!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I literally love my Sony headphones, even with an iPhone. The noise cancellation is pretty good and the music sounds amazing! Never regretted this and have had them for a year. Oh and the battery lasts forever! I have barely charged it since I got it but it is still going strong!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamJ,

      Amazing! We're glad that you are enjoying the noise canceling function, sound quality, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones On the Market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The comfort and sound quality is amazing. The noise cancellation is also great. Ive barley had to charge them because of how great the battery life is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaigeandbrianH, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    best headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound profile and quality. very lightweight and comfortable, however they do tend to move around a little if you’re working out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Good for students or working at home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good and lightweight, just treat it with care because it feels like it can break or fault if dropped. Sound is great along with battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jade, That's great! We're thrilled to hear you like the lightweight design, amazing sound quality, and long battery life of your Sony WH1000XM4. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones! Well worth the money. They sound great and are very comfortable. I have had them nearly a month and they are still at 80% battery. I wear them to the gym and working around the house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Balrog, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones! Thank you for choosing SONY. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Awesome audio & battery for music & travel

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is incredible! They're also super comfortable and the battery lasts a really long time. Amazing headset for travel. The -1 star comes from the fact that the mic only works via bluetooth, not the 3.5mm audio jack. So I can't use it for Xbox/PS gaming (requires wired connection to controller).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LukeW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! For your gaming needs, we recommend using headphones that are designed for consoles.

      Thank you for choosing Sony!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent, brand-name headphones at a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my wife and she absolutely loves them. These headphones are incredibly lightweight and comfortable, with excellent sound quality and very good with outside noise cancellation. Also an excellent value for the price. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The chance to get a 400$ gift card

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I genuinely like the headphones they sound good especially what made them better is the customer service was fast also the headphones have great sound quality better then the Apple one I have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LuisJ,
      That's awesome! We're glad that you are enjoying your WH1000XM4 for its amazing sound quality and also for the customer service you received. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    XM4 Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones you can still buy today. Even though it’s a few years old, the audio quality and features are top notch. Definitely a great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Ryec!

      We’re thrilled to hear that your WH-1000XM4 headphones are still delivering a top-notch experience. We designed these to be a timeless choice for audio quality and noise cancellation, and it’s great to know they remain a favorite for you today.

      Enjoy the music and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These over the ear Sony headphones are exceptional. Everything about them is perfect. Fit, sound, battery life, etc... The best over the ear headphones I have owned since my AKG K240's from back in the 70's. Very impressive and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JROhio,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    slayyy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality sounds really good for the price, nice bass and love the options on the app to change how much bass I want. and very comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisM,

      Amazing! We're glad that you like the sound quality, dedicated app (Sony Headphones Connect), and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, really love it.The Sony M4 headset delivers impressive sound quality with rich bass and clear highs, enhancing your music listening experience. Its comfortable design allows for long listening sessions without discomfort, and the built-in microphone ensures clear voice calls. While it may not have all the bells and whistles of higher-end models, it offers great value for its price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VikramS, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good sound quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. Good noise cancelation and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NICHOLASD,

      Thank you for choosing Sony!

      We're delighted to hear that your WH‑1000XM4 headphones deliver very good performance, with strong noise cancellation and battery life. Your positive note means a lot—enjoy many more great listening sessions ahead.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Great Sony Fidelity and Noise Cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong technology which you would expect from Sony. The noise cancelation across the entire audio spectrum including an aircraft interior is impressive. Balance and fidelity are excellent. Controls are simple to master. The one negative is the relatively fragile feel of the head phones compared to older models.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User900875,

      We are delighted to hear that the technical performance of the Sony WH-1000XM4 headphones meets your high expectations!

      It is wonderful that you found the noise cancellation impressive across the entire sound range, especially within an aircraft cabin. We are also pleased that you recognize the excellent balance and fidelity of the audio and the ease of mastering the controls.

      We appreciate your feedback regarding the perceived structural integrity compared to previous models. We assure you that while we optimize the design for reduced weight and comfort, the materials used are durable and rigorously tested for daily use and portability.

      Thank you for choosing Sony for your listening needs!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ease of use and the weight are amazing. The touch to talk is a game changer and the battery lasts so long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Willian, thank you for your feedback! We are very glad to hear that you're enjoying the ease of use, lightweight design and battery life of our headphones. The touch sensor feature indeed makes conversations effortless.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    can't go wrong with this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very comfy, pretty decent sound quality, excellent noise cancellation and battery life...not sure if it is sturdy enough though, time will tell

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi notapoweruser, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    They’re everything I wanted and more

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much!! I get overstimulated a lot and I really wanted a pair of headphones that had noise cancelling (I have a pair of AirPods but I feel like they don’t do much) and these are perfect. I wear them everyday, at home and at work and sometimes to sleep (they do stay on!) and they’re super comfortable. 10/10. I would buy another pair for sure.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kait,

      We're so glad to hear that our WH-1000XM4 headphones are helping you so much with overstimulation. Hearing that they're a perfect fit for your daily life, from home and work to even for sleep, is what we strive for. We truly appreciate you taking the time to share your 10/10 experience. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global