Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life
The ɓest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the nose cancelation and the battery life on them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDiaz!
Thank you so much for sharing your feedback with us. We are immensely pleased to hear you appreciate the noise cancellation and battery life of the WH-1000XM4.
These headphones are designed with advanced features like industry-leading noise cancellation technology and up to 30 hours of battery life to keep you immersed in your music for longer.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality, Weight
Awesome so far!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had these headphones for about two weeks, but I use them every day! I really like them— theyre comfortable, light, and have cool features. I downloaded the app that they recommended, and with that the headphones basically track my movement and adjust the noise cancellation accordingly. I think that is really neat!! The sound quality and the volumes are also really good. Also, I wish I paid attention more but these are NOT water resistant. Makes me nervous to wear them in the rain, but have been able to avoid that anyway!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi taneen, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Ten!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best in quality performance and sound. Excellent noise cancellation i am spoiled having side controls . comfortable easy to pair items for plane are in case . disappointed with nothing ! Very pleased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Magee, Wow! We're glad you like the excellent noise cancellation, comfortable fit, easy Bluetooth pairing, great sound, and overall quality and performance of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones I’ve ever owned! The sound and quality is amazing. I’ve had them for 2 years now and the battery lasts forever too. Definitely worth the investment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabrinaA,
That's very nice to hear! We're glad that you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Outstanding!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound these bad boys produce and they are very comfortable to wear(even for someone with a big head and ears)! I would recommend these to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ryno,
Great! It's nice to hear that you are love the sound quality and performance of our WH1000XM4 as well as the comfortability to wear it. We appreciate your recommendation and thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
A True Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best ANC I've ever used. Clean sound, a lot of modification options using the app, and great battery life. Great that the charging cable and a 3.5mm come in the carrying case. Only complaint so far is they can trap heat on my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WPPainter,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the noise canceling function, sound quality, battery life, dedicated app (Sony Headphones Connect), and supplied accessories of the headphones. We also appreciate your review about the comfort of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound super nice design compact when it needs to be. Perfect for when i am at the gym. The best headphones i have purchased. Would buy for the whole family if i needed too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jammer, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning and works great! I had been using airpods for the last 1-2 years, and I knew I needed a change. I love the fit, design, and performance of these headphones. The custom settings are also very helpful in day-to-day life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rojer, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Quality headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and sound of the headphone and also affodable to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timilsina,
We are honored to hear how much you love the quality and sound of the Sony WH-1000XM4 headphones, and we're especially glad you found them affordable to buy! We work hard to combine premium, industry-leading noise cancellation and superior audio performance with great value.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony headset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset is very good. Easy on the ears and snuffs out noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrSmith, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best headphones out there!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my fiancé…. Gotta say I’m pretty jealous because they are awesome! Incredible sound quality, comfortable and intuitive controls!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EthanW,
Thank you for your purchase and we're glad that you appreciate the awesome sound quality, comfortability and the intuitive controls of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Amazing noise canceling and comfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great at minimizing noise. I live where there is a lot of construction going on, traffic, and barking dogs. I put these on an instantly it cancels most of the noise, and once I put the music on I can only hear what I put on. They let you connect to two devices at a time, as long as you aren’t using the aux. They will turn themselves off if no music is playing long enough, unless the aux cable is connected. They are really good quality headphones, and the noise canceling is better than I expected. They feel amazing and I can wear them a few hours before they start to feel heavy. The sound quality is also top notch. The main problems are that sometimes it’s difficult to connect to certain Bluetooth devices, and the other problem is the battery will keep draining if you leave the aux cable in. In my opinion the free trial to the service they offer is not worth it, and it was a little difficult cancelling the service, I do not recommend the 3D sound stuff, it doesn’t make much a difference anyway and it’s only a couple hundred songs that offer it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanKinsley, wow! It is really lovely to hear you are happy and satisfied with the incredible noise canceling function, features, comfort, and amazing sound quality of our WH-1000XM4! We are sorry if you are encountering some issues. Some of these problems can be fixed by updating the firmware of your headphones to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For more information please refer to the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We will have your inputs noted as we always strive to make this a better experience.
Should you need more assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t regret buying these headphones because they are exactly what I was looking for. They have noise cancellation, great sound quality and they’re really comfortable when they are worn. I would recommend buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user601210, thank you for taking the time to share your thoughts with us!
We are thrilled to hear that the WH-1000XM4 headphones are exactly what you were looking for! It brings us great satisfaction to know that the noise cancellation, great sound quality and comfort are standing out to you.
We designed these headphones with features like Adaptive Sound Control and Speak-to-Chat to enhance your listening experience.
We truly appreciate your recommendation!
Thank you for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality, Weight
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is incredible...I did upgrade from the XM2 version, and this one has better noise cancelling and a later version charging cable. It is a little lighter on my head, so I don't feel it at all. The bass response is much better too, doesn't distort so fast like the other one did. I'm a fan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shadow,
Awesome! Thank you for an amazing review. This is a great choice of an upgrade. We're glad to know that you are enjoying the comfort, noise canceling feature, bass sound and charging cable with your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
I've had these for a few weeks now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best I've ever owned. I love them. The sound quality is amazing, and they're extremely comfortable. I wear them while working, for conference calls. They sound good, feel good, and the mic quality is really good too. The noise cancelling is amazing. Over all great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guest, Excellent! We're pleased to hear that you are loving the sound quality, comfort, noise canceling, and mic quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best headphones I’ve ever owned. Sound quality is amazing and they are really comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anna, fantastic! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM4. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Very nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is amazing. Super comfortable. Sound cancelation is phenominal. Used Bose for a very long time but switched to these and i am not at all dissapointed. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tdrucken619,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality, comfortable design of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Fantastic headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are excellent overall. I previously had a pair of Bose, which are also excellent, but in a different way. The Bose have better noise cancelling, but the Sony headphones have better sound for music and are more comfortable to wear for extended periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GeneDjinni,
Wow! We are so happy to hear you are satisfied with the exceptional sound quality, comfortable fit, and overall performance of our WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like them alot they have a great sound I really recommend them you could take them anywhere Especially on the road trip They are really comfortable ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatividadC, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
Bass bass bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love taking these to the gym because the bass and overall sound quality on them is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnH,
Nice! We're glad that you are enjoying the sound and bass quality of our XM4 headphone. Thank you for choosing Sony! - Marco