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Customer reviews

Rating 4.7 out of 5 stars with 12568 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 12,567 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Espectaculares mis auriculares, suenan increíble de verdad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hola Good,

      ¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra muchísimo saber que estás disfrutando de tus WH-1000XM4 y que el sonido te parece tan increíble.

      Disfruta de la mejor experiencia de audio de Sony!

      Saludos,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I lovet

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, I can have a good time listening to my favorite music and call it very clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aliss,

      We're so glad to hear that you’re having a perfect time enjoying your favorite music and experiencing such clear calls with your Sony headphones! Thank you for your excellent 5-star rating—the WH-1000XM4 truly shines for both immersive sound and outstanding call quality.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great quality with one tiny issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, having a separate app is kind of annoying, but if you want a lot of customization in your sound preferences, this is definitely for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, Kaiya!

      We are absolutely thrilled to hear that you are enjoying the great sound quality of your WH-1000XM4 headphones—that's exactly what we aim for with our premium noise-cancelling line.

      We understand your frustration regarding the dedicated app for customization; we know that adding another app can sometimes feel annoying. However, we're pleased to hear you recognize that the app is essential for providing the deep level of control you mentioned, including features like Adaptive Sound Control and fine-tuning your EQ preferences.

      Thank you again for choosing Sony for your audio needs!

      Best regards,
      Gus,
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphones!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had them for about 2 years or 3 and the battery and audio quality are still really good. I would highly recommend them even more now that it is cheaper!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisBarboza, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great all around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony ...XM4 were easy to pair with my iphone. Sound quality is great, and I like the Sony app, so I can even adjust sound through their equalizer that's on the app to target specific notes for different types of music. Well made and comfortable too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WIDave, Excellent! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! The noise cancellation feature works great. Even if you don't want to listen to music, just having the noise-cancellation feature on is amazing for blocking out outside noise. The only thing is that the sound does leak if you are in a very quiet area if the volume is around 75% full volume. These work great for working out, however, if I'm doing pilates or yoga, they tend to slip. Totally recommend buying them. I bought them during the time that amazon had their prime sale, so I was able to get them cheaper!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AshleyG,
      Awesome! Thank you for sharing your feedback on our Sony WH1000XM4. We are very happy that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony WF-1000XM4

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Great headphones overall. Great sound and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Polly, Awesome! We are so glad to hear that you ae happy with your new WF1000XM4! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great GYM and daily headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly use these in the gym. The sound is amazing and it makes me feel like im in my own little bubble with the supberb ANC. Keeps me focused. I wear these 2-3 hours at a time with no comfortability issues or ears overheating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gymjunkie, Excellent! Good to know you like the amazing sound quality, industry-leading noise cancelation, and comfortable fit of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these battery is great. My biggest thing is they dont shut off in cold weather like beats do. Noise cancel is good. Lots of features i havent used yet but i am impressed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Veater, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    great ANC headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first ANC headphone purchase and ive really enjoyed using them. the associated Sony Headphones App really helps with customizing the settings and ive enjoyed using the headphones. they are very lightweight and using them for long periods of times has been easy. definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Super comfortable and the sound is just chefs kiss

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable and love them. Sound quality is amazing . I’m able to talk on the phone with no issues. I believe it’s worth every penny

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SavannahH,
      Great! Surely no regret! We're glad that you love your new Sony WH1000XM4 for its comfort and audio quality. We're happy as well that you were able to use the headphone for taking calls with no issues. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome awesome headphones. Of all the headphones I have tried, this is by far the best. The sound is great, noise canceling is great and the bass, perfecto

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IowaCityGuy,

      Thank you for the purchase! We're glad to hear that you like the noise canceling and bass sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love These Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Excellent sound! Great canceling noise too. Was great on the plane. Long battery life! All around great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryH,
      That's perfect! We are thrilled to hear that you are pleased with the audio quality and noise canceling capability of our WH1000XM4 as well as the long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great cans!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and sound for my dad who has hearing issues. The nose cancelling on flights are what tsealed the deal for him.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adrianh,
      Nice! We're happy that you dad like his WH1000XM4 and were able to help him especially with his flights, thanks to the awesome noise canceling feature of the headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Solid headphones!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tiktok also brought me to these. Its insane how these are genuinely noise canceling. Big fan of the battery life. They will last through all plane and car trips.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gerard,

      Very nice! We're glad to hear that you like the noise canceling and battery performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A tremendous step up from budget headphones. Super comfortable too along with great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Def a Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and lightweight. Love the swiping method on the earpiece for volume and skip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Remy, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Excellent but pricey

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly these have been my daily drivers for work and just general use. Great battery life, excellent sound quality, and on long flights with kids it did it's job swimmingly. I will say the only reason it doesn't get 5 stars is that Sony or BBY keep fluctuating the price and I'd purchased them full price making it weird to recommend. Def a must buy if on a solid sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Victor,

      We're glad that these headphones are perfect for your lifestyle. We also appreciate your review about the price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exelent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones deliver impressive sound quality with deep bass, crystal-clear highs, and a perfectly balanced audio profile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CindyQ,

      Thank you so much for the 5-star review! We're thrilled to hear that you're enjoying your WH-1000XM4 and are impressed with the sound quality, from the deep bass to the crystal-clear highs. We put a lot of effort into ensuring a balanced and immersive audio experience, so it's wonderful to get such positive feedback.

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is fantastic. Have not tried to use the microphone yet. Does not feel like I'm wearing them even though several hours have passed. Would definitely recommend. Especially if they are on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobbyBojangles,

      You made the right choice! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US