Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great performance, not as comfortable as I'd like.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried a lot of headsets in my day. I used the Bose headsets for a long time, it was not too bad. The Bose headset lasted a long time, but they new Sony ones are way better in terms of performance. Why not give it 5 stars. For one the ear holes are small for my ears and the noise-cancelling could be better. The sound is awesome, but for long flights your ears will hurt a bit and the you will still hear people snoring next to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDiaz, Thanks for sharing your experience with us. While we're glad you are happy with the sound quality, we're quite sad that you are not fully impressed with the noise-canceling feature. With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
Hope this helps. Thanks and regards, -Craig
- Pros mentioned:Sound quality
They sound great and I love the noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they feel great sound great and do great they are probably the best headphones in the market Sony kept them similer from the last one and i like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Meh1,
Great! We're glad that you're enjoying the awesome features of the headphones like its sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality, Weight
Nice headphones for workout.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and lightweight for gym workouts!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeslaSolarPowerwallFan, That's very nice to hear! We're glad that you like the comfortable design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
SQ is Excellent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great!!! ,.....................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ocul! It is great to hear that your WH-1000XM4 headphones are sounding fantastic!
We designed them with a powerful HD Noise Canceling Processor QN1 and DSEE Extreme for rich, high-quality audio, so your music always sounds its best.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Best Sound Ever - The Noise Canceling is Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sound Ever - The Noise Canceling is Unbelievable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
That is absolutely fantastic feedback, thank you for the 5-star review! We are delighted that the Premium Noise Cancellation on the WH-1000XM4 is so effective, creating an incredible bubble of silence to let you enjoy the Immersive Audio Clarity. That quiet is powered by our HD Noise Canceling Processor QN1, and the rich sound quality is maintained by the DSEE Extreme feature, which enhances digital music files in real-time.
Thank you for trusting Sony, and enjoy the music!
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Fantastic Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best audio experience i've ever had in headphones. Very light too. Works great with game consoles as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Amazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never had own such an amazing pair of headphones until I purchased these!! I love how comfortable they sit whether I’m working out!! It’s hard to find headphones that won’t hurt your ears after a long period of time and I’m glad Sony was able to reach my expectations!! 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karina, Thanks for sharing your 5-star review and experience with the Sony WH-1000XM4 headphones. We're glad that you like the incredible features and you find them very comfortable to use for long periods of time. It sounds like we hit the mark with the WH-1000XM4. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the gym. Noise cancellation is excellent, you can’t hear anything around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carmen,
That's awesome to hear! We're thrilled your Sony WH-1000XM4 headphones are performing so well for you at the gym. It sounds like you're really experiencing the power of their industry-leading noise cancellation, allowing you to focus completely on your workout without any distractions.
Thanks for the fantastic 5-star review! We're glad you're enjoying them. Thank you for choosing Sony!
DiegoV
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is amazing. Most comfortable headphones I've owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseC, we're glad you like the noise canceling feature and comfort of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Nice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones absolutely love them. Comfortable and good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergeyN, Awesome! We're glad that you are enjoying the comfort and quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Super comfy and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, most comfortable of any I own. Easy to set up and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paula, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
would definitely buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love these! they are so comfortable and the sound quality is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gene,
Thank you for the 5-star rating! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Worth Every Penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best you can get in this price range. Noise cancelation is superior to all others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cameron,
We're really happy to hear that you are enjoying your WH-1000XM4 headphones! It is most rewarding to know you are impressed with the noise cancelation feature.
The WH-1000XM4s are a fantastic choice and we've put a lot of work into making them so comfortable and intuitive to use.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:ComfortCons mentioned:Volume
Not what I had hoped for.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were very comfortable overall and the performance was not horrible, they left quite a lot to be desired at this price point. In short, the maximum volume is far too low, the sony equalizer app helps but, unless you're an audiologist its "What does this button do?", and lastly the active or adaptive noise cancelation let a ton of environmental noise in. Even its more restrictive setting. I returned and bought another Bose 700.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Evin,
We're glad that you like the comfort of the headphones. It's unfortunate that you were not completely satisfied because of the volume and Adaptive Sound Control. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). The overall volume may vary depending on the source content. You do have the option to adjust the volume of the headphones and connected device. The Adaptive Sound Control is designed to automatically adjust the noise canceling function by behavior recognition. You can turn this function off if the noise canceling function becomes insufficient.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Comfort, Sound quality
The best got better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife since I have the previous version. She loves them. They are great for air travel. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, This is a great gift idea! We're very happy to hear that your wife loves her new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a while for me to purchase these but I’m glad I did. Got them to study for school and love the noise cancelling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToriD,
We could not be more pleased to hear you're loving the XM4 Headphones! Using them for school and enjoying the great noise cancelling feature sounds like a solid choice.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Great heaphones but not premium feel for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this headphones, the sound quality, the comfort, the overall experience has been great. my only concern is the built quality, is not that is bad, its just that they don't feel like $350 headphones, besides that, this are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfonso,
Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the build quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Sony wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I had the original which were good but the vast improvements on noise canceling and battery life are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pointman,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
M4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Quality. Noise cancelling is awesome. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelE, we're glad you like the sound quality, noise canceling feature and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best investment ever
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment ever. These things are just wonderful. the ability to be in your own world while listening to music or watching movies is unprecedented. the best time I had with this is when I took an air trip to Europe. the ability to not hear noise and just sleep was awesome... I also like the additional features in the cans such as the equalizer, push to talk and also multiple devices link up...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabastianW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl