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Customer reviews

Rating 4.7 out of 5 stars with 12577 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 12,577 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands down the best wireless noise-cancelling headphones in its price range. I've owned the Bose 700 Headphones for a short time but ended up swapping for these Sony's. They aren't as flashy looking as the Bose but these out perform in every way. Also, highly recommend using a HiFi streaming service like Tidal or Deezer to get the most out of these headphones. I've always used Spotify but they difference is very noticeable and I don't think I will be able to go back after purchasing these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ethannn, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing 360 sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are the best. I would highly recommend especially when flying. This is my 3rd set. I happened to leave my last set on a flight but i had to buy another set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarryW, You made an excellent choice! We’re thrilled to hear that you are satisfied with your purchase. It’s fantastic to know that you find these headphones perfect for traveling and that they enhance your listening experience. With Sony’s industry-leading noise cancellation technology, you can fully immerse yourself in your music. The innovative HD Noise Canceling Processor QN1 effectively eliminates surrounding noise, allowing you to enjoy your audio without distractions. Plus, with up to 30 hours of battery life, you can listen all day long. Thank you for choosing Sony! Your loyalty truly means the world to us. -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look. Love the sound. Couldn’t be happier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremiahJ,
      Perfect! It's great to hear you love the look and sound quality of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top of the line

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is very customizable from a soft threshold to an extreme silent setting. Being able to pair 2 devices was a feature I never knew I needed in a pair of quality headphones. Voice detection can be a bit hit or miss, so you either love it or not. There is a learning curve when it comes to swipe gestures and connectivity so keep that in mind. Other than that - these are top tier when it comes to audio and drowning out the noise around you - these are the headphones you want if you want to get lost in pure music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FWfun, we appreciate your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    30+ hours of battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Amazing battery life and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unnamed, we're glad you like the battery and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    The best headphones I have ever had.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones! They feel lighter than you might expect but that makes them some comfortable to wear for long listening sessions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mattwiththecamera,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Sony headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality, noise cancelling, and ease of use are all excellent. Battery lasts a long time. Very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zero1,

      Perfect! We're glad that you like the sound quality, battery life, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable headphones with good ANC and decent sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Snerd,

      Thank you for the purchase! We're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    So good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones! The sounds, comforts, and feel are all so natural!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benjamin, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats Bose Quiet Comfort 35

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've just had these a couple of weeks but so far the Sony M4 wireless headphones impress, as does the accompanying Sony APP, which features an excellent equalizer with enough customizations to get the sound you are looking for. The headphones themselves have a rich, bassy sound that is enhanced by the aforementioned equalizer embedded in the Sony APP. The touch controls take a little getting used to but work well. The headset's noise-canceling features are top-notch as well. Based on first impressions this device gets five stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricS, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    And Another One

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have previously purchased every installment of these headphones and love each and every improvement, I love the newest features except "speak to chat" it won't let me sing a song without interrupting. The change function button should account now for Siri, I don't own a pixel or android, and they need to make room for Siri. Most sony headphones were able to dual connect, but i am glad these do so seamlessly. I thought these were better and cheaper than the Apple version. I am also a Sony Fan.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheTalentedMrWes, Awesome! Glad to hear that you are happy with the amazing features and sound quality of your new WH-1000XM4 headphones! Thank you so much for being a loyal Sony customer! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phones, work great at the gym. Provide clear sound with high quality big noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, LukeL!

      We are so pleased to hear that your WH-1000XM4 headphones are working great for you at the gym. It's truly rewarding to know that the clear, high-quality sound and noise-canceling features are enhancing your workout experience. We designed these headphones to provide exceptional sound in any environment, and it brings us great satisfaction to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery life. I like the ease of use and noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drgarym,

      Awesome! We're thrilled that you like the sound quality, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the style,sound and how comfortable they are to use for a long period

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VegetaCousin, Awesome! We are so glad to hear that you are happy with the design, comfort and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Xm4 noise canceling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones, music quality is good and the ability to pair to 2 devices and seamlessly switch between them. The noise canceling is the best from my experience. You can still hear things around you unless you have music playing, which for studying in a cafe isn't great if you dont like to study with music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShakirahT, Thank you for your comment. We're happy to hear about your satisfaction with the amazing sound quality, superb multipoint connection function, and exceptional noise canceling feature of these headphones. We greatly appreciate your feedback when using the noise canceling of your WH-1000XM4 in a cafe. To ensure you're getting the most out of the noise canceling function of your headphones, check out the following helpful links:
      https://www.sony.com/electronics/support/articles/00267839
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?

      Thank you so much for your purchase and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best noise-cancelling headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony wireless noise-cancelling headphones, did just that. I had purchased them for my vacation to Europe, and many they cancelled out all the noise around me, on the plane, at the airports and it was great!!! I highly recommend these to anyone who needs some quiet time where it's hard to get quiet time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SuperMario, Perfect! We really love to hear you like the outstanding noise cancelling feature of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the recommendation and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Even better than I anticipated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so comfortable to wear for long periods of time and the sound quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryannnn,
      Awesome! We're glad to are enjoying the amazing sound quality and comfortable fit with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and best noise cancelling I’ve experienced. Lightweight and doesn’t squeeze my ears. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WHTLTNG,

      We appreciate the 5-star rating and we are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crisp sound, beautiful kids noise cancelling :)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best! I cannot believe how crisp the sound is. More importantly, I do NOT hear my kids' drama ;). They cannot I am impressed Sony! They also come with the adapter to plug into the phone or other music device if you are leery about connecting to Bluetooth, as I am. These are hella expensive, j but Best Buy has great sales throughout the year so keep your eyes open for the sale price. Good luck and enjoy these bad boys!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tami,

      Wow! Thank you so much for sharing your awesome experience! We are so happy to hear you are satisfied with the great features, incredible sound quality, and amazing noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used to them. They fit well over the ears and the noise cancellation is excellent, it cuts out almost all outside sounds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Translator,

      Good to know that you're having a great time with the fit and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US