Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Solid pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound quality, but bluetooth connection can be spotty at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABorder,
Thank you for your feedback. We're glad to hear you're enjoying the sound quality of your WH-1000XM4 headphones. We're sorry to hear that you're experiencing issues with the Bluetooth connection. Please try unpairing and re-pairing the headphones with your device. If the issue persists, please contact our support team directly for more advanced troubleshooting.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life
Great headphone with just one flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are planning to use this headphone mostly on a Windows machine please take a note that you cant use LDAC on Windows and iOS devices. While on iOS devices AAC format creates good sound, they have omitted the aptX so the sound code is limited to a very old SBC format on Windows. I am not an audiophile myself but can hear some sound differences between my Windows machine (SBC) and iPhone (AAC). I didn't know this when bought the item, and if I knew probably look somewhere else. But, I can't say I am 'that' disappointed, the product is great and the battery life is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alen, we're glad that you like the battery life of the headphones. Your feedback about the audio codes is greatly appreciated. This will certainly help us improve our products. Thanks for your review and for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Sony WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear and noise canceling works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable! The app is a little hard to use. But great sound great noise cancellation as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ammon,
We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Your feedback about the app is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Really good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really awesome. They are ultra comfortable and the audio quality and noise cancelation are so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaklcrow,
Great! We're thrilled that you are enjoying the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have amazing sound, and they are far more comfortable than other headphones I have tried in the past.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Action,
Great! We're happy to hear that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Lovely Gear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are lovely and great,they are a good fit and flexible to adjustments,l would recommend them to any group of age.l love that they came in different colors and l choose the color l love.The price was affordable too making it easier for me to be able to get another pair for my daughter soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizhope,
Thank you for an amazing review! We're happy to know you like the comfortable fit, design, and colors of the WH1000XM4. These headphones are designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! We are looking forward to your next purchase. Thank you for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
SonyWH
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing love the color! Lighter than any other headsets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoveBose, Awesome! We are so glad to hear that you are happy with the sound quality and overall aesthetic of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really need them, but at the price they were at had to buy them as a future gift, to good to pass up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Docsgn,
We are ecstatic to learn that you found such an incredible deal on the WH-1000XM4! Even if they weren't an immediate need, we are certain that whoever receives these as a gift will be thrilled with the industry-leading noise cancellation and sound quality. It is wonderful to hear that our products continue to be a "must-have" for your gift-giving.
Thank you for trusting Sony to be a special gift for your loved ones
Best regards,
Dominick
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Decent product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has always been a go to for me. Great product. The noise cancelling actually works. The comfort is key. But honestly not worth the price for the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alan,
Good to know that you like the comfort and noise canceling function of the headphones. It's unfortunate that it is not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also take advantage of the additional features and functions of the headphones with the Sony app.
Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony.
~Ralph
good with fun features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good quality headphones for the price but after only having AirPods the connectivity does not work as well. I can’t get them to connect to my Mac but I also haven’t tried that hard either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaD,
Thanks for sharing your review and experience with the WH1000XM4. We regret to hear that you are not able to connect the headphones with your Mac. Make sure to follow the steps on this link when pairing the headphones with a Mac:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754729.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Use them all the time and the noise cancelling is the best. Great for when I’m studying and need quiet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user693273, Thank you for the awesome review! We're glad to hear you're enjoying the exceptional noise canceling feature of your Sony WH1000XM4. It's great to know that they help you stay focused while studying. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Love them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, form factor, and battery. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunter, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Mo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good and it is very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MorrisS, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Over Ear Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones the sound quality is super good, the ANC is ok and I love that these came with a hard case and not one of those soft cloth cases. I returned them back because of the price when they go on sale I will definitely purchase them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikki, we're glad you love our product. We are looking forward for your purchase. Thanks for trusting Sony. ~Earl
- Pros mentioned:Sound quality
Travel and airplane noises
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product if you travel for long periods of time and wanna get rid of all noises even when you don't listen to music this is for you !
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, KENZ! We're glad that these headphones made your flight peaceful. Enjoy and thanks for choosing Sony. -Craig
Really good headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones no problems at all is a 5 star product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoC!
Thanks so much for the five-star review! It is fantastic to know that your WH-1000XM4 headphones are working perfectly for you.
We really appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Love these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable even with hearing aids. Great blocking background noise. Will buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enash,
Awesome! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is awesome! Fits well on my head. Sound quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi N2D2, We are thrilled that you like the noise canceling and sound quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the M3's for daily use at work & home for 3 years now. they have worked flawlessly. Decided I had to have the M4's when they went on sale, they work great. the noise cancelling feature does a good job of cutting out harmful noise in both of them, Music sounds amazing with these. the mic works well for calls even in noisy enviroments. Easy to configure the way you want.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allen, We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl