Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our children for Christmas. They said they enjoy it. They said the noise canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Reese, Fabulous! We're extremely pleased to hear that your children are enjoying their Christmas gift and that they find the noise canceling feature amazing. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product ! These are very comfortable , and they are great at noise cancelling. They also have a good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJ68, we're glad you like the comfort, noise canceling feature and sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Best Headphones Ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I've ever had! The sound quality and comfort are amazing!! I highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Awesome! We're thrilled that you are enjoying the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My gf loves them they were a Christmas gift to her and they are honestly amazing going back to buy myself a second pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KasandraL, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Sony xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound , comfortable! Highly recommend and the price was right!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drgolfmeister, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Enjoy! Vincent
Great, Connection takes longer than necessary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, only thing is that while they immediately say "bluetooth connected" when I turn them on, they actually take a while to pair. There's been a few awkward moments where I immediately play my music or podcast and they haven't actually connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, Zara13!
We are thrilled that you love your WH-1000XM4—they are fantastic for both sound and industry-leading noise cancellation!
We sincerely apologize for the brief but awkward delay between the "Bluetooth connected" voice prompt and the actual functional pairing. That moment where you immediately start your audio only to have nothing play is certainly frustrating, as we aim for a completely seamless experience.
This behavior can sometimes be related to how quickly the source device (phone/laptop) completes its handshake with the headphones. To potentially smooth this out, have you tried these two steps?
Please ensure your headphones are running the latest firmware via the Sony | Headphones Connect App. We frequently issue updates that improve connection reliability and speed.
Sometimes, temporarily removing the XM4s from your device's Bluetooth list ("Forget Device") and then re-pairing them can reset the connection profile for faster linking.
If the issue persists after trying those steps, our support team can look into more advanced diagnostics. You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing on this headphones they are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ADC64,
Amazing! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Comfort
Bad software, good hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. Outdated software. Almost negative support from Sony. I had issues with this headset randomly turning the ambient mode on and off and Sony just said “get a different headset”. They don’t support the software nearly as much. Besides this the actual audio experience is very nice, comfortable and light headset with a nice rounded lower bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Happy to hear that you enjoy the good sound quality of our Sony XM4. We're sorry to hear that you are having some issues with the ambient mode turning on and off and also with the software. Here are Sony, we always make sure that we provide good quality product and customer service support. We would like to know more about your concern. For further assistance, please reach out to us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best regards. - Marco
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely live up to the hype. When these are on, you can not hear any outside noise at all. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyV,
Great! We're glad that the headphones have lived up to the hype. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
love em!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones have an amazing quality when plugged. a bit low when using wireless but not too noticeable. i’m happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodrigoA, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
My new Hedphones are great!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went in thinking i was about to get basic noise canceling headphones when i used them had alot of useful features that helped me out. Speak to chat works for me whenever im at the store or at home doing yard work with my family, and the pause whenever you take them off is helpful as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I miss you…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I had these stolen from me a while back. This was an emotional attachment. The sound quality was amazing. The immersion to the music was complex. Absolute banger of a purchase and worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
While we are happy that you are pleased with the quality of our XM4, we're very sorry to hear that it was stolen. We hope that you'll find the person who stole it. Thank you for choosing Sony and stay safe. - Marco
- Pros mentioned:Comfort, Sound quality
Most comfortable headset ever!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to wear for long periods of time, and sound quality is awesome! Probably the best headset purchase ever..
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation. Pairs well with multiple devices. A lot of features and personalization.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nora, Thank you so much for the 5-star rating! Glad to hear that you are happy with the performance of your new WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality, Weight
The best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is actually the best! Light weight! High sound quality! I am really satisfied with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nafi,
Thank you for the 5-star rating and we are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and awesome battery life. The app is also a great feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marti691, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Auditor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphone , it has been used 2 years since i bought it to my son when he was in Highschool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelvinL!
It is truly wonderful to know that these WH-1000XM4 headphones have been a reliable companion for your son all the way from high school through the last two years.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Sony Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, versatile uses, and sturdy design. Worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BbSaxman,
Great! We're glad that you are pleased with the audio quality of our XM4 and overall performance. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony Headphone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first wireless headphone. After trying these, I would never go back to wire headphone again. Sony definitely is a perfect choice that provide best quality and affordable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChuenyingWang, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far have been the best headphones ive had in a long while. Still havent had to charge them from out of the box. Purchased for use with an electronic drumset that needed to have corded headphones. Nice that these are both bluetooth and corded. Case is a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekB, we're glad you like your new purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl