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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12581 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 12,581 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    If you’re thinking about buying… do it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first pair of headphones I’ve enjoyed since my Beats Solo’s. I don’t think I’ll ever get rid of them because they’re that comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RianS, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    headphones review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best headphones you can buy!! i’ve had these for about a year already and i love them, they have amazing noise cancellation and the different settings you can use for your music is phenomenal! i would definitely give them a try and purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, we're' glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Super comfy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been looking for good quality headphones that don’t hurt to wear (I have ear piercings) and these are great! They are a little more grey although they look whiter in the picture but still super cute!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DelaneyM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Still the best headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best over the ear headphones. This is my 4 pair purchased. Given as gifts and everyone loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awesome,

      Thank you for the 5-star rating! We're glad to hear that you like the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Like these!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable to wear just adds to the enjoyment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SMRTSHOPER, Great! We are so glad to hear that you are enjoying the sound quality and comfort of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my XM4 Sony headphones. I use them everyday to watch tv. They work great with my Sony Bravia tv. Never miss what's said and the sound is amazing. Using my phone I downloaded the app and it lets you adjust the bass and other sound features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian1982, great! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent and the battery life is great well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kjon, Excellent! Choosing these headphones will definitely be worth it! We are glad you like the amazing sound quality and long-lasting battery life. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Ambient Sound Control—which lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard, and an equalizer—which can be customized to fine-tune your music. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for sharing your awesome feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sounds super comfortable would recommend to anyone needing wireless headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mdemars25,

      We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone for travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. Great sound. Comfortable and case is nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gram, Great! Good to hear you're enjoying the amazing sound quality and comfortable fit your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Wireless NC headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been researching for decent wireless headphones and I have been a fan of Sony for quite some time. Sony delivers a great punch for their sound and I have always trusted the quality. These wireless NC headphones have some added features that our quite handy aside from the NC, but the talk through as well. These are the best technology advanced headphones and well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shorty03, we appreciate you being a long time Sony fan. We're also glad that you like the sound quality and ANC feature of your noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and good sound. Especially like the noise cancelling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonos, Excellent! We're glad that you like the comfort, sound quality, and noise canceling function. The WH-1000XM4 a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Extremely quiet. Comfortable on the ears. Better than the Bose brand!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HPhrustrated, Perfect! We're glad you like the sound quality, comfort and overall performance of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My head phone experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phones! Truly enjoy all aspects of the item. Well design and craftsmanship.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kovuvision,

      Thank you for the 5-star rating! We're happy to hear that you like the design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony noise cancelling

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best noise cancelling headphones at this price range.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best just got better!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not boosting on how many headphones I own but I use it for business and pleasure and I have to say this model exceeds all the past models. I love this more than Bose because the noise cancelling is second to none. The case is very compact and can easily be hung on your back pack or carry on luggage for easy travel. The gold color looks very stylish to me and holds off stains very well (as of yet).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeeH,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Amazing headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I went on more airplane flights because they cancel out everything I don't want with the noise-cancelling. Sounds great, good battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carter, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good for anything!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my headphones! I use them for anything from playing video games to working out in!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bomezy, we're glad that these headphones are perfect for your gaming needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 3 out of 5 stars

    Ok but far from perfect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good headphones, but I like the second version more. These are lighter and sound better. The battery is nowhere near as good as the second version. These last two work days and end up with less than twenty percent battery left over. Version two would last at least three full days. These also squeak on my glasses when I turn my head. I can hear it even when I’m playing music loudly. The control pad doesn’t seem to track gestures as good as the second version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jajaja, Thank you for the feedback on your experience with your WH1000XM4. We're glad to hear you like the lightweight design, excellent sound, and long-lasting battery of the previous version of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sony xm4 are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the battery lasts for days, good noise canceling too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Asong,
      Great! It's nice to hear that you are pleased with the noise canceling feature and long battery life of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best pair of headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very crisp smooth sound with good bass! The best sounding headphones with amazing noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosemanuelG, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US