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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 12,583 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone guy now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them comfy feel great quality top notch you wont regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loomis,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I baught 2 sets of these for my wife and daughter and they love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, NicholasT!

      It’s awesome to hear that you chose the WH-1000XM4 as gifts for your wife and daughter and that they’re both loving them! With that industry-leading noise cancellation and all-day comfort, they really are a perfect gift for the family.

      Thanks for choosing Sony!

      Best regards,

      Gus Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and the noise cancellation does the job but if your a bass person these are not for you as they lack bass but the sound quality is what makes up for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SteveC,
      Great! It's nice to know that you are amazed by the audio quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound very clear and some really great bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChipChopSuey747, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones for work where I needed to listen to people speaking and sometimes whisper. They have been great! They also stay charged for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello StarrmL,
      That's great! It's nice to know that our XM4 headphone was able to help you concentrate on your work. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Oh sweet tunes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply perfect in every way possible. Sound, comfort and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Controls take some getting used to. Also, voice muting is very sensitive. Even if just clearing my throat, the headphones will mute. Sound is good and noise cancelling works well though. Comfortable fit on my ears with no pain from long usage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RKF123,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve had in a while, the only ones better are the upgraded version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhillipN, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphone. Not only i can listen to music with it, but it won't allow me to hear any noises since this headphone has a noise canceling. This is the best product i can buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerrellT,

      Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GreatProduct

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son. He studied the features of different brands and ultimately chose this one. So far he has been super happy with it. He is in college and studying from home, so a head phone is a must have item. I thought price was too high, but similar products with the similar quality was around same price range. So I stayed with his choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristmasGift, Awesome! We're thrilled to hear that your son is enjoying the overall features of his new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Older set of cans still the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the top headset for rap/hiphop heads, they overall have the best bass, are compact, and have a great look. I recommend these for any headset in the bluetooth 5+ range and best for price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robzilla,
      Great! Thank you for purchasing our Sony WH1000XM4. We're glad that you like the bass quality and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Take you music love to a different level.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to music magic sony got you the best headphones to last you music love very enjoyable. Headphones that are nose cancellation. Added in option to stop music when in a conversation. Very well made. With touch controll.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LevyO, Excellent choice! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfy and good quality although a tad expensive

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback on the WH-1000XM4, user879429! We are really happy to hear that you find them very comfortable and of good quality.

      We also appreciate your honest note about the price. We strive to create products that offer a premium experience with industry-leading features like our noise cancellation and sound quality. Your feedback helps us understand our customers' expectations regarding value and performance, and we'll take it into consideration.

      Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good headphones, solid deal!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, sound quality is way better than I thought. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dunes, Thank you so much for the 5 stars! We're thrilled to hear that your Sony WH-1000XM4 and its amazing sound quality exceed your expectations. Thank you for recommending and choosing Sony! Enjoy your Sony experience! -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise-canceling on these headsets is fantastic, the fit is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sapitts, we're happy to hear that you like the fit and noise canceling function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones they are good, Im a big fan of sony headphones and buying these were probably a good option, although they cost around ~$200 when I bought them, they're worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Edward,
      Nice! Thanks for being such a big Sony fan! We highly appreciate you. We are extremely happy that you are pleased with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality! Comfortable! Worth every penny!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Listening, Awesome! We are so happy to hear that you are satisfied with the overall performance and comfort of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best headphones i’ve ever owned. the noise cancellation feature is amazing and the battery life is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WaleskaM, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great upgrade from the WH-1000XM2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my XM2, but the biggest downside for me was that they weren't as comfortable. The tips of my ears would get sore after a couple of hours or so. The XM4 has improved cushioning, fitting a lot better around my ears. The multi-point feature took a bit to set up, but once it was up and running, it was great switching back and forth between my phone and laptop.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimmy,

      Great! We're glad that you're enjoying the comfort and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, great if your trying to close yourself from surrounding noises

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldB, Fantastic! We're thrilled to hear that you love the amazing features, excellent noise cancellation, and sound quality of your WH-100XM4. It's wonderful to know that your investment is worth it. Thank you so much for your purchase and for the 5-star rating! -Jess Sony_US