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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 261 Showing 5,201-5,220 of 12,583 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very confrortable. Easy to use and connect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, That's really cool! Thank you for this amazing review of your WH-1000XM4 headphones. We're glad you love the excellent sound quality, comfortability, easy Bluetooth pairing, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is your sign to go for it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, outstanding audio, sleek design and flexible/convient layout! Noise canceling works exactly as described, love my headphones. Glad I went with these instead of the airpods max, truly recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Yareli,
      Perfect choice! We're truly happy to hear that you are satisfied with the overall quality and features of our WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New pair after the WH-CH700N. Noise Cancelling is just too amazing, put music on and you won't hear anything else but the music. Many cool features like automatically switching to ambient sound and analyzing your ears to optimize both the noise-canceling and the sound. Midnight Blue is a cool color too, looks like the iPhone 12's Pacific Blue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anhh, Thank you for upgrading to your new headphones! Good to know you're enjoying the industry-leading noise cancelation, excellent sound, and overall features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonny head phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not think the sound canceling was legit but after using this unit it blew me away. the noise canceling is really great . this is the best unit compares to Apples and beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS, Thanks for your 5-star review. We are happy that you like the noise canceling feature of your new Sony WH1000XM4 headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I’ve been a Bose customer over the years. After watching countless reviews I decided to give Sony a shot at my business. The richness of the sound for these headphones is flat out amazing with excellent noise canceling! I primarily use these when playing XBOX Series X and they work flawlessly Now go get yours and game on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thedude, We're very grateful for this positive feedback on the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation is perfect!! the sound quality is amazing although the volume seems to not be able to go that high :/

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cirke, Glad to hear that you are happy with the sound quality of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones with great sound and comfortable fit

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maxwell45, Thank you for the 5-star rating! We're glad to hear you like the great sound quality and comfortable fit of the WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mx4

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noice canceling and decent sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JovannyR, We’re glad to hear you’re loving the excellent noise canceling and enjoying the sound quality! Those features really make them stand out for a top-notch listening experience. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are lucking for a good quality ear headphone, Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black are the best! I can't be using the vacuum and listen to my favorite music at the same time the noise is complete cancel plus the price was unbeatble

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chapis, Thank you for the amazing review! We're glad you like the color, excellent noise canceling feature, and overall features of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Prodcut review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the product last christmas and my vrother inlaw loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelT,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your brother-in-law loves the WH-1000XM4 headphones you ordered last Christmas. Knowing our product has made a meaningful impression during such a special occasion truly brightens our day. Thank you for sharing this wonderful moment with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a second pair of this headphones for my girlfriend as her birthday gift, she absolutely love it. 1000X better sound quality than competent products. Definitely reccomend this headphones than Airpods pro max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamarthkumarA,

      Wow! We can’t thank you enough for purchasing two! We're glad to hear that your girlfriend loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for supporting Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality and noise cancelling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first pair of high-end headphones and the first in a long time to have noise cancelling. Previously I had a pair of Sony MDR-XB950B1. There is really no comparing the XM4's to them. The only thing that was "better" with the 950's was the bass. But that was only if you were a fan of really fake "boomy" bass. Highly recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hstahl,

      Thank you for the recommendation! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony and enjoy your headphones!
      David Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for the price, would recommend to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SebastianC,

      Thank you for choosing Sony!

      We’re elated to hear that the WH1000XM4 headphones have impressed you with their value and quality. Your recommendation means a great deal to us, and we’re happy to know these headphones are making a positive impact on your listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sounds great. NFC works effortlessly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. NFC works effortlessly. Battery life is good too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nemo, we're glad that you're enjoying the sound quality, NFC function, and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Review after a Month: (Good for Casual use)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first headphone. Pros: Sound quality, touch functionality, It detects when you speak and turn of the noise cancel for a while Cons: Ear hurts after wearing it for a while, Touch is sensor is low quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarshG, Thank you for your honest review. We are glad to hear that you are enjoying your WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fits perfectly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something to go around my ears because of piercings and these fit great! Great sound quality as well, noise cancelling without the headache that my airpods pro give me!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ruth, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tammy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took a pair of Bose back for exchange. I made the right choice. Such amazing quality of sound and easy to use. Many features and so easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TammyC, Thank you for upgrading to your new Sony WH1000XM4! You've definitely made the right choice. We're thrilled to hear you like the amazing sound quality, ease of use, and newest features of this headphones. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound and a comfortable fit around the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeorgiaUser, we're glad you like the sound quality and comfort of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Sony review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case. I wish it was a lightning chord. I wish it was louder but the sound is nice. I went off the reviews to purchase this set

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Damien, good to know that you like the supplied case of the headphones. Your feedback about the cable and louder volume is greatly appreciated. Make sure to use the equalizer of the Sony Headphones Connect app to adjust the sound quality depending on your needs. This may help improve your listening experience. Updating the software (via the Sony Headphones Connect app) will also improve its overall performance. Thanks for sharing your review and for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones for the Price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wh1000xm4 are by far the best headphones I have owned. The music is crisp and the bass is deep and scary accurate. The noise cancelling feature is what truly sets these headphones apart from the rest. With noise cancelling active, the outside world becomes near silent and the headphones can be enjoyed at a very low noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US