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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 268 Showing 5,341-5,360 of 12,583 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Utopia

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yo, this song really played utopia really well so shout out to Sony because this shot this shot will.i.am real good these headphones while I talk to you and open the kids up at utopia it’s like Zootopia 

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jarr, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound but cheap feel

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course the sound quality and noise cancellation on these headphones are top notch. You would expect nothing less from Sony. The only real issue I have with these is the build quality, the plastic housing gives them a real cheap feel. However, thus far they have shown no degradation or apparent wear and tear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi minesnerd, We are happy that you like the sound quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We value your input and appreciate your feedback. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very sweet noise-cancellation.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only other time I've ever used a noise-cancelling headphones was at the shooting-range. It works similar but not that extreme. I used these to study in Starbucks during heavy traffic. It does well in blocking, enough to concentrate and still be able to faintly hear your named being called.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HealthcareWorker,

      Awesome! We're glad that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect flight accessory

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love wearing these on my flights. The easy touch to turn off noise cancelation really helps when announcements are made or when flight attendants come by to talk! Def recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Meag,
      That's nice! We're glad that you can enjoy your flights thanks to the awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing and for recommending Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Perfect fit. Noise cancelling is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sherall, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Feels good for extended use. Great on flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user1234,

      Thank you for sharing your thoughts! It’s great to hear the WH1000XM4 headphones are keeping you comfortable during extended use and making flights more enjoyable with their performance.

      Thank you for choosing Sony, and enjoy the journey! -Maria Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy them. Price on sale was very good. The features and comfort are excellent. I find the sound could be more crisp. I'm not sure if I'm just having a hard time finding my preferred sound profile or if its the headphones. Adding base seems to wash out mid and high clarity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DadOf4,
      Great! Thank you for your purchase and we are delighted to hear that you are impressed with the features and comfortability of your WH1000XM4. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Feels nices .Lots of features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent. Fit is really comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeBuyStuff, good to know that you're enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Pricey, but so worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listen, if you are considering purchasing anything in this range, just do it. Blows away Beats.. I had the XM3's but returned them after trying the XM4. Better fit, microphones, and ability to connect to (2) bluetooth devices simultaneously. I use them for my iphone & Mac simultaneously, meaning i can easily switch back & forth. HTH

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Renz,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using my headphones for the gym/other necessities. I love it so much!! You legit can’t hear anything outside of the headphones, glad I spoiled myself with this :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LitzyM,

      Thanks for this wonderful review! We're so glad to hear you're loving your WH-1000XM4 headphones and that you "spoiled yourself" with them.

      You've highlighted one of their best features—the industry-leading noise canceling. It's awesome to know that you can truly immerse yourself in your audio and tune out the world, whether you're at the gym or out and about.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Noise cancelling wireless headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best in the market right now. Maybe the xm5 is better by a bit. Good for white noise, especially in aeroplanes. Apple ones might be better but then you'll need their whole $$$ setup / ecosystem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yash, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ANC Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried the XM3s and loved them but ended up returning them because they couldn't connect to my laptop and my phone at the same time. The XM4s fixed that. Comfortable, best audio, easy to use. Slightly disappointed with the microsoft teams and zoom quality as it doesn't use the stereo codec but that could also be my fault.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BuddyGuy,
      Thank you for haring your feedback with the WH1000XM4. We're glad to know that you like the noise canceling, comfortable fit, sound quality, ease of use, and multipoint connection of the headphones. It's unfortunately that you've experience issues with the XM3 but glad that the XM4 fixed it. For using Bluetooth headphones for video calls on a computer: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00250089. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Thanks for sharing your review and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don’t really new the new model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound at lower volume crack the volume to much and then bring it back down to a listening level you will hear the difference

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the pricr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive got a large head, these fit pretty comfortably still. The wireless feature jlis really nice too! I often forget to charge its so its amazing that i can use it with out constantly having charge it. Sound cancelations literally brings you you another dimension. Its almost spooky how good the function is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drammaticah,

      We're glad that you like the comfort, wireless capability, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Light weight and great sounding headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! The noise cancellation is top notch! Was looking for something to help drown the cries of kids while on a flight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Haji, Thank you for sharing your detailed review of your WH-1000XM4! We're glad you're enjoying the sound quality and excellent noise canceling feature of these headphones. Good to know that it helps blocking out the airplane noise and people's voices, especially on a long flight. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm4 headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation used them on the plane and worked great a quick hand over the headphones and was able to hear the flight attendant or the announcements

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UrielR, That's awesome! Thanks for sharing your experience. We are glad that you like the noise canceling and ambient sound feature of your Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Great audio quality using my LG V35 as the source with LDAP Bluetooth. Noise canceling seemed OK but the real test will be when I fly with them next month. Haven't tried ising the wired connection yet. Only complaint that I am sure I can fix by tweaking the software is that the headphones are too sensitive and pause playing whenever you make a sound, even clearing your throat. I realize this is a feature to pause playing when you start a conversation but it is just too sensitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TomC,

      We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the Speak-to-Chat function is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones I’ve ever experienced. The music experience when listening to these makes you feel like you’re having a private concert. These headphones are great for studying and traveling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonicaL, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No Ragrets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST HEADPHONES EVER LOVE THE NOICE CANCELLING OPTION. Def a good cop. Still learning the swipes for controls but overall def a vibe

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerikV, we're glad you like love the noise canceling feature. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality and sound of these headphones and beautiful color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jen3, Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US