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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 288 Showing 5,741-5,760 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Favorite Headphones Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had, I personally think they are better than Beats or Bose. My previous par of headphones just like this stood the test of the elements in Afghanistan. I sold my older pair to upgrade and I don’t regret it. Please consider these when shopping for headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stefeze,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW, what a big difference from my old, over the ear headphones. Can't hear a thing going on outside of my headphones. Easy to use once you get a hang of the controls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonT, Thank you for upgrading to your new Sony WH1000XM4! We're very happy to hear you're enjoying the top notch noise cancellation and ease of use of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is really underrated. Been using it for over a year now with issues!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AzeemD!
      Thank you for taking the time to share your experience with our WH-1000XM4 headphones! We're glad to hear that you've been using them for over a year without any issues. It's great to know that they've fulfill your expectations and provided a reliable listening experience.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Convienent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how it folds, super convenient and it sounds great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DellLap, Fantastic! We're thrilled to hear that you love the great sound quality and how your Sony WH1000XM4 folds for easy portability. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    College Help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves them. He will be using them for college in his dorm and areas so that he can concentrate more on his studies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MaryK,

      Thank you for choosing Sony!

      It’s truly a pleasure to hear that your grandson loves the WH-1000XM4 headphones! We're excited to know he’ll be using them in his dorm to help him focus more on his studies. We designed these headphones to provide exceptional sound quality and noise cancellation, making them perfect for studying in any environment. Thank you for sharing your experience, and we wish him the best of luck in college!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top notxh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I e ever owned. Noise cancelling is amazing and the rock base makes music fun to listen to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeT, we're glad you are enjoying our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, i’ve had them for more than a year now and they still sound great! The noise cancellation is my favorite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Raquel,
      That's awesome! It's nice to know that you are still enjoying your WH1000XM4. We're glad that you are still pleased with the sound quality and noise canceling capability of your XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over the ear wireless headphones in the market hands down, especially for the discounted price, much better than its newer version too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EyadE,
      Wow! We thank you for appreciating the overall quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of sony's best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far my fav headset I've ever purchased. Sounds great and the noise canceling is out of this world. Mic isn't good but not sure anyone who would buy this for the mic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Silviyius, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with your SONY unit. Please isolate the issue by following this link:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony (,•_•,)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re pretty awesome headphones. Very noise cancelling Ave sounds quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Something, great! We're glad you are enjoying the noise canceling feature and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, highly recommended. Love that I don't have to take off my headphones to hear people when talking. Clear in phone calls and noise canceling is by far better than most

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timlaanit, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound! Great features , love that you can set your preferences via the app. I love that it stops and starts music when you speak and continues right where you left off so you don’t miss a beat. Just so many great controls you at your finger tips.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JMedina, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app and you appreciate that you can control most functions on the headphones and some of the newest features of the headphones such as the speak-to-chat, and more. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headset I've purchased yet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I've purchased yet. It's a bit more expensive than other brands...however, I purchased the most expensive headset at GameStop and I had to return it 3x! The earpiece kept breaking! So frustrating, this is a really nice noise cancelling headset and I couldn't be happier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi A5D11,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolutely love these!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for when we travel - I absolutely love these!! The sound is clear and crisp, the noise cancelling works so well. I would recommend these to anyone looking for a quality set of noise cancelling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessWilson, Thank you for purchasing the Sony WH1000XM4! We're glad you're enjoying the clear and crisp sound and excellent noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features on this headset are just amazing. Compared to other high end headsets this is definitely worth the price. So many features and great quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, PabloV! We're glad that you are impressed with the features of the Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Awesome sauce

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good headphone, if you turn a find a headphones while really good noise cancellation this would be a good pick,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yona,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top notch headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, Sony nevers dissapoints me whit their headphones, they are pretty good and the sound qualitly is the best, doesnt hurt either wearing glassess

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelMartinez, awesome! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation and customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the headphones got lost in the mail so I contacted customer service and they were absolutely amazing. The headphones themselves work like a charm, I have never had noise cancelling headphones before and I do not think I will ever go back to earbuds!! They are amazing!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jane,

      We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My new Gym headphone's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelation and ajustable. Great for working out in a noisey gym. Better than any earbuds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OneDaye1, Awesome! We're so delighted to hear you like the top-notch noise cancellation of our WH-1000XM4 and the adjustable slider (left and right) to ensure comfortable fit for long period of time. Glad to know that it is helping you stay fit in the gym. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Traveler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely, was easy to set up with my apple devices, and is in a sturdy case. Plan is to use it in upcoming trip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TravelALL,
      Great! Thank you for purchasing our Sony XM4 headphone. We're happy that you were able to connect your Apple devices with it easily. You will surely love this headphone and you will enjoy your travel with this one. Thank you for choosing Sony! - Marco Sony_US