Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
SONY HEADPHONES
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones great sound and great for the gym !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackie, fantastic! We're extremely pleased to know that you love your WH-1000XM4, especially when using it in the gym. thank you so much for the perfect star review and for choosing Sony! - Romeo
Nice sound but Bluetooth connectivity issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this during thanksgiving, assuming this was a good product. However this model has serious connectivity issues. It does not automatically connect to your paired Bluetooth device (at least my headphone) and you need to reset the headphone every time before connecting which is pain. Quite disappointed but I am sure Sony will fix it in future.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AshwiniM,
We're so sorry to hear you’re having such a frustrating experience with your WH-1000XM4s.
We definitely want to get this fixed for you so you can actually enjoy your music. Please try these steps to see if they clear up that connection glitch:
-Make sure to check the Sony | Sound Connect app for any available firmware updates.
-Go into your device’s Bluetooth settings and "Forget" the headphones. Then, do the same on any other devices they might be paired to.
-Try a initialization. Find detailed instructions here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If those steps don't stop the issue, please reach out to our Support Team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Best Headphones worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony wireless noise canceling headphones are amazing!! I recommend these 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perfect,
Great! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Sound quality great noise cancellation great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE. Mine were lost inna car accident. I purchased bose to try them out and theyre okay but i want these bad boys back
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiaJ,
We are truly sorry to hear about the loss of your original pair, but we are thrilled that the WH-1000XM4 Noise-Cancelling Headphones impressed you so much that you want them back. We pride ourselves on delivering industry-leading noise cancellation and superior audio quality, and your desire to return to the XM4s confirms we are hitting the mark. We hope you get your new pair soon!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product .i bought it as a gift for my daughter’s birthday. It was an excellent choice.good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeniferF, thanks for choosing and purchasing our product! We hope your daughter is enjoying her new headphones! Cheers! ~Earl
- Pros mentioned:Sound quality
These headphones really work great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones really work great and it’s a bit expensive unless you get it during the holidays during Black Friday sales but it has a great feature called speak to chat which allows you to be able to listen to your music but if someone comes in and you need to speak with them we don’t have to take your headphones off really nice sound although it does feel a bit hot at times
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rastaman22,
We're glad that you like the sound quality and Speak-to-Chat function of the headphones. It's unfortunate you're not having the experience with its fit. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable ear padding and head band. The sound cancellation work very
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TimA, We are happy that you are comfortable wearing your new Sony wireless headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Great sound and setting customization
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far! Sound quality is very nice and the controllable settings in the app are fantastic! The only thing that is not great is that it kind of falls forward if I lean over, even on the tightest setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicky, we're glad you like the sound quality and the Headphone Connect app of our product! We appreciate your feedback regarding the headband of your Sony unit. You can slide to adjust the length of the headband using the slider. It is recommended to check this link when wearing the unit:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sexy wexy headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yea they sound good, dont doubt yourself. Get it. You know tou want it. Wait for a sale. Thats what i did. Though they put a goid pressure on my ears maybe its the ANC or just me with poop ears. They good overall sound sexy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BlackMan99,
Thank you for the positive feedback regarding the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality, Weight
headphone upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, light, easy to setup and use, good for music and phone calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wassman1, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
So worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't owned over-ear headphones in years but I'm getting tired of earbuds. Switched from Galaxy Buds Pro 2 to these and I don't regret it. They're not the most intuitive for touch control but once you figure it out it's very simple. Love the volume control option. I would recommend these for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abby,
Thank you so much for the 5 stars! We're thrilled to hear that switching from earbuds to these Sony XM4 headphones has been a rewarding choice. It's great to know you've mastered the touch control and appreciate the volume control feature. We hope they continue to elevate your listening experience. Thank you for recommending Sony! -Maria
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than beats and apple headphones for sure! I had all 3 and Sony definitely is number one is all aspects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, we're glad you like our product! Thanks for choosing Sony. ~Earl
Best gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I could buy, I gifted this to my sister and she loved it. She uses it everyday for her active work and at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for this wonderful review, MarkH!
We are absolutely thrilled to hear that the WH-1000XM4 headphones were the best headphones you could buy and such a hit as a gift for your sister! It’s fantastic to know she loves them and uses them daily for both her active work and at the gym. We designed these headphones to be incredibly versatile, offering industry-leading Noise Cancellation and exceptional comfort for use in any setting.
Thank you again for choosing Sony to bring great sound to her day!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Perfection for the Ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most awesome noise canceling headsets ever! I can switch from multiple devices with ease. I love listening on my iPad and then on my iPhone and on my iMac. Sound quality beats anything I could imagine
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wisdroneflyer, that's amazing! We're delighted to hear you're enjoying the multipoint connection feature and excellent sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass
AMAZINGLY BASSY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the bass on the XM4s it’s not super bassy but just enough to feel it hitting you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, awesome! We're truly delighted to know that you love the amazing bass sound quality of your WH-1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and even better sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey, Fantastic! We're thrilled to hear you like the amazing noise canceling and exceptional sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Bang for your Buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones make walking through NYC a much more pleasant experience. The noise cancellation is incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Steven,
Perfect! It's nice to know that you can now enjoy walking in NYC without worrying about loud noises, thanks to the awesome noise canceling capability of our WH1000XM4. Thank you for choosing Sony and stay safe! - Marco
- Pros mentioned:Sound quality
Great headphone and plenty of features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Builds on the XM3 and adds more to what's already great. No issues with it at all. Only thing that can get a little annoying are the various movement profiles since sometimes I'll be moving a little bit which will trigger a profile movement change
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wongplacewongtime, we're glad you like the improvements we made on these headphones. You do have the option to turn off the adaptive sound control on the Sony Headphones Connect app. Hope this helps your experience. Thanks for choosing Sony. ~Ralph
Head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd pair I love these head phone and they work great for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Miguel,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your second pair of WH1000XM4 headphones and that they work great for the gym. Your loyalty means a lot to us, and we're delighted to know they continue to enhance your workout experience. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Noise Cancellation Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with amazing noise cancellation. I use these on flights and they are great for blocking out the sounds of the engines.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb, Thank you for the positive review! We're glad you're enjoying your new Sony WH1000XM4 and good to know that you find the noise cancellation effectively blocks out the sound of the engines during your flight. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam