Customer Ratings & Reviews

Thank you for the wonderful review, Zuccaro!

We are so pleased to hear that you feel the WH-1000XM4 headphones represent a fantastic deal for under $200! While newer models are available, the XM4 continues to deliver industry-leading performance, and we agree that it makes for a great gift and an exceptional value.

It's rewarding to know that this headset continues to be a favorite among our customers.

Thank you again for sharing your experience and for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Moises, Great! We're thrilled to hear they are your go-to choice for working out and we're glad you like the top-notch noise canceling of your Sony WH1000XM4. Thanks for choosing Sony! -Sam

Hi AhlayahC, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the amazing sound quality and top-notch noise canceling, we regret to hear about the broken hinge. We take the quality of our products seriously and are sorry to hear about your issue.
For further assistance with your concern, We encourage you to reach out to our Sony customer support team, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Hope this helps. -Sam

Hi MiuL,

We're so glad to hear that your Sony headphones are making both your commutes and downtime enjoyable! Thank you so much for your wonderful 5-star rating—it's fantastic knowing their versatility and reliable performance add comfort and quality to your day, wherever you use them.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hi Backwoodscommuter, thanks for sharing your feedback. While we are glad that you like the quality we are sorry that the voice activation shuts off the headphones. This is definitely not the experience we'd like you to have. You can turn on/off the voice guidance.

To turn the voice guidance on/off, please install the Sony | Headphones Connect app on your smartphone. Select [Notification & Voice Guide] from the Dashboard to set the notification and voice guidance to be heard from the headphones.

The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi KamrenC,
Excellent choice! We're happy to hear that you are enjoying your XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for the recommendation and for choosing Sony! - Kris

Hi Edward. We're thrilled to hear you like your Sony headphones!. It's great to hear that you had a positive experience with the headphones on your international trip as well. Thanks for choosing Sony!. -Milton

Hi KaitlynH, we're glad you love the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl

Hello JasonW,
Great! Thank you for your purchase and we're happy to hear that you are satisfied with the sound quality of our WH1000XM4. Thank you for choosing Sony! - Marco

Hi stayge,
Awesome! We're glad you found the best headphones that suits your needs and expectations. Nice to know you are enjoying your WH1000XM4 especially for its amazing noise canceling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! - Kris

Hello Refrigerator,

We appreciate the 5-star rating and we are glad you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

Regards,
David

Hi JevonG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We appreciate that you'd recommend this product to others. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig

Hi JIMaximo,

Great! We're thrilled to know that you like the sound quality, durable design, and overall performance of the headphones. Having read your review regarding the earpads replacement, while it is possible to replace the WH-1000XM4 earpads yourself, we recommend that you have them replaced by an Authorized Service Center. If you take care of your WH-1000XM4 headphones, they should last for several years. Please follow the link below for some tips on how to keep your Headphones in mint condition, and extend the life of your Headphones.

https://www.sony.com/electronics/support/articles/00286804?cpint=pro_en_00299097_whm4-hptips

Regards,
Jess

Hi CalP, awesome! We're glad you like the sound quality and noise canceling feature of your headphones. Thanks for choosing Sony. ~Earl

Hello Lindsg,

Thank you for choosing Sony!

We're excited to hear that you love your WH-1000XM4 headphones and take them everywhere with you. Knowing they’re your go-to companion, especially on long road trips, means a lot to us. Thank you for sharing how they enhance your journeys—we’re grateful to be part of your adventures!

Best regards,
-Fred

Hello Sara,
That's perfect! We are thrilled to hear that you are very much satisfied with the audio quality and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco

Hi BobNO,

We're thrilled to hear you're still enjoying the awesome noise cancellation of the WH-1000XM4 Headphones! We appreciate your strong recommendation, even with the newer models available.

Thanks for choosing Sony.

Best regards, Eliab

Hello AndrewP,

Thank you for choosing Sony!

It brings us great joy to know that the WH1000XM4 headphones have been a wonderful gift for your daughter. Hearing that she loves them truly inspires us to continue delivering exceptional audio experiences for every listener.

Best regards,
-Fred

Hi RosannaC,

That's fantastic! We're delighted to hear the WH-1000XM4 headphones are proving to be a magnificent tool for your daughter, helping her focus during classes and enjoy her downtime at college.

Thank you for choosing Sony!
Best regards,
Eliab

Hi MistBear, we're glad you like the comfort and noise canceling feature of our product! Thanks for choosing Sony! ~Earl