Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Headphones for remote work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones for working remotely. They’re comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VivianV, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
They are great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are what i expected and i love them cant go wrong with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC, Thank you for the wonderful feedback! We're very happy to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and powerful headphone from Sony. I would recommend this to anyone who needs a reliable headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBOY, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great Pair! Only slight malfunction.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing sound cancelling. Only had 3 random connection issues where the headphones turned off and disconnected but I simply turned them back on and they auto-connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Awesome review! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating!
Regards,
Carl
- Pros mentioned:Sound quality
Omg what a sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from Bose and haven’t regretted it Sound quality is mesmerizing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyR, That's great to hear! We are glad that you like the sound quality of your new Sony WF1000XM4. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Comfort
Excellent sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a headset to use at work and home and the M4's are a perfect fit. They are very comfortable and can be worn for a long time without discomfort and the mic works great for my Team meetings. The controls are easy to use, and connectivity has never been an issue. A bit pricey, but you do get a quality product. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jwhog,
You made the right choice with the Sony WH1000XM4! We're glad that you like the fit, comfort, touch controls, and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Sound and Durable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earphones are worth the miney, i got them on sale so they were a steal, but if u have the opportunity to get the newer one do it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akram! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did everything all the YouTube videos and reviews said it would do. Highly recommend if you can afford. Extremely satisfied. You MUST get the Sony headphone app for this to work to the fullest
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cale00,
We're glad that you're happy with your investment. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Yas headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always been a fan of these headphones! great EQ options, best noise canceling, and great sound for Bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XavierL, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Best headphones out there!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good! Never thought I would want these types of headphones because of the price but I won’t go back to any others! Lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abraham, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome sound and tech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. The ANC is really good along with the other features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esco,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned many headphones over the years, these are the best. The sound is great no matter what kind of music. The noise cancelling is the best available. Reccomended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justrobu,
Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones great quality very good!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vaal,
Awesome! We're glad you like your WH1000XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Wonderful headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are fantastic. The noise canceling is the best out of any headphone I have ever owned. I was always a bose/beats guy, but the WH-1000XM4 have converted me to a Sony guy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're very grateful for this positive feedback! We're glad to hear that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this positive review! Jay
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter spent over $400 on these, on my credit card! Wanted to kill her. But they are great! Excellent noise cancellation. I use them when I want to ignore her dad!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Security,
Thank you for sharing a short story why you got this amazing headphones! We're glad to know that you are enjoying the great sound and noise canceling features of the unit. Nice to know it suits your needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for your feedback and enjoy your new headphones! - Kris
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is great i love it for mowing my lawn and jamming out at the same time. The sound quality is also fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Amazing! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling feature its really helpful when I’m trying to focus and study
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilviaL, Great choice! We are glad to hear that you are enjoying the noise canceling feature of your new WH1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
gym audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great for the gym, great audio, easy to connect to bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeP, perfect! We're extremely pleased it suits your needs. Thank you very much for sharing your awesome experience with the WH1000XM4 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good price I love them they always have them in stock. I love the quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alestabletecase, we're glad you love the picture quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Very good but annoying clicking noise in right ear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and noise canceling, but I have now had two pairs and both have an irritating clicking noise in the right ear. Not audio, but more a plastic sound. Not sure what it is, but it's rather annoying for headphones this expensive. Everything else is fantastic though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickMahomesll, While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that you are experiencing a clicking noise on the right earcup of the headphones.
Depending on the surrounding environment, wind noise or hissing sound may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
If you feel annoyed or uncomfortable with White noise or hissing sound, please change [NC/Ambient] mode to [OFF].
If you have never connected to the Sony | Headphones Connect app: change [NC/Ambient] settings by pressing the CUSTOM button on the headphones repeatedly until the Ambient Sound Mode is turned off.
If you have previously connected to the Sony | Headphones Connect app: change [NC/Ambient] settings using the Headphones Connect app => [Sound] -> [Ambient Sound Control] -> toggle left to turn off.
Resetting and Initializing the headphones will also help on resolving the issue.
To reset, press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the issue still occurs, please initialize the headphones.
To initialize, turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If you need further assistance with your WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl