Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my pair. Especially the noise canceling. Perfect for traveling on the plane. I bought both my husband and daughter a pair as well and they love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alopez730, Wow! We're very pleased to hear that you and your family love the exceptional noise canceling feature of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, you really cant hear other people when listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeoR,
That's great! We're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good, I bought them for the noise cancelling so I can block people out at work. Definitely worth the money and it has a good mic when I need to take calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dash, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. The sound is great. The noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eli47,
Perfect! It's nice to hear that you are pleased with the sound quality and excellent noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great Headphones for noisy working areas.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Can work in a noisy coffee joint with these. The sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dkdin, we're glad you love the sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Must have for the best listening experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bluetooth headphones are the best sounding by far. Top of the line product. Treble and bass is crystal clear and low. Noise cancelation is top notch as expected from Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CerebralOverload, We're glad that you love the noise canceling feature and sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
Elders/and/hippys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort and durability. Hours of TV every night, took some getting used to the automatic turn-off, but now I am in control, unassisted. Perfect tor the hippy and the elder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elderhippy,
We're glad that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, the xm4 is very beautiful and the cancellation noise is powerful
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Maoi!
Awesome! We are very happy to hear your satisfaction on the design and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
XM4 still great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for everyday use. I hardly use my phone without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherM,
Thank you for your review! We're so glad to hear that the WH-1000XM4 headphones have become your go-to for everyday use. We designed them to seamlessly integrate into daily life.
The Speak-to-Chat feature is one of the things that makes them so perfect for daily use. This function automatically pauses your audio and lets in ambient sound when you start speaking, so you can have quick conversations without ever needing to take your headphones off.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
- Pros mentioned:Sound quality
Best budget headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone works great. The noice cancellation is working great. Sometime there are some issues syncing with the phone, otherwise everything works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DhanrajM
Perfect! Thank you for sharing your feedback and we are very delighted to hear that you are satisfied with audio quality and noise canceling capability of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great sound quality and noise cancelling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise canceling and build quality. Only complaint was that it made my ears feel hot pretty quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jtg97, We are glad that you like sound quality, noise canceling and build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Please make sure to wear your headphones correctly and adjust the length of the headband according to your preference for more comfortable listening experience: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, excellent noise reduction. Software has plenty of adjustments and options. Sounds excellent. Multi Bluetooth connection works very well. Very satisfied with headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickG,
We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound wonderful. Will cancel any significant sound out for piece and quite. Sometime I forget there on my head and I’m walking around thinking it’s too quite in my house lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayy,
That's good to hear! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Bass
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best set of headphones I've ever owned. I keep forgetting how good the bass is with these and get blown away everytime. They have become my favorite for games and movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
The best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Demasiados buenos excelente sonido y calidad y con cancelación de ruido
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarR, we appreciate your positive review of our product. We're glad you like it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
How’s your head(phones)?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had any complaints. Good headphones with great noise cancellation and sound quality. One con is the microphone is not good at all. But everything else is great and looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoodHead, It's good to hear that you have no complaints about your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent
- Pros mentioned:Comfort
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones that work perfectly and are comfy with glasses. worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amour, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best noise cancelling headphones that you can buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling in these headphones might as well be sorcery. I've been able to concentrate so much better in my busy household because of these headphones. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techjesus404,
Great! We're thrilled that you are enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very good noise cancelation headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice noise canceling headphones. The sound quality is good. As far as comfort, they're not that bad. The noise cancelation is superb! It blocks out the noise nicely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darren, Thank you for the 5-star rating! We're really happy you're enjoying the excellent noise canceling feature and incredible sound quality of your WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for your purchase! -Jess
- Pros mentioned:Battery life, Sound quality
Poor Warranty for the Price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these in Sep2020. They no longer charge. Contacted Sony, the warranty is only good for a year. You must buy the extended warranty to get service. Was provided a number to call for repair. Labor is $74 plus $17 shipping both ways, doesn't include parts. There seems to be an issue with the charging port/system failing. This unit costs too much for it to only last a little over a year before repair is required. I have other unit that have only cost $40-$60 that are still working without issue. Come on Sony! Otherwise, the range is great, battery life, sound quality, noise cancelling and multi device use are exceptional. Disappointed that warranty is so limited and product has failed after a little over a year of use. To be fair, I can still use 3.5mm port to listen but the point was to have a wireless unit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Warranty, While we are glad to hear that you are happy with the sound quality, noise canceling and multi point feature of the WH1000XM4, we are sorry to hear that you are experiencing issues with your unit and was advised to have them serviced. We would like to take this opportunity to assist you and review your file further.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl