Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
SO GOOD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is impeccable and the noise cancelling is perfect!! I would recommend these for first time headphone users!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seasontee,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Mind-blowing sound quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling headphones! Excellent sound quality and noise cancelling. Pairing with multiple devices is a great new feature compared to the previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJDM,
We're glad that you like the upgrades we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
The best headphones I have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app makes these come alive. Trust when I say Tidal and their 360 audio make music sound like an album. The noise canceling and touch pad on the right are the cherry on top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Troy,
Great! We're glad that you're enjoying the amazing features of the headphones like the dedicated app (Sony Headphones Connect app) and 360 Reality Audio support. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, sound quality is awesome, noise cancellation is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darc, we're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
New features not that amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and ANC are great. Switching between devices when connected to multiple is still very sketchy. Random disconnects even at close range. The mute-when-talk feature sounds great, but not if you find yourself singing along to your music at all. Not really worth the upgrade from the XM3's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sneake, we're glad that you like the sound quality and noise canceling function. Make sure to update the software of the headphones (via Sony Headphones Connect app) for optimum performance. You do have the option to turn off the Speak-to-Chat function by holding 2 fingers to the touch sensor control panel. When using the multipoint function, make sure to turn off or pause the music playback of the device that is not in use. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
To help resolve the issues with connectivity, you may refer to the troubleshooting steps on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
Hope this helps,
~Ralph
- Pros mentioned:Sound quality
great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony headphones, which is why I always buy them! Better than Bose, Beats, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaleficentMoon, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Super comfortable and premium sound quality with awesome noice cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoelF,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality, comfortable design and noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Grand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! Recommend! Use them constantly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR,
Thank you for an amazing review and recommendation! We always strive to deliver the best quality with our products. Your satisfaction with your WH1000XM4 headphones is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overal good headset, noice cancellation is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zada11, great! We're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good pair of headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, I think anyone would be more than happy to get these
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Javi,
Nice headphone, right?! We're very happy that you appreciate the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you very much for your purchase and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, but not excellant. Bluetooth and noise reduction work very well. Not as small and comfortable as my previous koss or senheisor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dlbrock, Great! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best hands down
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned just about every headphone on earth these are clearly my favorite. Sound quality is fantastic. Clearly one of the best available on the market today.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omwatkins,
Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Got a second pair as a gift!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. They are a little hard to get used to, but overall they are awesome. I got a pair for my boyfriend because he loved mine so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dakpope, Great! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is Top-notch .I would definitely recommend this product!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorC,
Nice! Thank for your recommendation! We are truly happy that the noise canceling feature of our Sony WH1000XM4 works perfectly to block unwanted noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great noise cancelation, and super easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bose,
Perfect! We're glad that you are enjoying the sound quality, noise canceling feature, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Decent but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Given that I bought these on sale and feel that they were still overpriced for what I got? These are massively overpriced. Semi-decent noise control, but not very effective. The noise cancelling is unequal between the right and left side, which makes it feel like one of my ears is plugged up somehow. The app is useful only in that I could tell it to stop switching to ambient sound every time I stood up- that was obnoxious. So, okay but far too pricey at full price for what I received. Skullcandy was far better imo
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emgo2,
Thanks for reaching out and sharing your feedback about your WH-1000XM4 headphones. We're truly sorry to hear that they haven't lived up to your expectations. We can certainly understand your frustration.
We take customer feedback seriously and what you've described, particularly the imbalance in noise canceling between the right and left earcups, is something we'd like to help you with. That definitely isn't the experience we want for our customers.
A good first step to address that uneven noise canceling is to try the "NC Optimizer" function in the Sony | Sound Connect app. It's designed to optimize the noise canceling based on your head shape, hairstyle and even whether you're wearing glasses. Just put the headphones on, open the app, and look for the 'NC Optimizer' option. It should only take a minute or two to run.
If that doesn't solve it, sometimes a quick reset can help with these kinds of issues. To reset your WH-1000XM4 headphones, please follow the instructions on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If you've tried both of those steps and you're still experiencing the issue, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
- Pros mentioned:Bass
Loved it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, best in class ANC. Good bass and clear music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cruzer,
Thank you very much for this awesome review and for giving our WH1000XM4 a 5-star rating. This means a lot to us. We're glad that you are pleased with the ANC feature and sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
Catch them on sale
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for the price. Have 2 pair in the house now
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shawn,
Thank you for choosing Sony!
We couldn’t be happier to hear that you’re enjoying your WH-1000XM4 headphones alongside your other pairs. It’s wonderful to know they’re delivering good value and enhancing your listening experience at home. Thank you for sharing your feedback with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing Headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holy cow! These are so amazing and I'm so incredibly happy! The noise cancelation is definitely superior to any headphones I had before and the sound quality is just amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoshneer, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, noise cancelation and overall performance of our new industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Worth the investment!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING quality. The best headphones i ever owned. Noise cancellation is mind blowing...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayO, we're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl