Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife who used my son's on her last flight. That was enough to convince her she needed a pair for travel. Great sound deadening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CameraDad,
You made the right choice! We're glad that these headphones are perfect for your wife's travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth It
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my friends birthday and I have also tried it on and I really buy headphones but because of this I was convinced to buy a headphone for myself. The noice cancellation is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SushmaA, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grea sound quality and comes with a really nice case to store them in. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aaron, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, excellent sound and value. You can listen but still hear ambient office
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CadDesigner, Awesome! We're so glad to hear that you like the comfortable fit, excellent sound quality, overall value, and ambient sound mode feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Fire Headphone!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as an Xmas gift for my bf and it was the perfect gift. Headphones are comfy around the ears and can integrate with different platforms including Amazon’s Alexa!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chenai,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Great noise cancelling function and good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SusanS,
Thank you for your purchase and we are very happy to hear that you are satisfied with the sound quality and noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with great canceling noise and great sound, I bought on July sale at good price similar price like black friday
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Guillermo! Thanks for sharing such a fantastic shopping experience. We're glad to hear you're enjoying all the wonderful technologies that make the WH-1000XM4 so versatile. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Awesome purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality coming out of this headset is off the charts!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DonnaA,
That's awesome! We're happy that you are impressed with the sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and the sound quality is fantastic. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlesH,
Wow! Thanks for your recommendation and we are thrilled that you are amazed on the fantastic sound quality of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have quality sound look and feel great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aidan, We are thrilled to know that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
These headphones rock!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried a number of headphones before settling on Sony. They are flat out awesome. You will not be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matthew,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good for non iOS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling and transparency mode are good. However, pairing to iOS and MacOS devices is a pain. Would recommend to non-Apple users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lill, we're glad you are enjoying our product. We appreciate your feedback about pairing the headphones to apple devices. You can find these links helpful in pairing and connecting the headphones to iPhones and Mac computers:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752768.html?search=iphone
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754729.html?search=mac
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
I hear the difference
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality materials. Easy setup and use. Excellent sound. Superb noise reduction. My frequent uses include in-flight and video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charged,
Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Noise cancellation superb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is superb transferring to device to voice is kind of glitchy sometimes but it's really cool most of the time it works in the sound of the noise cancellation is awesome I can finally watch TV and not have my daughters tablet in the background playing cartoons and doesn't bother me
I would recommend this to a friend - Pros mentioned:Comfort
Great sound cancelation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i could have bought it sooner, now i wear it all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alfred99,
It's nice to hear that you are pleased with your new WH1000XM4 for having such an amazing noise canceling capability. You can now focus in whatever you are doing and listen to your favorite music without any distractions. Thank you for choosing Sony! - Marco
Very good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are super and I recommend them to everyone who noise problem around them when you need to focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your enthusiastic feedback and recommendation, LaurierHT! We're glad to hear that the WH-1000XM4 headphones have helped you stay focused in noisy environments. These headphones are designed with advanced noise cancellation technology and adaptive sound control to minimize distractions, making them a great choice for those who need to concentrate—whether at work, studying, or during travel. We appreciate you recommending them to others facing similar noise challenges, and we're delighted they're meeting your needs for comfort, sound quality, and creating a quieter space wherever you are.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Tetcommutermom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great when listening to music and noise canceling is awesome with little kids and working from home but it is very frustrating to use on phone and conference calls I’m constantly being told I can’t be heard. I’ve adjusted the settings with only a little improvement. The only way to get good mic sound is you have to use the cord plugged into the headphones and your phone or computer which defeated the purpose when needing a wireless connection. For the price the mic should work better when on a wireless connection. My $28 wireless headphones work better for calls than this one. So don’t buy for phone calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Telecommutermom, Thank you for the feedback on your experience with your WH-1000XM4. We're thrilled to hear you're enjoying the great sound quality and industry-leading noise cancelation. For call quality issues, please make sure that the firmware is up to date. Also, please follow the troubleshooting steps below to resolve this issue:
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
zone out from everyone and everything
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW one of the best headphones i have ever own. i always like the clarity that sound produce great for and long bus ride and to zone out from everyone and everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JThong, Wow! We're very happy to hear you appreciate the industry-leading noise cancelation and audio clarity this unit delivers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Confortable and great ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable when wearing. I have worn these for long oeriods of time and they do not hurt my ears. ANC is great also on these headphones, and the battery life is awesome, i can go a week and a half without charging them. Picked these up when they were down to $230 and they were so worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawrence,
You made the right choice! We're glad that you like the comfort, fit, noise canceling function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product was skeptical to but after 4 weeks I love the product, Noise cancelling, ability to pir with two deviced are great features this product has
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJHawks,
Awesome! We're happy to know that you love your new headphones. Glad to know that you like the noise canceling features, multi point connection and great features that came along with this device. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris