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Customer reviews

Rating 4.7 out of 5 stars with 12588 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 388 Showing 7,741-7,760 of 12,588 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, they are great. love the noise cancelation it works great. The music sounds awesome with these on. The speak to turn off music is good also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pepe,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and the noise canceling is really good too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alexander,
      Awesome! It's like we hit the spot for the right headphone! We are very happy that you are pleased with the audio quality and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM4 headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision i make to purchase this headphones. When you go with Sony you cant go wrong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goma,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves it! He used it on our trip to Las Vegas and he said the sound was clear. He especially liked the blue color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TVforPearlCity,

      Great! We're glad that your husband likes the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony rocks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my granddaughter she originally wanted the Apple headphones but I talk her into these and she loves them they work great and she likes how they can connect to two devices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanB, You've made an excellent choice! We're very pleased to hear that your daughter loves them and how it can connect to two devices simultaneously via Multipoint connect feature. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love these !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these noise canceling headphones. I don’t think there is anything on the market, at the moment, that can beat the sound quality for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobV,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones worked pretty good. You get different features if you use an iPhone or an Android. I felt like it was much better on an Android. The battery life was great. This was just a little too much for me price wise, even with it being on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used them on a 9 hour flight and had no problem with air noise!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LydiaF, Amazing! We're so glad to hear you love the WH-1000XM4 and you've had an enjoyable listening experience with these headphones during your 9 hour flight. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, the best noise canceling headphones on the market satisfied with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanM,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loving the noise cancelling on the plane

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had the XM3s. This is a newer model. Same weight and features but the sound is better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moose, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is my favorite store and these head phones are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AldenE,

      We're thrilled you're loving your WH-1000XM4 headphones! It's fantastic to hear that they're amazing. Thanks for choosing Sony. -Eliab Sony_US

  • Rated 5 out of 5 stars

    Best sound/price ratio

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who used to produce music as a sound engineer these headphones are one of the best for the price point. Comfortable and easy to hook up for bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamuelL, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than bose. I have been using it for 2 months It connects to two devices at the same time. Noise cancelation is a big plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raaj, We're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent so far, Noise Cancelling is superb! App seems easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NelsonR, Fantastic! We're so glad you're enjoying the superb noise cancellation of these headphones and the easy to use app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very content with this purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far one of the best I’ve ever experienced!!!Very happy with this purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Madden73, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I typically buy Beats or Bose brands for it's reputation. This time I tried Sony based on reviews and I don't regret it at all. The sound is amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Headphones & Great Deal with Foldable Design

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and they maintain the foldable design, unlike the newer models

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your great review, DGid!

      We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's rewarding to know that you find them to be a fantastic product and that you appreciate the foldable design for easy portability.

      We understand that feature is incredibly important to many of our users, and we're glad the XM4 continues to meet your needs perfectly!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Over-ear Headphones that I had, and I had use several top brand before. been using if for almost 2yrs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cherafi,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Did not disappoint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is incredibly clear and powerful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kiks,
      Thank you for the perfect 5-star rating! We're glad that you appreciate the incredible sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves them and says they’re super comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClaireH, Thank you for giving the product a perfect rating! We're so glad to hear your purchase went well and your daughter loves everything about these great headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for choosing Sony! -Jess Sony_US