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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12627 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 464 Showing 9,261-9,280 of 12,627 reviews
  • Rated 5 out of 5 stars

    Great gym for headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, super light and easy to use. Good headphones to use at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Genz, Thank you so much for the 5-star rating! Glad to hear that you are happy with the overall performance of your WH-1000XM4! The headphones sounds perfect for your activities at the gym! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones in 2021

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphones in 2021. The Noise Cancellation is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rambo,

      We are glad you like the noise cancelation of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony headphone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing last years model, these are awesome, the noise cancellation is next level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was exactly as describe and work great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, MichelD,

      Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoying your Sony headphone's top-technology features! With up to 30 hours of battery, a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation. We are sure you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product highly recommended you wont regreat it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JhoyA,

      We're thrilled you find the WH-1000XM4 headphones an amazing product and highly recommend them. We're confident that anyone who tries them will agree with you! Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent headphones nobody hears anything when i use them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cars, We are glad that you like your new Sony headphones and their noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and simple noise canceling headset. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi McDonough,

      Awesome! We're glad that you are enjoying these amazing noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing minus the ear pads

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about these headphones is amazing except for the padding. It is so soft that it pretty much compressed to nothing after about an hour of use. I could only wear them for about 20 minutes before they would start digging into my head becoming to painful to wear. So I unfortunately had to return them. I wish they came with a firmer ear pad or at least sold better pads as an option

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh, while we are glad that you like the headphones, we regret that the unit had to be returned because of its padding. We’ve also taken note of your feedback on the earpads. We take this matter very seriously into consideration of our products. Thank you for sharing your feedback. Sincerely, Erin Sony_US

  • Rated 5 out of 5 stars

    dolby atmos support!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried buying the XM4’s that there wouldn’t be support for Dolby Atmos, but there is and it sounds great on these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sidneywashere, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter absolutely loves these headphones! She won't take them OFF! LOL She states that they are very versatile. The only draw back (which really doesn't concern her because she doesnt wear them outside) is that isnt not water proof....other than that 5 STARS!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JR1931, That's amazing! We're very pleased to hear that your daughter loves her new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. I really liked it. It is high quality product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphone, That's great! We're very happy to hear you're enjoying your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for studying or when you want quite time from outside noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pinball,

      Amazing! We're glad that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony - WH1000XM4 headphones -- loved it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome products, I have been using these head phones almost 2 years and simply loved it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RajS,

      Great! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new features and the comfortable fit. My best headphones to date!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abajeng, Awesome! We're glad that you like the comfort and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    yes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing has such great noise canceling i can hear my own brain disappointed in me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi best,

      We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Extremely comfortable, lives up to the hype

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Active noise cancelling works so well it's almost creepy. Would buy this product again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikezinchico,

      Awesome! We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound Noise-Cancelling is amazing I love it and would recommend this to a friend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rob24, Thank you for the 5-star rating! We are glad to hear that you love the Noise-canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Don’t for me, big ears.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If only you don’t have large ears, noise cancelling is top notch

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ravitej, We're glad that you like the noise canceling function. We're also sorry if the design doesn't suit your ear size. The WH1000XM4 has an adjustable headband to suit your wearing preference. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his!! I wish I didn’t buy him this because now he can’t hear me, lol.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi maivlaghawj, Great! We're glad that your son is enjoying his headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product awesome Sound would recommend to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert,

      Amazing! We're thrilled that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US