Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones. Tunes out everything, great sound, nice build.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Surfacepro8user, Great! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well Made and Easy To Use along with easy curbside pickup!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joeycoolkid,
Great! We're thrilled that you like the design and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Get it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what i was looking for. Couldn't find it anywhere else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuneReview,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for choosing Sony!
-Ralph
Great set of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Great noise cancelling. Happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hocuspocus,
Great! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best of the best, excellent equipment for sound fidelity... I love this !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vanegas1976, Thank you for the 5-star rating! Glad to hear that you are loving our new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Very comfortable headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What else is there to say? Other than buy if you want Quality sound and build.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paco61, Thank you for giving the WH-1000XM4 a perfect rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best noise cancelling headphones I've used.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest Upside: Best noise cancelling headphones I've used by far. Biggest Downside: Bluetooth takes 5-6 seconds to turn on, every, single, time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eggy,
Thank you for your review! We are really thrilled to hear you are satisfied with the outstanding noise canceling function of our WH-1000XM4.
We are really sorry if the Bluetooth function of these headphones did not meet your expectations. When connecting to a paired Bluetooth device, you will only need to press and hold the power button of the headphones for about 2 seconds. You will hear the voice guidance say, “Power on." Check that the indicator (blue) continues to flash after you release your finger from the button. If the headset has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected."
To get the most out of your WH1000XM4, we recommend updating its firmware to the latest version (05/17/2021). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We appreciate your input, and we will surely take note of it as we always strive for the best customer experience!
If there's anything we can do to help, please feel free to email us at socialsupport@am.sony.com including the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
great noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the MX 3 and now the MX 4. Love the new features with the same great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TomsRiverKen, We are thrilled to hear that you love both the Sony WH-1000XM3 and WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for trusting Sony! -Vincent
Best headphones I own
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great quality sound and amazing ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SadlyNotABotOrIWouldHave1,
Perfect! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good bang for your buck
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sounds really good and the noise canceling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle335,
Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever had. ANC is amazing and works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great sounding headphones! .... When it works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones! .... When it works I'm on my third pair of this model. Not a fan of the Gen 5's design. The first one developed a weird issue. The noise cancelling would randomly choose to blast your ear with noise, in effect assisting you in simulating what tinnitus feels like. I later found out that "Oily ears"? can cause a weird issue with the Noise cancelling headphone in the ear cups clogging. This is the first time i've heard of this, as my XM3's have never has an issue after years of use. The second time, the ANC just completely died on a random afternoon.... One second your listening to music on the plane, then all off sudden the ambient sound no longer gets removed & you hear the lovely roar of turbines. Hopefully this third pair works. Best Buy Warranty has really worked out for this pair. Random note: the New Bose QC 45 has odd channeling issue on their earcups. Either you don't notice & it's great or you do notice it & you can't unnotice afterwards. :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Vita,
Thank you for sharing your feedback with our Sony WH1000XM4. We're thrilled to hear that you appreciate the sound quality of your XM4. We regret to hear as well that you are having some issues with the headphone. Please allow us to help on this. You may find these links helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
Hope this helps.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Regards,
Marco
Great Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, noise caneling works great. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceMan,
Amazing! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son and good headphones, high quality, worth price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naznin, Thanks for giving the product a perfect rating! We're glad you appreciate the quality of our Wireless Industry Leading Noise Canceling Headphones. Good to know your son is having an enjoyable listening experience with his new WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for the feedback and for choosing Sony! -Jess
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Best noise cancellation Amazing quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SZee,
Great! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love! Noise cancelling is not perfect but works pretty good. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaleyS, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great headsets
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, features and best bang for the buck especially when it is on sale.
I would recommend this to a friendBest headphone in the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, I love the new technology. Expensive buy great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
We are glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Pretty pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise canceling is good though I'm used to earbuds so not as good as them but good for over ear headphones. Great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigBoyBobby, We're happy to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great NC Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality noise canceling headphones for music and for calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ashok,
Awesome! We're glad to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph