Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my favorite headphone ever, and the quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks Dave for choosing Sony! Regards, -Craig
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and good noise cancellation technology
I would recommend this to a friendBrand response from SonyListens
Posted .Hello utthon,
We are glad you like the sound quality and noise-canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
cheaper than apple headphone airpod max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than my beats cheaper than apple headphone .. enjoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akki, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
Silenced close by barking dogs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work fantastic at canceling out surrounding noise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilenceisGolden, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. Good noise canceling and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Must buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovw these by far. Favorite headphones ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excitedtodissapointed,
Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones ever
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The best headphones that are ever made they do the same thing as the 5 but a better price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnieC, That's awesome! We're glad you like the XM4 Wireless headphones. Thank you for choosing Sony. -Craig
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise-canceling headphones, on par with Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EPTechGuy,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Average Headphones for the Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For almost $400 I expected a bit more. The noise canceling is amazing don’t get me wrong, however; it’s not out of this world. I also found these headphones lacking bass. Overall, I don’t think it’s a major upgrade from the previous WH-1000XM3’s, unless you really need and love the extra new features I don’t see a necessary reason to upgrade. Older headphones like Bose QC35 ll and XM3’s do the job merely the same and they are cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi raymonddz,
We appreciate your review of the WH1000XM4 headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for choosing Sony.
~Ralph
Great sound even greater price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Better than higher priced headphones by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JavonTyus,
Good to hear you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
Best noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best noise cancelling headphone I’ve ever purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marco,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Review?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot and cup touches my ear, but sound is good when eq adjusted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabereviews, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like sound quality, we regret to hear that you didn't like the fit of the earcups. We understand that finding the perfect fit can vary from person to person. We recommend adjusting the sliders to achieve a more comfortable fit. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancelling but bad connectivity
I would recommend this to a friendgood
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent better than bose qc35 wonderful out of doubt
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iphoneuser123,
You made the right choice with the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
$300 for these?? HA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.touch controls were useless, it didnt respond to the gestures 95% of the time. The audio upscaling is nice but overall volume was way too low even after extensive EQ adjustments. No way these are worth $300! My pair of $80 700Ns are better so I sent these back the same day they arrived
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi grumpyoldfart,
We regret to hear that you're not having the best experience with the touch controls and volume of the headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The steps on these links may help you have a better experience with the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love them sound very well. work well with my laptop
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackBox, We are glad to know that you love the sound of your Sony headphones very well and they work well with your laptop. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!-Vincent
Best one yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling over the ear headphones I have owned yet.
I would recommend this to a friendWorth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit Pricey but can say they’re definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jarrito,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
worth the money if you decide you want these.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase i own the xm3's i absolutely love these xm4's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wheeler1234, we're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
Good but scary
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the most amazing headphones currently in the market. Everything is perfect. But these are not good for me. After two hours of constant use I got worst headache of my life. I think main reason is headphones applies pressure to ears a lot. In my opinion Sony needs to test them. May be these headphone can cause deafness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohan,
We appreciate your 5-star review of the headphones. We regret to hear that you are not having the best experience with its fit. Make sure to adjust the headband of the headphones for optimum fit and comfort. The headset must also be worn properly. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for choosing Sony!
-Ralph