Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great, but not perfect...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In terms of everything else on he market, it for sure is the best in its league. However with that being said, transitioning from Apple AirPods Pro's to these frustrate me slightly, as they take quite a bit longer to automatically connect to my phone. Not a whole big deal, but a very noticeable difference and over time becomes annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samuel, We apologize for any inconvenience. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. The WH-1000XM4 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your WH-1000XM4 headphones by tone sound, or checking their last known location in Google’s Find My Device app on your smartphone.
With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones work as expected. Very comfortable to wear for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad,
Thank you for the great review! We're glad you like the comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Good, but annoying.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good sound quality, it's just that the settings and very annoying, and there are just better, easier to use choices for a similar price tag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Austin, Thank you so much for your honest review. While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that the headphones did not meet all of your expectations. We would like to ensure that you get the best experience out of your headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
The best!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best and more versatile headphones that I have ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Sony - WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sounding! But, an app that charges monthly for use? for headphones? really?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ihateairplanes,
We're glad that you like the sound quality of the headphones. Your feedback about the 360 Audio app compatibility is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
very noise isolating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.yea its headphones they work as intended, verrrrryyy noise isolating i cannot hear anything outside it has made my mom angry. wish it was easier to connect to different devices ig
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RileyJ, Awesome! We are so glad to hear that you are happy with the noise cancelling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Matthew perkins
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones changed my life forever ngl
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewP, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great Headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only have one complaint about this excellent headset. When you move your head to the music, there's a sound that interferes with the sound when I use Bluetooth, When they are wired, it does not happen. Maybe it has something to do with the microphones. If you cannot move your head to the music, that is a problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo,
Thank you for reaching out to us. We're glad to hear you like the WH1000XM4. However, we're sorry to hear some issues that you are experiencing with the headphones. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train
You may try some solutions on this link below to resolve this issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks again for purchasing Sony! - Kris
Bought for my teen
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He loves these so much. Says they’re the best he’s ever owned and he has owned a lot of very nice headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanA,
Great! We're glad that your son is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this headphones for a long time, so I waited for a sale. When it was finally on sale, I bought them. Unfortunately, I had to return them because I found cheaper ones on Amazon. I really like the product though. I would recommend this headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nancy, We regret to hear that the headphones had to be returned. It's nice to hear that you liked them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. We appreciate your feedback. Thank you. -Vincent
Still the one of the best ANC headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went for these the second time instead of XM5. These are much more travel friendly than the new ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vimukthi, Great! Thanks for purchasing another WH-1000XM4. It sounds like we hit the mark with the WH-1000XM4 again. We're so glad to hear you are enjoying everything about your WH-1000XM4. these headphones are very good for commute/travel. Thank you for giving the product a perfect rating! -Jess
Great price for the features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got as a gift for my daughter. She loves them because of the features that it offers. She wanted these over the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, awesome! Glad she likes her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise-cancelling. Connecting to devices can be tricky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KSam, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. We appreciate your feedback. Refer to the link below for the help guide:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752794.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After three months daily use, and a couple business trips im very pleased with my choice!! Theres a review on YouTube by “This is tech today” that gave an overview on these plus other (Bose, beats, Apple etc) headphones. I chose these and in my opinion Id say they're the best choice for price, sound, and style.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raquel, Amazing! We're very pleased to hear you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
NOT COMPATIBLE WITH ALL SAMSUNG TV'S
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones and NC but did not work with my Samsung UN55JS9000FXZA TV including clicking, popping, delay and others have had these similar issues. Sad i had to return but until there is a fix, I will just look at them on the shelf.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NapaValleyWino, thank you for your review. We are so sorry if our WH-1000XM4 didn't work well with your Samsung TV and that it had to be returned. We will surely take note of your input as we always strive for the best customer experience. Despite what happened, we are pleased you love these headphones and you are satisfied with their incredible noise canceling function.
Some of the connection issues you've encountered can be fixed by updating the firmware of the headphones to the latest version (2.5.0). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We appreciate you, and we are hoping you will consider Sony again in your future purchase.
Best regards,
Romeo
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. however noticed ears would get a bit warm after an hour or so.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hmxx,
Good to know that you like the sound quality of the headphones. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Amazing noise canceling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones, and I can say these are better than the bose headphones I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thicctoe, Thank you for the amazing feedback! We're glad to hear that you're satisfied with the top-notch noise canceling of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best available. Noise cancellation is very good. Sound not as sharp as wired earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rellor,
We're glad that you like the noise canceling function of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
Thanks for sharing your review and for choosing Sony.
~Ralph
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones but with noice cancellation is great but could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayy,
We appreciate your review of the WH1000XM4 headphones. Make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Hope this helps. Thanks again for sharing your review and for choosing Sony!
-Ralph
Podcast and Music Listening.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? I love this item. I use it on the go for podcast listening. Pairs well with google pixels, Chromebooks, and my MacBook air. Love the USB C update and the black and gold. The sale price made it a no brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaniBiak,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph