Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones but with noice cancellation is great but could be better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayy,
We appreciate your review of the WH1000XM4 headphones. Make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Hope this helps. Thanks again for sharing your review and for choosing Sony!
-Ralph
Podcast and Music Listening.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? I love this item. I use it on the go for podcast listening. Pairs well with google pixels, Chromebooks, and my MacBook air. Love the USB C update and the black and gold. The sale price made it a no brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaniBiak,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great sound bad Call quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the headphones while wearing are great. They are a little too sensitive to touch. And when you're receiving a phone call they cannot hear you over the background noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunflowers,
Thank you for sharing your feedback. We highly appreciate this and will help us improve our future products. We are truly happy that you like the audio quality of our XM4 but we're sorry to hear that you are having some issues with the call quality. You may check these links to resolve this kind of issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Sincerely,
Marco
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvements from old versions with the multi device pairing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nalex, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Headphone are top notch.. Until the ringing starts
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Some of the best out there and great value especially compared to other sets of cans. Only downfall is that the noise canceling cause a LOUD ringing to emit in the ear cups. It happened to mine and went online to see how wide spread this problem is and its WIDE spread. There are a bunch of youtube video of people doing tutorials on how to get rid of the ringing cause by the noise canceling mics. None of the videos helped me though. THe ringing has progressively gotten worse and now I cant use noise canceling. Other than that, the headphones are nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieM,
Thank you for the review and we're glad to hear that you like the headphones. We're sorry to hear what happened with the headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Good but terrible app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are good but connecting to my phone via the app was a nightmare
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ChristianW,
Thank you for considering Sony products.
We appreciate you sharing your feedback and sincerely apologize for the difficulties you experienced while connecting your WH1000XM4 headphones to your phone via the app. We understand how frustrating this can be.
If you are still unable to connect, we recommend following the step-by-step guide in this video: https://www.youtube.com/watch?v=kg2IwViqGVM, which provides clear instructions to assist with the process.
If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You can find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great but I wish the head band were smaller so I could tighten it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimF, Great! Thank you for sharing your wonderful review of your WH1000XM4! We're glad you're enjoying the sound quality of the unit. We appreciate your feedback regarding the headband of this WH-1000XM4, it helps us improve our future products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess
Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.daughter uses it constantly and all the time-testament to its quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliaC, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl
Don’t think, just buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i LOVEEEE this product! I’ve been using them for atleast a year and i can’t imagine using any other brand of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dani,
That's nice to hear that even after a year of usage, you still love and enjoyed listening to your favorite music with our WH1000XM4. We appreciate you and thank you for choosing Sony! - Marco
Not Good for audiophiles.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are an audiophile these are NOT the headphone for you. If you are looking for comfortable noise canceling headphones these are great. The box falsely advertises "High Res Audio Wireless" LOL no such thing exists as of December 2021. You can have high res or wireless but not both.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Curt,
Thank you for the review. If you need further assistance, we more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Subpar noise cancelling but awesome music quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for the sole purpose of blocking out the absurd noise that airboats / fanboats make on a nearby lake (which is 130 yards away with thick brush and vegetation in the way) with the noise cancelling feature, but they don't work too well. I can still hear them through these headphones. Besides the noise cancelling being subpar, they are great for listening to high quality music through.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WJGambino,
While we are happy that you appreciate the sound quality of our WH1000XM4, we regret to hear that the noise canceling capability is not sufficient. This is usually not the case with our XM4 nor the experience we want you to have. Please allow us to troubleshoot this issue and turn your experience into a better one. Usually, for noise canceling not to work properly, it is because the headset is not worn properly or the settings are not set correctly. Here are some steps on how to make it work correctly.
- Make sure that the noise canceling function is turned on.
- Adjust the headset into a comfortable position.
- The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
- Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
- With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
- Disable Speak-to-Chat, and check whether the situation has improved.
- Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
You may check this helpful link as well.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist and resolve this matter.
Sincerely,
Marco
My favorite headphones on the market.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best over the ear headphones I ever had. Unfortunately I had to return them because of financial situation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Creepy,
Thank you for the 5-star rating! We understand that you had to return the unit because of financial situation. We really appreciate how much you like the WH1000XM4 headphones. Your satisfaction means a lot to us. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Excellent Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the wireless headphones my son wanted and he is very happy with them. I was happy that I was able to get them on sake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, You've made a wonderful choice! We're delighted to hear that your son is happy with his new Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good. Best headphones ever. Great battery life. Definitely recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SolC, We're very happy to hear this feedback! Thrilled to hear you like the amazing sound quality and great battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
SONY HP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift for my daughter, she wanted one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BB74TX, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
nt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with the purchase, it was a Christmas gift and the person loved them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi notittle, thank you so much for the 4-stars rating and feedback! It is really nice to hear our WH-1000XM4 perfectly matches your needs and expectations! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great but it’s not as comfortable as I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilly,
We do apologize for the inconvenience. Make sure to wear the headphones properly. Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. A bit pricey but it is worth the money. Fits well over ears and feels really light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashwin, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They weren't that durable, I hope the warranty covers them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kathy,
Thank you for considering Sony products. We apologize for any inconvenience caused with your WH1000XM4 headphones, This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
To better assist you and ensure the smooth processing of your one-year limited manufacturer's warranty, we kindly request that you contact us via email at socialsupport@am.sony.com. When reaching out, please include the following information in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
The best all-rounders
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent all-round headphones. They have everything you would want in a pair of wireless headphones. From a compact case, to a headphone jack, to foldable ear cups. And all for a great price compared to headphones like the AirPods Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milaneso111,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph