Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Great upgrade love the new features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new multi-device connection and the new ear sensor so i don't have to pause and unpause when listening. Biggest caveat calls are not as clear as the previous iteration in my experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tiago,
We are glad you like the multipoint function of the headphones. When using the headphones for phone call. Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
Regards,
David
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty connecting to the computer, otherwise good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaqke,
We regret to hear that you are not having a complete experience because of computer connectivity. The headphones may have been connected to the computer through Low Energy (LE) communication mode. This usually occurs when the headphones are paired without pressing the power button for seven seconds and may result in the headphones not pairing to the computer or the computer not having sound.
To resolve the issue, make sure to press the power button on the headphones for seven seconds to put the headphones in pairing mode before you pair the headphones with the computer.
After the headphones are in pairing mode, both WH-1000XM4 and LE_WH-1000XM4 appear on the computer screen. LE_WH-1000XM4 may appear first, and then a few seconds later WH-1000XM4 will appear. Wait for the WH-1000XM4 to appear on the computer screen and select it.
Note: It may take up to one minute before WH-1000XM4 appears.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy and good to operate. The sound is so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi csho36, we're glad you like the ease of use and the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
sounds good when sound isn't interrupted.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound good but continuously cut out every time you make any sort of noise with your mouth (i.e. cough, clearing of the throat, etc.) This can become very annoying when listening to a book, podcast, or anything else that you don't want to be interrupted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rafa,
We're glad that you like the sound quality of the headphones. It's unfortunate that you're not having the best experience with the Speak-to-Chat function. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident. You do have the option to turn this feature off by holding your 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
birthday gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this for my daughter for her birthday. she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyS, This is a great birthday gift idea! We're very happy to hear that your daughter loves it. Thanks for choosing Sony! -Sam
BETTER THAN AIRPOD MAX
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent listening experience, worth every dollar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevonteK, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones with best in class noise cancelation. Better than my previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tripit,
Great! It's nice to know that you are pleased with the noise canceling capability of your new WH1000XM4. Now you can enjoy listening to your favorite music without any distractions. Thank you for choosing Sony! - Marco
My favorite headphones I've used so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. They were very easy to set up and pair with my PC, android phone and tablet, and very easy to use the functions of the headphones when listening to what I want. The noise cancelling function works very well and is easy to enable/disable as needed. I also really like the swipe functions on the right side for volume and music control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyM, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones, better quality and price than beats. I’d recommend this Sony Headphones over most others in market right now. The noise reduction is fenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar0625,
You made the right choice with the Sony WH1000XM4! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a minor upgrade to my XM3's but the only thing I dont like is that the plastic is more soft touch which can show finger oils and they don't support Qualcomm AptX which reduced lag
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottiPimpin,
Thanks for sharing your 5-star review of the WH1000XM4. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
10/10
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I’ve made in a while relating to wireless music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoM, we're glad you like your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
Very good headphones....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These aren't the best sound quality that I've gotten out of a pair of headphones , but it is very good. If you're looking for that strong bass boost with your music ...this isn't the pair for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asiasdad24,
That's nice to hear sharing your honest review of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones and we're glad to hear your satisfaction as well. Your review will help us improve our future products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Excellent Noise Canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Bose QC35 before. And the Sony XM4's allow for much more customization. Customization of the sound and noise-canceling features. The hand gestures feature works wonders as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bodley,
You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Easy to use. Very portable. Adaptable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Horn,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
GREAT PURCHASE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Like them over the Beats. No issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKirksey,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Headphones I Have Ever Had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long story short, these headphones allow you to hear the components of the music in ways that I have never heard through any other headphones before. There are songs I hear wearing these headphones that I am like did I put on a different version. I window shopped headphones for a couple years and finally pulled the trigger on these XM4s and they did not disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prob1980, Thank you for the amazing review! We're thrilled you like excellent sound detail and clarity of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy these headphones. Upgraded Blocks out noise.9
I would recommend this to a friendSony headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset will not Pair with Samsung smart tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Microwave,
We regret to hear that you are not able to connect these headphones with your TV. Make sure that the TV supports Bluetooth headphones and A2DP (Advanced Audio Distribution Profile) Bluetooth profile. Make sure to follow the steps on this link when pairing the headphones with a Bluetooth device:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Note: The full operation of third-party devices is not guaranteed.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Not very loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature is great, but the volume is not loud at all. If I am going to pay close to $400 for a pair of headphones, they better be loud! Definitely not as loud as what ppl are saying online
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheBrickWall,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with its volume. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
It may also depend on your source content. Make sure to try multiple sources. Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Hope these steps improve your experience.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Great headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, excellent sound quality, comfortable and nice look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustoRo, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl