Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Over ears - Sound Clarity.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Bose II version that came out before this Sony and even though is really good, and on my case, the Sony version, with regards to sound clarity (vocals/music), is even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RGRO,
Awesome! We're glad that the we were able to meet your expectations. We're glad that you noticed the great sound quality of this unit when comparing to other brands. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold Apple headphones to buy these. Love them, great for college and gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulieW, We are glad to hear that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
THE XM4s ARE NOT WHAT YOU THINK.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my review of the xm4. The good: sound, noise canceling. but those are things you’d expect. Now on to the bad: WHAT HAPPENED TO THE SURROUND SOUND. had this feature on my XM2s but now the new thing is “360 reality audio” which only works with deezer or tidal. sony is making a big deal out of something that such a small amount of people can use. The app is garbage. crashes when installing the firmware update, randomly sends notifications about ambient sound being turned on AFTER I HAD ALREADY TURNED IT OFF. Sony really could’ve just kept some popular features with the headphones but nope a multibillion dollar company just needs more money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, While we are glad to hear that you are happy with the sound quality and noise canceling of your WH-1000XM4, we are sorry to hear it did not meet all of your expectations. 360 Reality Audio requires to sign up to a music service, then connect the Sony | Headphones Connect app to the Sony headphones this will let you enjoy a growing library of 360 Reality Audio tracks, major artists, frontline contents, as well as legendary catalog contents, through our music streaming service partners.
For the notifications, you have the option to disable the notifications of the WH-1000XM4 Sony Headphones Connect app under the [Notification & Voice Guide] please check our help guide link: https://support.am.sony.com/release/Help_Connect_4730254137.pdf page 48.
For the Headphones Connect app crashing, please try to clear cache and clear the data of the application, please see the manual of your smart device tablet or phone on how to clear the cache and data. If the issue still occurs, please try to uninstall the app and reinstall it again.
If the WH-1000XM4 fails on the update or does not complete the software update, please follow our related article link for troubleshooting and solution. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00206321
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Carl
beSTD headponeds evber!!!!!!!!!1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its good I use it for the gym, I sweat alot and they've been handling it very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, Awesome! We're very happy to hear that you're having a great time using your new Sony WH1000XM4 in the gym. Thanks for choosing Sony! -Sam
If my daughter is happy I am happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is very very happy with these headphones She had different before but she said these ones are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlvaroV, we're glad you daughter is happy with our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Go for this if you are in to Bass
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device, I faced zero issues with this device. worth for every dollar that you pay for this device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyOfficial,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Darker Silver in Person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Was purchased as a gift. Note that the silver is a little darker in person than as seen in the photos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rzrz,
You made the right choice! We appreciate your opinion on the silver color. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for listening on the go and great for price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DivaeyK,
You made the right choice! We're thrilled that these headphones are perfect for your lifestyle. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Easy to set up. My son loved it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi L1234,
Awesome! We're glad that your son likes the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the cushioning it had , it doesnt hurt my piercings which is really cool and overall 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Issa, we're glad you love the earpads of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Noise-Cancelling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - WH10000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoelM,
That's nice to hear that you are satisfied with the overall quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Solid Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Just wish the highs we're a little bit better and would t mind a little bit more sound separation. Overall though definitely still a 5 star set of over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivai,
We appreciate the 5-star review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great but needs improvement
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and noise cancelling is excellent. After almost a year of use, the ear padding needs to be replaced. I wish it could adjust just a little bit more in the headband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Romano,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that the earpads need replacement. Your feedback is greatly appreciated. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Comfort
My review on Sony - WH-1000XM4 Wireless Noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product seems very comfortable. However, other person on the phone call when connected to the headset complained that my voice was not at all audible. Hence, returned the product with the same comments. Seems something wrong with the mic quality.
No, I would not recommend this to a friend Sony WH-1000XM4 Wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product - would definitely recommend. Also the service provided in reference to asked questions about this product prior to the purchase was incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulW, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
Sony headphones WH- 1000 XM4 review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good headphone. Not as good as Bose Quiet Comfort ultra or Sony WH-1000xm5 but gets you the job done. Noise isolation is decent. Sony WH-1000XM5 is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChiragG,
Thank you for your time writing this review. We're glad you like your WH1000XM4 headphones. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Great For Flights
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Both the audio cable and Bluetooth. Used with my iPhone and an iPad
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ronbo,
Great! Thanks for sharing your experience and we're glad that you were able to utilized the Bluetooth connectivity and audio cable when you're in flight. We're happy that you are enjoying your WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second pair I purchased for my daughter who looking for a nice pair of headphones for college
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothys,
Wow! We can’t thank you enough for purchasing two! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
One of the best Headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are so great and useful. I always use these for work and watch time!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnaH,
Great! We are thrilled to hear that you are enjoying the awesome sound of our Sony WH1000XM4. You can listen to your favorite music and watch all the movies you love without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are worth the money and I am very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marie, we're glad you are very happy of our product! Thanks for choosing Sony. ~Earl