Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not waterproof but ive used it near a commercial dishwasher and it still works like new
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Nice! Thanks for purchasing our Sony WH1000XM4. We're glad that you can still use your XM4 near a dishwasher but please be advised that it is not waterproof and water may get inside the unit. You may find this link helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Not sweat resistant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little disappointed they were not sweat resistant. I called Sony and they said they would not cover damages due to sweat or moisture. Best buy did reassure me their Geek Squad protection would though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAKO, we understand you need for a sweat-resistant headphones. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review. ~Ralph
- Pros mentioned:Comfort
Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Release happy with the product, it doesn’t bother at all if you have ear piercings but the tax on this item was outrageous, not happy with that at all
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderL, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were amazing headphones although my experience with the noise canceling was it caused headaches while wearing them for to long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanityx, Thank you for giving the WH1000XM4 a perfect rating! While we're glad you like your overall experience with your new Sony headphones, we regret to hear that you're having some discomfot while wearing them for too long. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
headaches
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you are prone to headaches/migraines i do not suggest these. i wanted these headphones for a year and i was finally able to purchase them after saving up and the moment i put them on i felt ill. unfortunately the positive pressure from the over-ear headphones can cause ear pain and headaches. i did some research and found that many people have this issue w/ them. i wanted to love them but unfortunately they just caused too much pain. to add, they are quite flimsy and if you are using them in any instance where you will be moving your head at the slightest, they may slip off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mill3r, We are sorry to hear that you are experiencing issues while using your WH-1000XM4 headphones. We would like to get in touch with you for us to assist you regarding your WH-1000XM4. In the meantime, our related headphones article link may help isolating the issue that you are having: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Little finicky
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Touch response is a little glitchy especially with dirty hands
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikE,
Thank you for the purchase! We're glad to hear that you like the headphones. Your feedback is greatly appreciated. We recommend cleaning your fingers first when using the touch operation.
Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great piece of tech with noise cancellation and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leon, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
IT' S OK BUT COULD BE MUCH BETTER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good but the max volume is low. The bass is loose, the mids are drowned by the dirty bass and the highs are not crisp. I'm really dissapointed. I bought the Sony MDR-XB50AP/L in ear Extra Bass Earbud wired headphones to have it on my car, paid only 25 dollars and the sound much better!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Magostian63, we appreciate your feedback on the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer to adjust the sound quality depending on your preference. We hope these steps improve your experience. Thanks for sharing your review and for choosing Sony. ~Ralph
Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are awesome, they have so many great features. I would definitely purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReyesL, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
They are great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. I use them to listen to music and audible. Noise canceling is wonderful. I have used for a few months and have not used the full features however I am pleased with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prestige, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
- Pros mentioned:Comfort, Sound quality
it is worthy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice product, very comfortable and the sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisC, Fantastic! We're very happy you like the comfortable fit and great sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
audiophile quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best money can buy at discount price. its a steal right now before christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NEWBESTFRIEND, Great buy! We're also glad that you like the audio quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Volume sound is ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been a bit louder but everything else is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarA, Thanks for the feedback. Rest assured this will be looked into for future improvement. Enjoy and thanks for choosing Sony. -Craig
Still Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Really like that they are also wired if you don’t want to use Bluetooth the entire time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, we're glad you are enjoying our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing and does everything it claims. The reason for 4 stars is there is it enough give. I have a big head and these headphones feels a little right on my head. Another small issue is the 2 connection. It takes a while to switch between devices on its own. But other than that I’m happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWang, we appreciate your review of the headphones. Make sure to adjust the headband for the best fit and comfort. Your feedback about the multipoint function is greatly appreciated as well. It is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. We hope you continue to enjoy the headphones. Thanks for choosing Sony. ~Ralph
Sony earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Sony earphones for my wife and she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi R21CUB, that was amazing! We're thrilled to know that your wife loves the superb performance of her WH1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good and amazing features which make you feel as if you have the best headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HariAcharya,
Awesome! Thank you for providing your honest feedback with our Sony WH1000MX4. We are very happy that you are satisfied with the quality and features of your new headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best investments for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi artemis, great! We appreciate your 5 star review of our product. We hope you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
No ragrets
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been highly rated by nearly everyone who ever used them for years. They are in my opinion, the best value headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTaylor,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
IFFY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset had mine for about two years and after a year the headphone cuffs get flat and start wrinkling bad dont know where to purchase new cuffs either and feels like as time goes on quality gets worse or quiet plus the sensors are very annoying to deal with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adventurousb,
Thanks for sharing your review and experience with the WH1000XM4. Please note that the earpads may be damaged or deteriorate with long-term use and storage. You can have the earpads replaced through your nearest Sony retailer or an authorized service center. You may find this link helpful (refer to United Radio Service Inc.):
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph