Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice pair of headphones, work great for noise reduction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
Sony WH1000XM4 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one pair for me and liked them so much decided to buy another pair for my wife.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobH,
Nice! Your wife will surely love her new WH1000XM4. We're glad that you like the quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable. sound is great. i love it these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IdaV, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool purchase, very useful for my work and after work. I'd highly recommend using this product for your meetings and general listening. Value buy and is worth the price I paid for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sudh, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our industry-leading, Noise Canceling headphones WH-1000XM4! We are extremely pleased it suits your needs and expectations! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your recommendation. Thank you for choosing Sony! -Jess
Sony delivers again
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for myself a little while back. Been using them for months, and couldn't be happier with my purchase. Awesome set of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddux,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was in perfect condition, also enjoyed a good customer service from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Razergold, We are glad that you like your new Sony wireless noise canceling headphones. It's great to hear that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent
perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no regrets in getting this. was debating if i want xm5 but i budget wise, xm4 is the better option!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bea741, You've made an amazing choice! We're glad you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Save time, buy these.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried all brands and researched all competition, this is the Best Buy! You won’t regret this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
My New Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it. I can watch Netflix on my IPAD, at the same time as watching TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelitaR, it is very good to hear that you are enjoying your new TV! Thanks for choosing Sony. ~Earl
I like Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this and it’s been good the few times I’ve used it and I hope it stays the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HomayounE, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional sound quality, noise cancellation and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for the gym and just casual listening in general and they are a great bang for your buck highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, Excellent! Good to know you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Mostly satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice but had a hard time utilizing, recharging etc. Worked briefly with Jessie at the Independence store and that helped. I am not fully using all the features but I hope to one of these days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KartapurkhK, thanks for choosing and purchasing or product! We understand your feedback on your SONY unit. We recommend using the “Sony | Headphones Connect” app for best experience. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html?search=headphone%20connect%20app
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Top notch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First bought Sony - WH-XB900N, returned them to purchase the 1000 for easier use. Excellent so far. Holiday gift, less than a month of use. so far so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi puhd, Thank you for upgrading to your new Sony WH-1000XM4! We're very happy to hear you're enjoying it so far. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and a complement to a frequent flyer when some of the apps he watches are needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi quenepon,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Longest lasting and most durable headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisP,
Thank you for the purchase! We're happy that you like the durable design of the headphones. Thank you for choosing Sony!
-David
Music is so muuchh better now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been wanting these for a while and i finally got them. They’ve exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mannycr,
Awesome! We're really glad to hear your satisfaction with your new headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Great noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ergonomics, noise cancelation and battery backup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
I'm glad I purchased.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound and easy to use. They set up on their own. Just power on and they do the rest. I was so shocked, but at the price I am glad they do everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geoff404,
Great! We're glad that you are enjoying the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Bluetooth Headphones ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great headphones but I had to return them because I needed different headphones which have cables
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnR,
While we're glad you like the features of your WH-1000XM4, we regret to hear that the unit had to be returned. If you want to use the unit as wired headphones, you can use the supplied headphone cable and still enjoy High-Resolution Audio music or use functions such as noise canceling/Ambient Sound Mode, just turn the headphones on. They still sound awesome when wired in for listening, without any of the features the app makes available.
We hope you will consider Sony again in a future purchase.
Regards,
Jess
- Pros mentioned:Sound quality, Weight
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product its great quality very lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Security, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl