Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Best for personal and professional purposes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best for both personal and professional purposes..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jai4S,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
love my sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphone by sony .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fandango1,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones . Exactly what I was looking for , but I had trouble making them work wirelessly .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Odie,
Thank you for taking the time to review your WH-1000XM4. We're happy that our Industry-Leading, Noise Canceling Headphones WH-1000XM4 perfectly matches your needs. We're sorry you've been running into difficulty. We would like to know more about the situation that you faced with the wireless headphones. In the meantime, please refer to the steps in this help guide link for pairing and connecting with a Bluetooth device: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Sound quality
To many quirks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but noise canceling and transparency mode kept switching one to the other
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi aandrus1, we're glad that you like the sound quality of the headphones. Your feedback about the Adaptive Sound Control function is greatly appreciated. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. The notification sound tells you the moment when the setting changes. To keep this from happening, follow these steps using the Headphones Connect app:
1. Turn off the Adaptive Sound Control function using the Headphones Connect app.
2. Move the slide bar to select the Noise Canceling or Ambient Sound Control level.
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but sometime sound lags. I think headphone should have capability of connecting at least three devices instead two.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FAhmed,
We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can refer to this link for troubleshooting steps to help improve connectivity:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Your feedback about the connection between the three devices is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Amazing!!! SONY IS KING
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are the best in the world. Don’t waste youre money on the Airpods Max or and Beats or Bose. These are tue best of the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheLegend27, Thank you for the wonderful feedback! We're very happy to hear you're enjoying your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louis,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
WH-1000MX4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good buy whenever it goes on sale. Best value of money in the $200-$250 range if you buy it at the right time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mfm27, Awesome! We're glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Live free or die
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t be happier with my purchase. Five stars rating
I would recommend this to a friend- Pros mentioned:Sound quality
Medium Happiness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So So, Average, Good Enough, Satisfactory, and meets criteria.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SwitchMicro, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Sony headphones review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So says wearer. This was a gift and she loves them.
I would recommend this to a friendHood headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. Removed 1 star as they can get sweaty after wearing them for an hour. Wish they were water/sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Howdy00, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We’ve also taken note of your feedback on the water/sweat resistance. We take this matter very seriously into consideration of our products. Thank you for choosing Sony! Erin
Fantastic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy and would buy again and would refer this item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipad, we're glad that you're happy with your purchase. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones, now I can play wireless free.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoannaS, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Got it during the black friday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nisk,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have used ! Very customizable zz
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isuck,
We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! :))))))))))))))))))))))))))))))))))))))
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stan, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Cons mentioned:Price
ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to be honest its not wroth the money at all and i don't think the price is too good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi peter82, we regret to hear that you think these headphones are not good for the price you paid. This is definitely not the impression we want you to have. We'd love to help you and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Additional information of the issue:
Sincerely,
Erin
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are the best period handsdown
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skinz,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
What a pain in the ear.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked great. The only issue I have is the lack of comfort. For some reason my left ear feels like it’s pressed against something that causes discomfort. Thicker pads would be better. All aftermarket pads seem to have the same issue with the reduction of noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pacman, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad you like the overall features and performance of this unit, we regret to hear that you're having an issue with the comfort and fit. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of comfort and will be sure to forward this feedback to the appropriate department.
As a suggestion, aside from having a super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure, you can adjust the left and right slider of the headset to ensure a comfortable fit and to use it for longer periods. Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam